Nice friendly staff👍

Clean, modern and the staff were very helpful. Location was great.

A one night stop over en route to France. The staff were incredibly friendly and the bar and restaurant were very nice . A lovely place to stay .. will definitely use again . Also had English wines by the glass … looking forward to my next trip out if Folkestone ..

Nice location.

it was my first business trip to the UK. I have stayed in several places and hotels but this one was the worst. Dirty, dark, even something as simple as internet doesn't work. Carpet in the bathroom by the toilet is an exaggeration and it's scary to think about what's on it - I think that the UV light would make it visible. If you have arachnophobia, think twice before staying there. Surroundings around the hotel and parking neglected. The hotel staff should know that the floors are also wet wiped, not only vacuumed, but it's more difficult work, that's why no one does it and the floor is sticky. I strongly advise against staying. Such places should be eliminated from the market.

Brilliant stay and pleasantly surprised to find an excellent vegan menu with a full English! Nice location, comfy bed and staff very friendly. Will come again

We haven't been in here for over 10 years when Wards we a lovely building and interior, unfortunately it is now very tired and in need of some updating, especially the bathrooms.

Rooms very small, overpriced, scrapes on walls with paper missing, water marks on walls in bathroom decoration in poor repair, dirty marks on quilt cover and what appeared to be a mustard-coloured throw in quilt cover not a proper quilt.

Warm and friendly and dog friendly! We couldnt have asked for more! Connor even arranged for a takeaway breakfast pack for our early morning check out for Eurotunnel! Fantastic!!!

Staff is very friendly and helpful.

Had a staycation with my partner for 3 nights and love to say we had a wonderful time. All staff and management very friendly and fantastic, nothing was too much trouble, would fully recommend this hotel. Excellent breakfast and comfortable room. Would definitely stay here again.

Good location, helpful staff, nice breakfast, comfortable room.

Being elderly could have done with a lift stairs are painful for us. Breakfast was excellent

From the reception check in to the actual stay, superb..

The hotel has parking, which is an added bonus, especially as there is Limited parking in the area. Checking in service very cheerful and efficient. We were showed to our room. As we were getting an early eurotunnel train, a continental takeaway breakfast was provided. This was very nice and fresh, with cinnamon bun, croissant with butter, jam & marmalade, muffin, apple and orange juice box. Room was clean, airy, not too warm and a good size with twin beds, large bathroom with toiletries, tea & coffee facilities and TV. The room was quiet. The bed was comfortable. Highly recommend. We always stay here the night before we travel to France, as it is only 10 minutes from the Eurotunnel.

Lovely, family run hotel with spotless, cosy rooms and polite attentive staff..perfect for our 1 night stay.

Lovely place, friendly staff comfy bed. No complaints

Excellent located hotel to the Leas. Friendly check in,staff superb.Nice dinner drinks a tad expensive but served nicely

Booked due to great reviews, however, without a doubt the most uncomfortable bed, ever!

Very welcoming andvery good service . food excellent

This is the best value hotel stay i have ever experienced. Super friendly service in a tastefully newly decorated building.If it wasnt for Folkestone being a place to avoid...i would stay more often at Wards :)

Cant say anything bad about the stay, fantastic owner and staff.

Very good. Nice clean room and common areas. Good breakfast and food. Excellent, very helpful staff. A few minor issues that could easily be fixed. All in all a good stay.

We have stayed in many hotels in Folkestone and this one has been the best. The receptionist was very lovely on arrival and even showed us to our room and offered to carry the bags.

Property in its own describes everything on arrival. Great staff, very helpful, instant service, i would give 5* towards the customer sevice. In terms on building/bedrooms, i would say it needs bit of moderning in bedrooms for instance; new windows, furniture etc!

Staff amazing very helpful good breakfast , and parking facilities

Friendly helpful staff. Clean comfortable rooms. Excellent food. All adding up to a very pleasant stay. Looking forward to my next visit.

Very conveniently situated, friendly helpful staff, clean, nice restaurant and value for money.

Beautiful room on top of many stairs. Good full English breakfast. Wonderful service!

good bathroom shower, quality breakfast. ..................

For the price, I must admit I was not impressed at all. Having stayed at less expensive hotels with twice the luxury, comfort and ammenities to offer. Overall, it is not what I expected and after having a closer look at Folkestone in general, it seems as if 21st century tourism is only beginning to make a turn here now. While the owner is making every effort to please, his building is letting him down. It is old, one has to accept that, but not for that high price.

This hotel has recently been purchased by some very hard working people who are restoring the hotel to is days of glory past. The areas where the work has been completed are very well done. The service from reception and the information about the local areas etc would have to be amongst the best. The food was simply outstanding. The hotel is a credit to the hard working people who own and work it and we wish them a successful future as they continue with their aim of returning this hotel back to its former self.