I love this place

First of all they charged me an extra $50.00 for the room when I registered even though I had paid the total amount. I agreed to do so since I was far away from the city and had no choice. They made me wait for my room until 5:00 P.M. for the room keys. I had stayed before with no problem, great service but this time they failed to do so. This will be the last time I make reservations with them. Thanks.

Amazing stay! Employees were incredible

I needed a good last minute place in the area to stay with my family and found this gem on Expedia. Once I arrived I was surprised at how great everything was. From the moment I walked in to the moment I left I was happy. I booked one night and following morning we decided to stay a second night and continue enjoying the pool and beachside perks. Staff was beyong helpful and friendly. Bar and restaurant staff were amazing aswell. Next time I come to Guatemala I will stop by here again.

Nice and clean

Hotel was very quiet maybe family oriented, even the music was at a very reasonable level so it wouldn't bother. Pool was clean and well maintained, chairs and towels available, private beach with a couple of tables so you can enjoy the service. Food was excellent, maybe on the $$$ side but very good. Service was great from everyone in the hotel. Will gladly be back.

Nice place, clea and the people at the hotel were kind

Clean safe place to relax

Excellent service, pools were great and clean

Right on the pictures. Everything aet to relax

it is beautiful clean safe nice service nice view, quiet,

Very good service

Right on the ocean. Private beach. Clean. Safe. Great food. Good prices. All staff very attentive and accommodating. Would definitely return.

Beautiful scenery

Fabulous, relaxing

So far so good

This is the second time we have stayed here. It is exceptional for the price!!! You feel like you are on a luxury vacation… many comments talk about the food being expensive, however as an American who is used to American food prices I found the prices totally reasonable. The customer service is great, although sometimes slow. Jose Alfredo made our stay unforgettable. The rooms are very clean, they have air conditioning throughout and hot water in the bathrooms. It is removed from the tourist town of Monterrico … if you don’t have transportation it is hard to get to outside restaurants and shops so the hotel restaurant is really the only option. However because it is removed, the beach is private and safe and there is no noise and rarely a stray dog. (No dogs are in the pool area, restaurant area or hotel area!!) We will continue coming back here. I recommend over and over this place.

Staff are wonderful. Suites confy. They do have a lifeguard on duty on weekends, which made us feel safe to go swimming in the Ocean. Food can improve.

Loved the service provided by staff. Vary attentive

Great service from the staff

The staff is first class..!

Excellent service

I was offer a view to the beach room for three when I got there they didn’t give me a beach view and when I say something they charge me $110 more for the view so I am not happy was disappointed about that good food

Staff very polite, but when it was time to shower there was barely any water

The hotel is excellent, safe , swimming in the beach is not safe but swimming pools are in the property you can walk through the beach ,food is excellent and service beyond my expectations very professional and honestly, I forgot my phone charged and the office called me to go back and get it I was very happy. I will recommend to all my friends .

It was nice, but it is necessary that they have a bilingual person to understand English speaking people.

We had a very nice stay, but it is necessary that the hotel hire a bilingual receptionist since we could not understand each other.

Just an average hotel for the high price. We had no water pressure in our room to take showers. The hotel was okay, but I wouldn't stay again at the same cost. I would look elsewhere.

Amazing staff!! We enjoy every bit of this beautiful place, the food unbelievable delicious and their drinks outstanding. We’ll be back soon!

Cozy place and hotel's personnel are very kind people.

This property was awesome. The food at their on-site restaurant was delicious. The staff were friendly, helpful, and professional. Will for sure be coming back again!

Nice, simple hotel. Food was good and service was excellent.