Really enjoyed my stay, everything was great

I live and I’m a resident of Mexico. Casa Pepe is by far the best hotel that I have stayed at. I come to Puebla monthly, so I think I’m a good judge. My stay was perfect from check-in to check-out. Great location, welcoming staff, my room was the largest I have experienced. The shower was extra large with great water pressure and hot water. The whole Casa had a chilled vibe. Walking in you can feel the positive energy. I have traveled and lived in over 100 countries around the world, and Casa Pepe is by far one of the best. For me total comfort at Casa Pepe. In Puebla the best I have stayed at and I’m in Puebla monthly, so no stranger to this city. Oh yeah, great bed with many pillows.

Casa Pepe was a wonderful place to stay. The staff were helpful and friendly. We had a lovely upstairs room, and the location in the city was perfect for us to explore.

Maintenance is needed on the air condition units, they are not cooling properly. The third floor has very poor internet signal and you cannot work on the patios online due to the daily noise. Also the restaurant guy was rude and didn't like when I told him the breakfast were included in my stay. He had to go to the front desk to confirm, and since then he developed a passive aggressive attitude towards me, forgetting the juice, taking his time to bring the receipt. I am not planning to return due to this incidents.

Property is strategically located in the boulevard within walking distance to the downtown square. Very easy access without having to drive thru downtown traffic.

Very friendly

The rooms were nice and decent. Excellent service.

Great location, very clean & great bar.

The stay was pleasant from beginning to end. Staff friendly and helpful. Definitely recommend! The room was comfortable and roomy, breakfast was delicious! The location is Great and recommend Sufrida restaurant just around the corner.

Loved the location, staff and vibe of this place. Julio was amazing and very friendly. Fun that they plan daily activities. What I didn’t like about this place was karaoke night because loud music was played until 1 am. No blackout blinds in our room and the street lights and flashing car lights were very bright. The air conditioner rattled and popped loudly when turned on. Overall it’s great if you bring a sleeping mask and earplugs.

Friendly staff accommodating to our needs. I would stay there again.

Service and location are so good, ill back

I loved the community and the vibe of the hostel. It's withing walking distance of the historic center of Puebla, which allows to come and go as you please.

The staff was very friendly and helpful. It is more like a hostel for young people, although as mature adults we felt welcome. They had activities planned that were appropriate and fun for those participating. The price was excellent, and the restaurant had tasty breakfasts.

The place is conveniently close to the downtown square, as it is right next to the 5 de mayo boulevard it has very easy access and if they close the streets in downtown you are not affected by the traffic. The room they gave me with a bunkbed smelled like sewer, they really need to pour some enzyme eater down the drains to make sure the smell goes away.

Who gave this hotel 4 stars???? At the time of arrival there’s not a single spot to park to drop luggage, check in not a bell boy, one one young lady running the place, parking available, you have supposed to check in in order to know where is the parking place and once you pass through that then cars behind you because there’s no space, you have to call to a number they said in order to open de parking door and walk back to hotel, no elevator so you have to take your luggage through stairs, room nice, then, 3 local channels, no cable, no nothing, when taking shower, tile on it too sleppery, damn dangerous, 4 stars?????, first and last time I go to this place, they should refund at least have the money cause someone is laying with the page, they show a picture from a hotel 5 stars in front of them in their page, that is totally wrong!!!!!!😡😡😡😡😡😡😡😡😡😡😡😡😡

Well there’s no actual parking within the property and you have to drive for like 5 min to get there but it is a walkable distance after you walk. Overall it is decent.

Over expectation.

Amazing value. Huge rooms w huge bathrooms, really cool hotel with coworking area, interior courtyard with sliding roof

I stayed at Casa Pepe for 2 weeks while attending classes at the Livit Spanish Immersion institute which was a 15 minute walk away. I stayed in a deluxe Queen room which was very spacious. My room was right up against a busy Avenue of heroes but most days it wasn’t an issue because I am used to traffic sounds, I had to get up for class and the windows were double glazed to eliminate much of the noise. The hotel is half hostel and it had a great friendly vibe…always activities to choose from. We did a walking tour and the Luche Libre wrestling evening with a group from the hotel…the provided “meal” was terrible and the guide didn’t provide us with much background about the tradition which was quite fun…everyone, including the wrestlers, wore masks! If I were to return to Puebla, I would stay again… It’s right in the thick of the historic district and super walkable to everything you could want to do.

The atmosphere is very different from the chain hotels which makes it unique - much better word than boutique. The style of management is very eco-friendly but the facilities are very nice. Having the restaurant beside provide a wonderful breakfast for a very reasonable price also helps. Although parking is not on site, it is very close and the proprietors of the parking lot are very accommodating. Some confusion about location - we went to Calle 3 Oriente from several hours away but the hotel is located at Avenida 3 Oriente. At check-in (we had to call to find out where exactly it is located) we were told it is because the street is a small one that it is called Calle but when you look at a map the street is called Avenida 3 Oriente. Using the Expedia address caused confusion for us and extra time of a half hour to get there.

La ubicacion es excelente y la atencion del personal de recepcion genial!! El cuarto esta calientito a pesar de que afuera hacia mucho frio. Muy buen lugar

El hostel se encuentra a unas cuadras del centro, los alrededores son muy pintorescos, con lugares para comer, artesanías, museos, areas culturales y más. El personal es muy amable y atento. El estacionamiento se encuentra unos 50 mts., hay area de carga y descarga frente al hotel. El baño es muy amplio, las toallas ya están muy usadas pero las tenían muy limpias. Lo recomendamos ampliamente.

Clean room and near the zocalo

Great staff! Loved my room.

Everything was excellent

Best Hostel in Mexico so far! Clean, professional and an amazing team! Great customer service and the most comfortable rooms!

nice place, friendly staff,

Wonderful like gem in Puebla, Mexico.

This place was solid. Stayed in the hostel part of the hotel. Breakfast was great. Free walking tours were awesome and the happy hour was also awesome!!!!! Staff was super friendly. Hostel was one of the cleanest ive ever stayed at. Highly recommend as the location was also perfect.

I wouldn’t go back to this hotel. Is small and charming, but we were traveling with 2 babies and they put us in the highest and farthest room with no elevator (3 stairs flights) and they don’t have a restroom in the lobby. So we had to go all the way to room to take our kids to the restroom every time. They don’t have parking lot and one time we had to wait ONE HOUR to get our car from they valet service. The only very good thing was their restaurant. Great food and great service.