Terrible toilet paper, basic bathroom. Just soap and body lotion. Rouge bed sheets.old carpet. Personal not amigable, poor express breakfast. Cold food .

ok

From the very beginning, you noticed the 24hr security guard and controlled access to the hotel. Then you are greeted by the desk staff and receive help with a friendly attitude. The free hot breakfast buffet is really good. The guys helping at the buffet are fast and friendly as well. The rooms are very clean.

Great staff great location close to pharmacy if needed. Would highly recommend

Excellent customer service

x

Gorgeous pool and gardens. Super comfortable beds.

We stayed in the governors suite, it was nice and spacious with two rooms, sofa bed in the living/dining room area and two semi-accessible restrooms, one in each room. Plenty of water bottles inside the rooms and small little store that sells drinks and basic stuff -over the counter meds, hats, swimming suits… We had two wheelchairs with us and the hotel is pretty much accessible, except for the parking lot inside the hotel, which is secured, and the swimming pool area because the ramps are very steep, so you would need a few people to get the wheelchairs down safely. Breakfast buffet was great, with many healthy options and good customer service. A couple of us developed allergies inside the room, possibly because of the a/c filters or carpet, we’re not really sure. On the other hand, jacuzzi is small and water was not hot for a jacuzzi, so some small children were in it and we couldn’t use it.

Super

Cleanness

The location and the breakfast buffet were super. The staff was awesome and friendly. Plenty of parking and the amenities were amazing. Even though is right on the main road it was surprisingly quiet inside the hotel and we were able to sleep like a baby.

Staff not too friendly. Just average customer service

good

Ok

HOTEL SUCIO STAFF GROSERO EN FIN

The hotel had a infinity pool and the facility was clean

I went there for a sports event and spent the nite before my race. The hotel´s location was very suitable for this purpose and is a fine place for spending the nite, at a fair price.

Clean rooms with air conditioning, nice pool, and great breakfast buffet.

Genial

Hotel needs some maintenance water in shower did not function well. There was no blow dryer nor ironing board in room.

Nice place

Nice location

Plants all around really add.

Clean and convenient. Nice pool area. Decent breakfast buffet, actually better than expected. Rooms are fine. No dining in the premises or close-by other than vending machine. 1 beer at the reception was MXN$50 (retail MXN$18). There were no towels in the rooms and it took a while to get them because "they were coming out of the dryer" according to the staff. Acceptable for the price tag in a week-end.

Nice and clean, the bed is very comfortable

difficult to get to

Breakfast

Breakfast and swimming pool

tiene una ubicacion excelente, todo stuvo perfecto, el staff y todo muy limpio.

I would Definitely stay here AGAIN!

We come to this hotel as it's convenient, a pleasant stay and we know what to expect. I think now might be a suitable time to change the mattresses though - the beds aren't as comfortable as they once were. Having said that, we will return soon.

The check-in was incredible easy and suuuper fast, for first time in life they don't require deposit, with my hotels.com reservation was more than enough, breakfast super clean, room super clean, staff super kind, parking included, Bank Inbursa walking distance, Farmacia del Ahorro 2 min in car for Covid Test, don't forget make appointment for the test, super happy, I'll stay here every time that I go to Cuernavaca