This was a very pleasant venue for our family of 6. As we were skiing most of the time we just needed nice and comfortable facilities for morning and evening and this was ideal. It was a 13 minute drive to the main CHATEL ski area. There is a ski bus from outside the door but we were very pleased to have hired a car from Geneva airport (which is a pleasant 1.5 hour drive away). Wifi reception was patchy (at best) but to be fair we did not ask for this to be fixed as we were more interested in skiing. The on site pool and sauna are excellent after a day on the slopes (although their location is odd, we had to walk outside in the snow to reach them). Inter marche supermarket is a 5 minute drive and easy to find. Very nice stay.

Nice hotel but the location is not very good if you are looking for the ski-in ski-out hotel. You have to take the bus or your car to the ski lifts. The Wi-Fi was really bad and hardly working. No cleaning or change of the towels during the week. Also no extra towels for the pool, which lower the rating for the hotel. The apartment was nice and well equipped, the parking garage and the ski room were good.

It was a shame that when we arrived we were given a map of the complex but are biulding was not on the map due to it being so new. We spent 20mins trying to find it!

We came with the kids. Its got a great pool, is modern, new and ideal for a family

We came with the kids. It's got a great pool, is modern, new and ideal for a family

Check in at 5pm?!! Was not impressed, we arrived at 230pm with 2 small children who wanted a swim before an early night. I have never stayed anywhere that has such a late check in. Not a great start. Parking was horrendous. We were staying off peak but still had to pay an extra €60 to park inside. Not impressed. Our apartment was accessed via the underground car park?!! Totally bizarre. The apartment is sparce, TV sockets in bedroom, but a blank wall, not a TV or even a picture. A kitchen so small it had NO work surface. I mean none. Had to prepare food on sink drainer. Room would've benefitted with a DVD player to occupy the kids, I certainly didn't expect English TV but DVD player would've really helped. My biggest complaint is the noise. A constant scraping of chairs from the room above was enough to send you mad, I am assured this is being rectified because it's an ongoing issue. Such small improvements would make for a really lovely venue :-)