Já havia me hospedado antes e a experiência tinha sido melhor. Acho q no site deveriam explicitar o uso limitado da academia, a piscina que está fechada, a cozinha que só é equipada diante de solicitações. Meu quarto nao tinha papel higienico, faltaram toalhas e havia vazamento no banheiro. Tivemos problemas mas foram resolvidos com boa vontade pela equipe. Fizemos reclamacao pelo barulho da obra no ap ao lado e eles disseram que iriam parar pois nao era o dia permitido para reforma. A equipe é solícita e atenciosa mas acho q o pelo valor pago poderia ficar num lugar melhor. Acho desnecessária a quantidade de plastico embalando pratos talheres toalhas e todos os utensílios. Mesmo com a pandemia poderiam achar solucoes mais sustentáveis ou cada hospede que lave seus pratos se sentirem-se inseguros. Sinto pena das pessoas na cozinha embalando cada pão um a um. E a quantidade de lixo gerada é surreal.

Sempre quando estou em São Paulo , fico hospedado nesse hotel. Muito bem localizado e com um atendimento diferenciado, me sinto em casa.

Front desk receptionist was extremely rude and arrogant. The room he put me into was extremely old w/ carpet when I've only stayed in the newer rooms. Its my 4th time staying at this hotel and I will never return. Wifi is horrible as well.

staff maravilhoso, principalmente as senhoras da limpeza.

Short stop over on a way to Rio. Great location to city center nice and comfortable Hotel with balcony.

Transamerica upgraded us so we had an apartment. The staff are friendly but not all speak English. Thankfully we had google translate. The public areas are modern and well maintained. Our apartment was tired and in desperate need of renovation. Location to Paulista Avenue is good. Residential neighborhood so a quiet area.

The rooms were very spacious with a full kitchen, washer/dryer and a spare bedroom. The staff was incredibly kind and really went out of their way to meet my needs. My only complaint - and it may have been a quirk of my bedroom in particular - is the noise. It was only audible from one room but I had to listen to my neighbor snoring [very loudly] night after night

The good: the property has microwave, utensils, washer/dryer and two bathrooms. Property is clean. The bad: bedroom is too small; there is no window in the bedroom or the bathrooms. Bedroom felt claustrophobic. the office space is useless. Although it is a large area the useable area is less and overall design poor. The ugly: too much noise! Clearly hear all the neighbors. Didn’t get any sleep. The internet never worked. I made repeated requests to the staff but the wifi kept on getting disconnected after every one or two minutes. Tried different devices but the problem remained.

The localization is excellent, close all you need. The staff is amazing. The room is excellent. Cover parking lot with valet and additional coast. Good breakfast. Of course when I return to Brazil I’ll use the same hotel.

👍 We were with 4 people. Great to be in an apartment in the hotel, with great facilities. It was home away from home. The hotel provided an extra bed, because we were with 2 couples and naturally wanted to stay together. Breakfast was ok. 👎 without my knowledge the hotel had booked a single room. While I request an extra bed in the 2 room apartment , 6 months before. At check-in, it was promised that the extra room would be canceled. Eventually I had to arrange it myself with the costom service from Expedia. Great help from Expedia. But since Expedia's commitment for refund on July 11, I am still waiting for the refund.

The staff is incredibly friendly and helpful, but the apartment conditions are poor and not very clean. I had leaking problems with the suite bedroom toilet and washing machine. My nextdoor neighbor was loud during weekdays past 10pm too, which was awful, especially because I was on business.

The pool was close for maintenance and I only found it out when I went to the pool

Great location - near Rua Oscar Freire and Av. paulista - and very quiet (we had a room with a 5 on the end which overlook the courtyard so no street frontage). Big rooms with cooking and laundry facilities. Acceptable buffet breakfast. Only moan would Be the age of the cutout and furniture- due a renovation.

Impossible to communicate with the management about the issue.

Execellent! Attentive staff, very clean and great variety breakfast. Only wish the restaurant will be open at night also.

The location is extremely safe, and everyone is so nice and friendly including the other guests staying there. Its truly an amazing place. I was really impressed with the size of the room, and how clean it was. The balcony is amazing to relax on at night with nice city views. Walking distance of supermarkets, and driving distance to many nice places in the local area such as the Ibirapuera park. Im truly glad I chose this place, it is a gem!

Rooms and restaurant needs a renewal on installations

not fancy, but does the job. decent bfast, great location off avenida paulista. u wont be wowed, but not disappointed either

It's a excellent flat, especially for a long stay. Close to office and companies. Breakfast could have more options.

Its a excellent flat, especially for a long stay. Close to office and companies. Breakfast could have more options.

Weekend with friends. Great service before arrival. No reply to any phone call (room service or reception) while on site. Always needed to go to reception. Hotel in good location, safe area, clean, ...

Clean, spacious and comfortable stay. No complaints from us! Great area as well.

Practical hotel with good service and food

Very nice and safe neighborhood, with well-planned and designed rooms. The breakfasts are balanced and tasty.

Hotel rooms were above average size, the morning breakfast included with the room was very good and the condition of the hotel was excellent.