Accommodation and staff were amazing

So excited that we were upgraded to an better room💕✨

Friendly staff clean room

Breakfast was cold and cereal stale

Close to town

Took my bond money and haven’t returned it

Being winter time would have been nice to know pool was unusable and lifts were broken prior to stay

The view was great

Pool was being renovated, nothing mentioned online or by staff. Was looking forward to relaxing Renovations also started early in the morning and was very loud

Great location. Friendly staff

Pool was out of order. Bathroom shower was broken and spraying water. Bath water came out brown for a while. Overall, I could of experienced the same facilities at my own house. Thats the reason I went to a hotel😂

Location

Not enough lighting. Very There were two bedside lamps. Another lamp on bench was plugged in with a broken start button, so you can't even turn it on. The room's centralised hotel controlled heating was too hot. We could not adjust this although tried to with the fan panel on wall. There was a disturbance co directly between 10.30 pm when we were in bed. It sounded like a washing machine or dryer motors rotating g stopping for a few seconds and restarting. This pattern was continuing until after midnight. This then stopped and started again about 4 hours later at 430am. We stayed two nights and thought that the second night would be better. The same thing occurred. We mentioned our situation to the room service girl that who knocked on our door saying she thought we'd checked out as she saw approx 9.45am that my husband left the room was taking some luggage to the car. The room service girl said sorry but didn't know what to say regards to the " humming sound" We went to the desk to mention this to the manager but spoke to the receptionist who took details and said to wait for the manager. He didn't appear as she said he was busy after we waited for him for around 10-15 minutes. She took our details but we have not heard anything yet. I know we didn't have the best room in the house, but "rest" is important to us. We hope to hear from the Manager soon. The response will be gratefully received as it will show that they do care about our stay and honest valid reasons why we are upset and husband is very dissspointed. He expected a more pleasant stay. My husband is 67 was looking forward to staying whilst visiting an ill family member. This experience has be extremely dissapointing. Not happy

Room was Great, very clean and bed was so comfortable

The Food, ordered Fish,Chips and Salad and the fish was extremely over cooked, the Batter was Dark brown, oily and fish was extremely over cooked. Was terrible.