A lovely hotel in a lovely setting Room and bathroom spotless and staff very friendly but I did have a couple of niggles

Our pre-paid booking had not registered on the Marwell system, so check-in took quite a long time. The desk staff were quite pleasant and eventually resolved the issue and said that we had been upgraded to a Bridal Suite because of the problems at check-in. However, had we been newly weds we would have been disappointed by their idea of a bridal suite. The rooms all seem to have quite narrow, shared balconies, so you would not want to leave the patio doors open at night to get fresh air. We also had to wait with two other groups at the bar for between 5-10 mins because there were no staff in attendance.

Interesting place - a little tired and in need of some tic. Little things: no drinking glasses in room, only one bath towel and very dirty carpet in dining room. Otherwise ok

The room was close to the hotel entrance but we had a nice quiet stay and slept very well except for the doors banging closed in the morning. Could not make out if this was staff or guests. We did not dine at the hotel so cannot comment about the food or other facilities. Overall a nice hotel.

The staff were friendly. Compliments to the chief, my evening meal was superb, restaurant staff were friendly. The room was very basic as was the furniture The bath had a lot of unsightly marks. There was rubish under the settee, and one of the sinks in the bathroom was dirty.

Convenient for Marwell Zoo and Resort but although bedroom and bed were large and comfortable there was a lack of thorough cleaning and the bed sheet was stained, We had to request a replacement, which was dealt with promptly. Hospitality tray had obviously not been moved to clean surrounding surface as stains and crumbs all around it. Bathroom door and floor need a thorough scrub.

Hotel was very dated, falling apart. No fridge. The connecting room with family fridge decided to turn off. Only connecting room are upstairs (no lift not ideal with baby!). Decor is 70s, need a full refurb! Not worth staying unfortunately. The bed frame was broken and therefore mattress falling in on itself

A strange sort of venue - rare you come away thinking you had a good sleep but left feeling quite disappointed and ripped-off overall. Staff were friendly. Ordered a Guinness which was dreadful. Not the barman’s fault and so did not demand an alternative. Memo to management/owners, don’t allow hard working staff under you take the rap for your collective cutting of corners. Shower was weaker than a broken teabag and toilet flush was stiffer than very stiff things. The bed was very comfy and not much noise in corridors - perhaps because not many people stayed. Maybe for the reasons identified above. For more than 100 notes a night without breakfast, overall a big disappointment. Yes the bed is the most important factor in a hotel but this place really needs to up its game elsewhere.

Booked last minute as a stop over pre Portsmouth ferry. Very reasonable price and despite some reviews was a peaceful little sanctuary surrounded by woodlands Arriving late and leaving early, we didn’t get chance to use the leisure facilities, but would happily go again for a couple of night nights relaxing

Staff very nice hotel a little tired, pool cold.

Pleasant stay. Clean hotel albeit worn out and in need of renovation in places. Lovely staff. Good food. Not too expensive so good value for money.

Old hotel but set between tree's clean lovely staff and a good breakfast.i would 100% stay there again.

Pool was deserted which was great so we had lots of swims this property has a problem with taxis Uber etc tried both but unable to book properly the taxi was too expensive as had to come far and Uber suddenly dropped our booking even though I’d had to walk for 10 mins to get to main rd as they wouldn’t come to hotel

Television didn’t work. Internet was restricted to one user at a time and was not secure. No air conditioning throughout property. Room was good and quiet. Would not return to this hotel.

It's a unique and quirky place to stay. Being in the woods make it almost feel like you are staying in a treehouse. We had an end room, which was a superior room. There was a door out onto a balcony of sorts, but no chairs and the balcony ran the length of the block, so if you were sat out there you felt you would be disturbing the other occupants. The place was clean, but attention to detail could be better. There was a hair grip left in our room with hairs still attached. Obviously missed by the cleaners. Carpets were stained but it's a hotel with a high turnover of families and young children, so keeping it clean must be a nightmare. The breakfast area in particular shows traces of the many many children who have spilled food there. It could do with new carpets, just a touch up as I feel it's not been redecorated in years. A little TLC would go a long way. But for all that, it has some 1980s charm which adds to the character of the place. We wanted to stay somewhere different and it certainly provided that. We would consider returning. But would definitely go out of season as I imagine it would be crawling with young families in summer months, all visiting the zoo.

Breakfast could been better

Don't take any notice of negative reviews. If you want a modern type hotel, then you will have to pay more than the rates here. We found ALL the staff helpful and friendly. It was not on a noisy busy main road like most of the big chain hotels. I would pick this hotel instead of one of the National chain type.

Great hotel,would use again.lovely breakfast.

Hotel was in the place we wanted it to be.

Only a couple days - we stayed there for a wedding, and it was just great. The dinner and breakfast was fantastic.

Got to say the hotel needs a refurbishment rooms dated 2 nights never cleaned room Restraunt tables chipped needs refurbishment

Lovely place to stay just the bedroom needs some updating. Staff friendly & breakfast was lovely.

Nice location, room was comfortable. Hotel is very dated and dusty. Cobwebs in corridors, pool not clean. Restaurant was very very slow service.

Lovely and rustic but very noisy. People banging doors and doors being closed loudly. Very creaky floors. Great, friendly staff though and a fabulous choice of breakfast.

Very run down and needs alot doing very basic but clean and tidy quite expensive for what it is reception staff were lovely very helpful,

Very welcome by the check-in staff. Room ready and spacious and bright, pet made very welcome with no problem. Two night stay used the restaurant both night. Menu full of choice excellent starters and main with great dessert. Second night choose from "bar menu" but in the restaurant, very good choice. Prices very competitive in restaurant and bar. Great stay.... even though we didn't visit the Zoo!!!

I have never come across such helpful and friendly staff. They certainly went over and above. The floor was quite squeaky in our room and the bed a bit hard for my taste. It’s in a lovely area and nice and quiet

Noisy room next door and no hot breakfast available

Lovely overnight stay, food excellent, staff amazing, and a great day out in Marwell zoo to top off are night away .

Good welcome and quick check-in. Great staff, nice to have a decent bar and quality restaurant with a restaurant and a bar menu. Good breakfast. I’d been wanting to visit for a while and was very happy. Very good parking, not height restricted.

Lovely settting & pretty good hotel facilities.

Will not use again, dated decor in bad condition, bathroom was dirty and damaged, restaurant overpriced and service was terrible, £5 for a small bottle of beer,breakfast was cold and kept having to ask for plates and cutlery, when leaving was totally ignored when leaving key at desk