Nice City and people.

I enjoyed my week long stay. Staff was very nice and especially the bell man who is an older gentleman (I didn’t get his name). The hotel was dated, but in a charming and antique-ish way. It fit my idea of what a grand hotel would have looked like in the past. My room and the hotel itself was very clean. It is within walking distance of many restaurants and shopping. My mattress was not soft (I slept well). But the bedding was attractive. My room had an air conditioner and a ceiling fan. They kept the room nice and cool. Shower water ran warm enough to shower comfortably. It would have been nice if there was an elevator. Otherwise I don’t have any complaint.

Great old hotel in ideal location for touring Merida.

Great staff, very helpful with all our questions. Walking distance from main downtown park and great restaurants.

I love that it was built in 1901 and how ornate it is. They provide a bellboy to bring your luggage to your room. It looks so historical. The service is very niceThey need to install an elevator.

Step back in time in this grande dame of a hotel....

Have been staying here for years, we visit Merida often and our experience is always positive. The gentlemen at the front desk, have been there for years and we often chat about an old St. Bernard's dog that was at the from drsk. The dog eas so frendly that, she was a fixture at The Gran Hotel. Unfortunately I believe she has passed. As long as I keep coming to Merida, thi will be our stay.

The staff was so nice and helpful. Gorgeous hotel. Wonderful location and walkable to everywhere you want to go.

This a very old & unique hotel for people who like antiques but is very convenient & close to many restaurants & cathedral too. Very safe area

Beautiful, historic building. Excellent location to walk to most museums and restaurants.

City

Located in the heart of Merida, perfect for downtown site-seeing.

Very convenient location to shopping and food.

This an older hotel with a classic colonial style built in 1901. It feels like you are in a bygone era. Not for everyone but memorable for us as we spent our honeymoon there 36 years ago and this was a return trip. Staff were always helpful even though their english was spotty. A starbucks and icecream shop downstairs were great.

Great place to stay

The staff was outstanding and even though it was a 123 year old hotel, the place was great! The A/C for the rooms was wonderful.

Nice decore, no elevators, staff were helpful.

Past its faded glory. Still has character but the whole facility is very shabby and worn. We asked for a quiet room and were given the choice of two. Picked one, turns out there is a night club next door which blared extremely loud music until late.

A lovely old grand hotel full of antiquities, slightly shabby chic. Very walkable area with plenty to see and do . Eat , shop, attend a concert or walk through beautiful cathedrals. Note that there is construction in that area for road and pedestrian walkways so it is important to watch where you are walking. Still worth the minor inconvenience.

Room requires major renovation. Excellent location. 3 star rating is about correct. This is a gem that needs to be polished.

We very much enjoyed our stay at the Gran Hotel. The staff were all very welcoming, friendly and helpful. The hotel is charming with its antiques and original decor. It is in the historic centre so perfectly located. We did notice our room was one of the very smallest available which may have been because we booked via Expedia rather than directly but it met our needs.

Good vintage hotel experience

Very comfortable classic hotel in great location. Staff very helpful. It's dated but charming. Have stayed there many times. Could be a movie set.

The hotel is absolutely gorgeous and it was really cool to stay in such a historic hotel. The entrance and common areas felt like living a fantasy of another time. The location is perfect, right in the heart of the historic district. The square out front is lovely. Lots of restaurants and shopping surrounding the hotel. It was Merida fest, so the city was vibrant and fun, with many things happening every night. There are markets and street vendors everywhere. The only problem were the rooms. They haven’t been updated at all. The cleaners cleaned well, but it’s just too old and dirty in the rooms to do much. The shower doesn’t drain and fills up, so taking a shower is not refreshing. Our room we later discovered had ghost ants coming through the cracks in the wall. We had 2 choices of room, the first was tiny and had a king bed, but ants coming out of the bathroom light fixture and the shower was worse, so we had to take the bigger room with 2 double beds on our honeymoon. The WiFi and the aircon did work though. Overall not the worst, but would not stay here again. There are historical tours visiting the hotel, so I think visiting the hotel as a historical landmark is better than staying, unless they update the rooms.

Stay somewhere else in Mérida. We moved to a different hotel eventually. The staff here are rude, unhelpful and dismissive. The hotel is beautiful inside but it has none of the amenities listed available. The rooms are old and need updating - bathroom smells and also needed refreshing. Our toilet broke on our last day staying here. This could be an amazing place to stay in Merida close to all attractions and easy to walk to nearby restaurants and parks. But the staff and lack of any real hotel amenities really ruined the trip for us. You will find many nicer places to stay in Merida - choose somewhere else!

We have stayed here several times. Located in Centro and a walk to most activities and attractions. No restaurant in hotel but PLENTY of options within 200 feet! Romantic and secluded in a small square, this is a great hotel for couples.

Beautiful 1901 luxury hotel, renovated several times, still plenty of charm, marble staircases, elegant woodwork. Great staff and perfect location. Stucco etc. crumbling in a few places, but not bad considering age and climate. A bit noisy in outside rooms until midnight. Would stay again!

Location for sightseeing is fine. In the night music is playing in front of the Hotel, that is sometimes noisy.

This is a very old hotel and it shows!!! Everything in the hotel is falling apart and it doesn’t get fix. The hotel tile is broken everywhere, the moldings are falling, there are cracks in between door and wall, and overall, the installation is very antiquated. The pictures shown are very deceitful. That is NOT the current condition of the hotel.

This is an historic hotel, built in 1901, the first in Merida. With that said, the hotel is old. We were told that the government and/or political groups do not allow the upgrades or renovations this hotel needs. Floor tiles seem to be the originals. A good scrub and painting would help, cosmetic updates and repairs as well. But the hotel is beautiful. The staff is very helpful. Location is excellent. If you want the modern amenities, don't stay here. I've stayed in similar hotels/hostels in Europe in my youth, so I was okay with this hotel. I wanted the colonial feel of the city. You have a park right outside and with a room balcony, you can enjoy the sounds of the city and nature. We enjoyed our stay here.

Charming historic hotel.

I felt like I walked back in time to the 1800’s. It is a beautiful classic hotel that has remained, in many ways, in its original condition. I liked that.