room and location

pillows were extremely fluffy

Location was great

For close to 100 eur a room I would have expected more service and amenities. No coffee or tea in the room despite there being a coffee maker and cups. When asking the receptionist, we were told it's not included, but weren't even offered any for additional payment. So we would need to go and buy a whole pack of filters and coffee in a supermarket. We also could not get access to an iron and ironing board which meant we had to rock up to our event in wrinkled clothing. No aircon or any other air exchange in the rooms means we needed to open the windows. Not great when you have people smoking below! Pillows were flat and not comfortable either. It wasn't particularly clean and there was no cleaning during the stay. I have stayed in the main hotel and was always very happy but this boarding house concept is not well thought through. Particularly it is not clear that it only is a room with a bed and bathroom, and absolutely nothing else.

location

Facilities: we looked at 5 different rooms before picking one as there was no proper heating in any of the rooms. When we finally got a room that was relatively warm (helped by an electric heater that we found in a separate room) we did not have enough pillows and duvets so we had to take some from a different room. A complete shambles. The receptionist pretended that he doesn’t speak english so left us to ‘enjoy the stay’.

beautifully redecorated hotel. Common areas look very nice. Wonderful breakfast with very kind lady serving us and making our eggs to our wishes. Excellent parking underground with elevator directly to the sleeping floors so very little carrying around with bags. With used the place as a one night sleepover towards our holidays.

hotel was refurbished, but seems the air conditioning system was forgotten. Noisy system in my room (102) and the system cannot be turned off. First had room 128 where the noise was even worse. Secondly, the shower needs to be fixed and tightened, now it can't be adjusted so that the water falls on your head (in Dutch: douchekop is slap)

Nice rooms, good breakfast. Very freindly staff.

Nice interiors and rooms, great decorations. good breakfast and polite staff.

unpresentable Fitness center with old machines (only 3) and installed in wrong location ( relax rooms). I stayed one week and the replacement of the towels was not included together with the room’s cleaning

I knew the hotel, location is excellent . We were accommodated in the boarding house or annex , which was known to us. The rooms are new , high standard equipped.

not known to us prior to booking was that room cleaning comes at an extra charge , too few towels for winter month if no room cleaning is booked prior, tea and coffee making facilities are of high quality but no tea , coffee, sugar satchets are provided .I would expect it in a 4 star hotel and it cannot be excused with the “ Covid excuse”. Parking comes at an extra fee which I would also expect to be covered in a 4 star hotel, considering that the park house is not fully booked.

The optimal location, good price value, small attention such as Nespresso Machine in room & Rituals products in bathroom.

nice decor modern

amount of underground parking spaces could be improved

renovated

air conditioning did not work at all