The staff is awesome!! Breakfast was really great as were the morning staff! The room is welcoming and clean. Everything I needed was there. I will be back!!!

Horrible staff, incompetent check in, given opposite of what I paid for, argumentative. Scratched my vehicle, sewer smelling bathroom, strobe light fire alam, horrible nasty beds.

The Charleston was a comfortable and convenient option close to the main attractions of spoleto. The hotel is very charming with rooms of a decent standard for the reasonable price. The breakfast was nice!

Breakfast was really good, lovely to eat outdoors on the patio. Room upgrade was offered and appreciated. Very helpful staff. Great location and good value.

Great hotel, super friendly and helpful staff, very good breakfast. Beautiful ancient castle nearby, plenty of good restaurants.

A DUE PASSI DAL CENTRO STORICO, BEN GESTITO DA PERSONALE QUALIFICATO, DA MIGLIORARE SERVIZIO PARCHEGGIO E COLAZIONE

The checkin experience was rather poor. The lady (the owner, I believe, as she mentioned her mother makes the cakes for breakfast) asked for our passports, gave us our room key, and told us where the room was. There was no effort to explain the breakfast situation, to explain the rules around parking in the area (I had to push and ask), and she kept our passports and made no effort to explain why she was keeping them. When I asked to have them back, she explained that the night porter would make a copy of them when he arrived and would return them to us in the morning. Clearly, she just couldn't be bothered to complete the process herself, which meant leaving our passports sitting in the open pigeon-hole behind reception all night. After checking into the room, I realised there was no view (just a side wall) when the booking stated there would be a courtyard view. The lady became defensive and started explaining that this was what Hotels.com/Expedia sent her (despite me showing the booking) and that the room type we booked does not come with a view. She said there were larger rooms available, but that we would need to pay to upgrade. There was a lot of noise from the bar next door until well after midnight. Additionally, the cleaning staff in the morning were extremely noisy in the corridor, which was not very conducive to sleeping in. Finally, breakfast only had filter coffee - in Italy, espresso really would be expected - and only hot milk to go with the cereal! :(

Nice hotel, handy for restaurants.