The room was really big and we had jacuzzi. The bathroom was pretty big and really liked the smell of toiletries. Most of the staff was very friendly and super nice. They gave us a small bottle of water per each person. In general was pretty clean. The bed was really big and comfortable and we had two big windows facing each towards something like internal courtyard. In the room there was ceiling fan and AC. We loved the interior at the reception - vintage furniture, they had also pretty big library and some ceramics.

The sofa was not comfortable and some of the furniture in the room/bath needs renewing. Not sure why we had like a wardrobe/ place to put your clothes in the bathroom - if it gets super wet and humid that would affect them.

really great hotel, close to everything, order breakfast it is delicious. Definitely recommend.

Nice staff, clean, close to the city center. Good wifi and tables to work at the reception

Excelente hotel .....

I like the place, for sure the last decade was a top hotel, the car parking was available and the location is pretty close from town center.

the hotel is cheap but needs maintenance, the furniture has dust and cobweb, the carpet feels dirty, In general I don't felt comfortable to be a place for my family

WiFi in the room, once I figured out it was totally different from the one shown at the reception desk. Pretty quiet outdoor surroundings (interior not quiet). Good location, of course.

My room was utterly dilapidated. Giant cracks in the bathroom mirror; soot-like stains covering much of the bathroom ceiling; terribly caulked tub/shower with part of the shower handpiece holster missing; especially flakey tankless water heater; literally transparent bathroom "curtain;" a single nail propping up a board hiding the circuit breakers; partially crushed and askew lampshades; no tissues and barely half a roll of toilet paper...the list goes on. (And the bed was hard and the pillows quite lumpy, but as bed preferences are subjective, I can live with that.) I have pictures of all the damage. It looked like rock stars trashed it and the staff tried to repair some of it in three hours. The reception staff (those I met) were rude and unhelpful, whether I was doing my best to speak Spanish, used Google to help, or mixed in some English. One example: all my other lodgings across Mexico provided a way to refill my reusable water bottle, and also had water bottles in the room. Neither was the case for Clara Luna. When I asked the front desk (in Spanish) where I could fill my water bottle, they were disbelieving and silent. After trying again with Google Translate and still not getting an answer, I asked if I had to buy water instead. They said yes, and then, to my understanding, proceeded to giggle and mock me as I walked away. The bottom line is, I'm sympathetic to the toll that COVID took on hotels, and Clara Luna charges a bit less than other hotels in the area. With that said, it was one of the most poorly maintained properties I've ever stayed at--like the Grizabella of hotels, beautiful in its heyday and now falling apart.

Bright, cheery, air conditioned. We have stayed there twice now.

Slightly earlier check in would be nice. Not a major problem, though.

Generally good, nice staff, clean room, good location.

room is a little dark.

The facade and rustic interiors

Dusty room and bathroom (toilet) dirty. The used sheets, with hair and wrinkled. I would definitely no return to Hotel Clara Luna.