Dirty room, mouse droppings, dead mouse My family (wife, 6 and 9yo girls) checked into the North Garden suite room for a 3 night stay. On arrival there was a strong odor, floors were dirty, hairs everywhere. We opened windows and did some of our own cleaning to make it work. Later that evening, we pulled out the sofa bed for the kids and found mouse droppings. Then we found a dead mouse in a sticky trap under the sofa bed. We alerted the receptionist who had us check the other suite rooms. The South suite had mouse droppings and insect wings in the sofa bed. The East suite appeared cleaner but had a strong odor. We moved our stuff / kids into a standard room in the beach hotel next door where we stayed for 3 nights. We might have moved hotels, but we had family also staying there. The first night charge was waived "for our trouble", however, we had pre-paid Suite rates but now staying in a cheaper Standard room. When I asked for an adjustment on check out (11/24), a different receptionist wasn’t interested in helping. She said a manager would call "to explain it to me"- but I wasn't contacted. I sent an email with no response. In the end, because we ended up in a cheaper room, there was little compensation "for our trouble". We understand that all hotels have occasional issues but these seem to have become *regular* issues for DeSoto. The standard room was better, not great. I'd recommend against the Garden Suites.

Our family was using this room North, and thought it was outstanding.

It was very comfortable, and friendly, i did notice one thing before leaving, a mouse ran behind the wall socket.

The building was built years ago but it was in good shape. The only problems we had was the mattress was very uncomfortable and so was the “love seat”. The love seat, other than a wicker chair, was the only thing to sit on and it was kind of broken down.

You are paying for the beach location and not much else. For the price point of $300+ night (because I travel in Boston and NY) I thought the accommodation would have been slightly more refined. It’s an aging property in need of a complete redo. The locks on the doors to the rooms (I had 2 rooms) were both a little sketchy. Took effort to line up the deadbolt and even then did not feel secure. It was weird to not feel safe given I was at a little beach town; especially where I normally travel. I had to sweep the floor upon arrival. Bathrooms and tubs are showing significant wear and tear; staining, clogged drains, rust, etc. the furniture in one of the rooms was dirty and stained and walls were not wiped clean. The daily cleaning meant fresh towels and empty garbage, don’t expect your bed to be remade or sheets changed. We were their for only 4 days so not a big deal but still not what larger hotel chains provide (again price point expectations). The staff at the front desk offered dinner recommendations and organized beach chairs for rent and tended to my requests as best they could. The impression I got was that they were over-worked and a little stressed out. The type of staff that you feel like you are “putting out” which is never the way you want to feel when traveling. The hotel management should really consider this carefully. The brand owns a lot of properties in Tybee and Savannah and probably elsewhere. This particular location does not serve the reputation.

Everything was really good! My only complaint was that the bed was Very Firm! But that is just a preference thing.

1st time at the beach gardens. Weve stayed at the hotel but, definitely prefer the gardens! Very nice & seemed historic. Will do this property again.

The staff are very friendly and accommodating. The unit is part of an old house,very charming. Parking is a bit tight, space at a premium, as always on Tybee.

I Loved everything about this place...just one thing I did'nt like is that they asked us to park across a busy street..that I did not like at all,

Needs better parking.

I feel very mixed about our stay at the DeSoto Beach Gardens. We were in one of the suites for 5 nights, and it seemed to be fairly newly renovated. There were a lot of great things about this property: a nice sized kitchen and bathroom, easy access to the pool and beach, in-suite laundry, very polite and responsive staff, easy parking. There was a continental breakfast offered, but after trying it once we opted to make our own breakfast in our suite (the coffee was quite good though). Unfortunately, our chief issue was the cleanliness. Immediately upon arrival we could smell a very strong mold odor which I suspect is from the carpeting. We contacted the staff and they quickly came to wash the carpets. However, there aren't any windows that open in the suite, and it wasn't long before the smell returned because the lack of ventilation. I think they just need to pull up the carpets and replace them with tile. As well, the kitchen and bathroom seemed like they had only been quickly wiped, and a deep clean had not been performed for quite some time. But cleaning supplies had been left under the counter, so once I gave them a good scrub myself, it was much better. Finally, the couch that our children slept on was filthy and needs to be replaced or at least steam-cleaned. I feel bad giving not such a great review, but I do feel that we would have felt a lot more comfortable during our visit if just a bit more focus were given to the cleanliness.

Comfortable bed, hot shower and good size room. It is further away from the main shops and the pier but we enjoyed the walk and the quiet area near it. The front courtyard wasn't relaxing though since you can hear the water pipes and anyone walking by. Overall we would recommend this place.

The staff was super nice and accommodating. Just a short walk to the beach

Lil the quiet tucked away garden room. Quaint. Secure. My 9 year old granddaughter’s had only stayed in regular hotel rooms. This was the different experience I wanted for them

coffee maker was pretty gross... couldn't use it. tiled floors appeared to have been cleaned well, but then the carpeted area (bedroom) was really dirty. beyond that, everything was ok... just needs better upkeep.

My stay was awesome and i would recommend this hotel to anyone. I would definitely stay here again.

Good price

Although the room was a short walk to the beach I ran into a couple of issues while staying in the North Garden Room. I could constantly hear footsteps above me it sounded like someone was walking in brick shoes I could also hear someone else’s TV. We were locked out of our room at some point because of house keeping and the wash and dryer that was made available also came completely off the wall and the dryer hose came off altogether I didn’t have a very enjoyable stay

Very dirty. Need of a complete overall. Folks working there very nice but the place has seen better days. Very disappointed

I would say its typical accommodations for "beach front" property. Incredibly over priced. Location is great. Breakfast was atrocious. Parking across the street was sketchy at best. Staff was as helpful as they could be.

we loved having a washer and dryer in the little kitchen area. It was clean and very nice!

Wonderful stay and cant wait to go for anniversary trip in October im super excited!!! Definitely recommend this place

everything was great easy check-in and check-out

Didn't like anything. The website was misleading. It was not what I expected at all. Everything was old and worn. Look like they purposely shopped at a goodwill for the furnishings.

Rooms were very dusty (ceiling fan, on top of lamps etc). Had not been cleaned for a very long time. Aside from that everything was great!

this location closed to everything even city Savannah.Tybee island is wonderful island to enjoy the sun and ocean beach and seafood.the ppl in island are very nice .hope you enjoy the Tybee and Savannah!

Loved the quaintness of the little cottage we stayed in It's a little dated but that didn't bother us at all. It was "clean" but could use a deep cleaning, especially the carpet and the tile and the shower. Overall, we liked it. The patio outside our room was a huge plus.

We stayed at Desota Gardens south. The floors were filthy. The outside door of the refrigerator was filthy. The toilet had not been cleaned. I wont go back here.

It was beach front, but for what saw… way overpriced. Our B&B room was one of the nicest buildings I saw. TYB needs to improve their public transportation since parking is so limited and can’t accommodate a huge surge of traffic. Highly doubt we will be back. The highlight-the beach and hospitality.

Excellent location with easy access to the beach. Staff was warm and welcoming and quick to answer any questions and solve issues we had during our stay. The bed was extra comfortable. We arrived to a misty/mildew smell to the room, but it quickly dissipated with airing out. The smoke alarm and C02 sensor were beeping on arrival, but the staff was quick to come out and replace the batteries. We would definitely stay here again!

I thought we were getting an ocean view. Since it was advertise as B & B, thought we would have more than continental breakfast

I loved that it was like a small apartment with daily housekeeping and had its own private patio and garden