Front desk staff was excellent. The apartments are beautiful!

My stay was very nice in this place. My family loved the apartment. The staffs are so friendly and helpful. It very clean and well taken care of.

The apartments are ok but if you plan to get any work donr look elsewhere. The net or business office never works and no matter how many times you ssk for assistance no one cares. They have a technical support that works from home and the help they offer is telling you to wait till midnight and see if anything will work.

Working holiday but could not get work done because their systems were always down. No response to requests for help.

Staff at gate were supee friendly and helpful, room was perfect for our needs.

NTSA is fine place to stay, spacious and well furnished rooms, wifi functioning well and fine staff. Excellent for work as well as for holiday trips. Certainly value for money, also due self catering facilities.

I liked the size of the rooms.They were very welcoming and even gave us an upgraded room. The property looked dated especially the kitchen. It had the 1960s decor which was in contrast to the pictures i saw online.

Older property in a quiet part of Nairobi but easy access to downtown walking morning through early evening (don’t walk outside compound at night). Apartments with stove, fridge, cooking utensils and kitchen sink. Big room with sofas, balcony and plenty of room. Mosquito nets should be on rectangular frame and not round handing from ceiling. Staff were extremely friendly and helpful and available 24/7.

Good customer service. Good security. Friendly staff. Convenient to amenities.

The green yard within the complex provides a nice view in a pleasent

The apartments are kept clean and the security is tight. The workers at the property, including the security guards conducted themselves in a professional manner and most importantly they were friendly and helpful. The apartments are conveniently situated very close to the city center (about 10 minutes walk); helps to avoid the annoying city traffic. Obviously, the property needs some updating - a coat of paint, new ironing boards and irons, etc. There are No elevators and so you have to carry your luggage up a flight of stairs, if you happen to get a room on the upper levels.

I stayed at a studio at the very top floor had to go up to 4th floor,security was perfect although no lifts, security guards did help with luggage and every time I had a visitor or delivery they would call my room to check and also accompany the guest to my room and made sure it was safe before they left, staff were very friendly too.

Everything is per advertised, clean rooms, very easy to access. Receptionist are very friendly.

I always stay at Norfolk Apartment whenever I come to Kenya, and this time was no different. It’s in a very good location, about 5 minutes walk into CBD. The receptionist and everyone are very friendly, the rooms are very clean. So I will recommend this place to anyone at any time.

Quiet and clean. Excellent staff including warm receptionist

They had no air conditioning so they had the windows opening. The room was full of mosquitoes.

Very pleasant and helpful staff members. The location is near the CBD and very convenient. I like walking to town to run errands and this proximity eliminates the need for public transportation. I only wish management could give the rooms a "facelift." (Equip the rooms with new mosquito nets, new trash cans in the bathroom, replace toilets, etc).

such a perfect place to stay to see everything in nairobi. lovely staff

Nice rooms, friendly staff and a great location

clean, friendly hotel in a great location

Pro: Great location. Near city center. Uber and taxi service available. Very secure. We had a 3 bedroom apartment, rooms are spacious. Every bedroom had a mosquito net. You can grocery shop and prepare your meals. Large kitchen. Laundry washing machine available. Bring detergents. No dryer, there is a clothes line. Depending on season, your clothes will dry within a few hours on the line. Other reviewers complained about no hot water but once we figured out how to work the individual water heaters, we had plenty of hot water. Wi-Fi was sometimes choppy but worked enough for social media, email etc. Well maintained. Maureen our house keeper was extremely sweet. Daniel the night shift gate security was also very nice and accommodating. Overall, happy with the place. Cons: the con is not towards the hotel. There are No air conditioners in most of Kenyan facilities or homes due to the pleasant weather year round. It did get warm at night we had to keep the windows open however, this invited mosquitoes into the rooms and their buzzing was annoying while you try to sleep. The mosquito net works but not on the buzzing. Bring lots of repellant.

Pro: Great location. Near city center. Uber and taxi service available. Very secure. We had a 3 bedroom apartment, rooms are spacious. Every bedroom had a mosquito net. You can grocery shop and prepare your meals. Large kitchen. Laundry washing machine available. Bring detergents. No dryer, there is a clothes line. Depending on season, your clothes will dry within a few hours on the line. Other reviewers complained about no hot water but once we figured out how to work the individual water heaters, we had plenty of hot water. Wi-Fi was sometimes choppy but worked enough for social media, email etc. Well maintained. Maureen our house keeper was extremely sweet. Daniel the night shift gate security was also very nice and accommodating. Overall, happy with the place. Cons: the con is not towards the hotel. There are No air conditioners in most of Kenyan facilities or homes due to the pleasant weather year round. It did get warm at night we had to keep the windows open however, this invited mosquitoes into the rooms and their buzzing was annoying while you try to sleep. The mosquito net works but not on the buzzing. Bring lots of repellant.

The hotel is good and in a good location with excellent staff. The biggest problem is lack of air conditioner in the rooms. They provide fans but it still does nothing to bring the temperature down. I had nightmares because I couldn't sleep as comfortable as I had wanted.

The hotel is good and in a good location with excellent staff. The biggest problem is lack of air conditioner in the rooms. They provide fans but it still does nothing to bring the temperature down. I had nightmares because I couldnt sleep as comfortable as I had wanted.

We stayed here for 2 nights during our short trip to Nairobi. On our first night, we had so many mosquitoes in the rooms, and on next morning we contacted front desk who were very rude, explaining to us that they ONLY spray insecticides when a guest request so, and it has to be on the first night. I told her that our room was never sprayed and we had an uncomfortable night as the result. Without any apology, she told us that she will have someone come over to spray our room in half an hour, which was OK and the person showed up with very little spray left in the bottle! hardly to spray even a bathroom!!!. We called again the front desk and explained our frustration, and within a few minutes they bring someone else, and it was the same story again!!! It would be nice to have a little shop in the compound or nearby where a guest can buy such item.

Pros: spotlessly clean. Good security. Well equipped kitchen. Friendly and always helpful staff. Internet. We stayed here on two occassions and had two rooms each time. The L units first floor had excellent wifi. On the other hand the M units had very slow wifi. We were able to leave our luggage between the two stays. Cons: although the rooms were spotless and the linens clean, the shades and curtains were not clean and the bathroom had a little mold. The staff was very responsive Walking distance to university,national museum, central business district (10 minute walk), Synagogue (yes there is one in Nairobi), and a 24 hour supermarket. Cab stand 3 min

Not provided the rooms we booked and given a downsized room. We were told to find alternate arrangement as they could not keep their end of the bargain on our booking that was there 2 days later as well through Expedia. Thanks to our call to Expedia their tone changed and they gave us upgraded rooms on our return to the Norfolk serviced apartments from Ma sai Mara.

They should provide a mosquito nets to each bed as part of the necessity.The three bedroom could be helpful with the phone extension in the master bedroom to avoid going up and down to communicate with reception.There was no bed light in the 3 bedrooms so imagine having to get out of bed to switch of the light then find where the bed is in the dark