Friendly people but hotel is like a motel in the US. Nothing especial to talk about. It’s conveniently located.

Location to the beach and an excellent breakfast with an attentive wait staff. Will stay there again.

no hot water .no wifi inside the room,only on hotel loby

Nice small hotel near the beach and nearby shops .

The AC wasn't working, in that room. It had a lick. They came and fixed it. However, afterwards the AC wasn't giving cold air.

no hot water inside the shower, after all everything was ok

Excellent location close to beaches, restaurants. Nice staff, pretty clean, nice breakfast. Cons, WIFI is really suck.

Staff was excellent The breakfast was not on time .......all days were 10 to 15 minutes late

Ine of the best location on the island. Very good breakfast

Horrible check in process/ they will assign you wrong rooms/ they will try to kick you out before (1 day) check out

The location of hotel is good, but the room wasnt that clean.

Treble staf. Good location

One emergency night at this very run down hotel when our flight was cancelled due to a storm. Window banged loudly all night and next door pool parties made tons of noise. People at the front desk were as helpful as possible but I do not recommend staying here.

Great location 2 minutes walk to the beach, 1 to a casino, bars, 15 minutes walk to downtown you don't need to hire a taxi. People are very friendly. The ocean an d the beach are amassing. The hotel has its own restaurant food is really good and the Staff are very attentive. Next time we go to San Andres we will return to this hotel.

Ir was great!!

Overall I have to say the staff has no customer service skills. When booking I was never made aware that the phone was not working in the room when I brought it to management attention they told me the one person on the entire Island I could fix the phone was away so reasonably I expected some sort of compensation for every time I needed an item for assistance from the front desk I had to travel from the fourth floor. However management argued with me and noted there surprise that I don't whatever bring this to their attention. They even went on to talk about me and the situation in Spanish unknowingly that myself and party spoke to language (rude). When checking into my room they insisted that I signed for the water and the Coke and toiletry in the room but I insisted for them to remove it for I needed the refrigerator from my personal items and medication that was a big deal ! Please be sure to read the small script very carefully you only have Wi-Fi access in the hotel lobby not in your room. Also the breakfast that's included with the stay is served in another building around the corner from the hotel. Lastly, you have to leave your key at the front desk every time you want to leave the hotel. I mean really! And when you come back to the hotel they looking for the key telling you it's not there when after looking further they find the key. Really, it's actually there! Such an inconvenience.

The people that works there are amazing. The hotel is luxurious, but it's good.

Comfortable

Terrible experience at this hotel.San Andres beaches are amazing, although.(I had 2 bookings, so full review is on the other booking.)

* NOT CLEAN: We found cockroaches inside and outside of the room. * THEY OVER CHARGE: At check-in, the staff charged us the double of the amount in the reservation. Took us about 2h calling Hotels.com to solve this issue. * NOT SAFE: There is a note saying that they are not responsible for money or valuable items inside the room. We heard other guests saying they had money robbed. At checkout, the hotel charged us for 'using the safe' even though they did not inform us that this service was charged when we asked for they safe's key. * THERE IS NO WI-FI: Hotels.com says it has 'free WI-FI', but it is only available at the lobby and is a terrible WI-FI. At the rooms they don't even have paid WI-FI. * SERVICE IS TERRIBLE: Hotel staff is not helpful. We definetely didn't feel welcome. * Breakfast was 'ok'. Nothing great. * It is a 'near the beach hotel' that has a swimming pool (pretty poor) and they DON'T offer towels to be used at the pool or the beach. * The hotel is in the most crowded area. If you go around the island, all other beaches are less crowded and equally beautiful.

* NOT CLEAN: We found cockroaches inside and outside of the room.* THEY OVER CHARGE: At check-in, the staff charged us the double of the amount in the reservation. Took us about 2h calling Hotels.com to solve this issue.* NOT SAFE: There is a note saying that they are not responsible for money or valuable items inside the room. We heard other guests saying they had money robbed. At checkout, the hotel charged us for using the safe even though they did not inform us that this service was charged when we asked for they safes key.* THERE IS NO WI-FI: Hotels.com says it has free WI-FI, but it is only available at the lobby and is a terrible WI-FI. At the rooms they dont even have paid WI-FI.* SERVICE IS TERRIBLE: Hotel staff is not helpful. We definetely didnt feel welcome.* Breakfast was ok. Nothing great.* It is a near the beach hotel that has a swimming pool (pretty poor) and they DONT offer towels to be used at the pool or the beach.* The hotel is in the most crowded area. If you go around the island, all other beaches are less crowded and equally beautiful.

Worst staff ever. Really offensive. Nasty people. They try to send us to a hotel around the corner. Very bad expirience. finally they had to respect the reservation. Room on very bad condition. Terrible A/C. Insufficient and very noisy. Washroom all wet and dirty. No potable water. Just salty water. Impossible to take a shower. bad location and no view.