Everything about our stay was as good as usual,which is very good, but we were extremely disappointed that the swimming pool was closed for refurbishment. We received no warning of this, either at check-in, or by means of a notice in reception or in our room. The first we knew was when we arrived at the pool ( a long walk ) only to find it locked up and empty of water.

Shower design is terrible water comes out. Told front desk several times - no action taken

Nice hotel but clearly riding on it’s reputation without putting much effort in. Staff is professional but not very friendly, nice or attentive. Location is great and there’s free parking in the area (weekends), about 5 min walk from the hotel. The hotel itself is a bit outdated but some areas and rooms are nicely renovated. The pool area is very outdated but is undergoing a renovation right now. Sauna is ok-ish but not impressive by any means (please combine sauna with the pool area). The room was very nice and comfortable! Large walk-in closet was a positive surprise. Very nice bed. Something I was not impressed about was housekeeping. The shampoo & shower gel bottles had been opened as the seal was broken on all bottles so I threw them away but the next day they were not replaced. Also, the toilet paper in the bathroom had only a little bit left, which was strange. Breakfast was good but the staff didn’t look very happy. Note that this hotel is very popular among more elderly folks.

Swimming pool was great thermal pool. Nice and warm. Clean

We stayed 2 nights at the end of November with our little boy who is almost 3. Check in was smooth and our room was ready early. The room itself was huge with a view looking out front toward the town. Some good restaurants within a short walk, we had a nice lunch in an Italian. We were in the area visiting friends but I could see how it would’ve a great base to visit the surrounding area. Especially in the summer to visit nearby vineyards. Would recommend

This is my second stay at this hotel that smells of old aristocracy and belle epoque times for the privileged classes. I recommend it for the location, the thermal swimming pool and the excellent breakfast. And if you like thermal baths there is a public one with the typical water games, saunas etc. at 100 meters.

Nice city, nice hotel, very big. We ordered a queensize room, but received two small single beds next to each other. When we went to bed, we then discovered it was two single instead of one queensize bed. The baby was sleeping so we dont want to move. Told them this in the morning, but no reaction. Breakfast was good

I was only able to stay one night on my way through on a business trip but the hotel was absolutely lovely, clean, comfortable, quiet and the staff were wonderfully helpful. Breakfast buffet was excellent. Will definitely stay there again.

Great hotel ,great Breakfast, the location is perfact.

really clean hotel with great location and nice atmosphere. We had a really great stay

It was great, but the room smelled like marijuana whenever we entered. Not that it is necessarily a bad thing, but didnt think it was necessarily the best thing ever either.

It was great, but the room smelled like marijuana whenever we entered. Not that it is necessarily a bad thing, but didn't think it was necessarily the best thing ever either.

Excellent hotel near by a nice Spa, we get a free upgrade to a Junior Suite, the hotel staff is very friendly

A very nice stay. Breakfast was out of this world and included. Too bad the spa next door isnt part of the hotel anymore, but its still there. If your afraid of getting naked, then go somewhere else. All in all, very relaxing and fun filled stay.

A very nice stay. Breakfast was out of this world and included. Too bad the spa next door isn't part of the hotel anymore, but it's still there. If your afraid of getting naked, then go somewhere else. All in all, very relaxing and fun filled stay.

Great shower and breakfast buffet. Very friendly staff.

The hotel seems to take older guests based on our stay, but then so does the local area. We enjoyed walking the Rotweinwanderweg and trying the local wines as well as the spa at the hotel.

Excellent hotel with very friendly staff and is very clean and well presented. By UK standards this is 4* at least, for the cost of a Premier Inn! The breakfast is excellent with a full choice of cooked food and continental selection. Bar and reception areas have an air of grandeur not seen in many hotels. There is easy access to the town which itself is picturesque. Having been with a large group of people spread through various hotels this was probably the best hotel anyone stayed in. Only down side is there is no free parking (13 Euros per night and limited spaces, suggest you book it in advance).

Lovely grand style hotel in picturesque town on the Ahr River. Rates are reasonable.Casino next door so they are very used to late nights. Steps from shops and lovely cathedral.The Old town is particularly magical!

Verery nice Hotle they all staff is kind and verey helpfull

Started each day with an amazing German breakfast. Ideal place to relax and take advantage of the hotel's own luxurious pool and various spa treatments. Great place to unwind would definately go back.