They overbooked, so when we got there they didn’t have a room.

Was a little bit noisy in evening but settle early. Very clean property nicely situated

What I didn't like is that a lot of noise, dog barking late at night when no dogs allowed. It was the owner's dog. Handles broken for closing and opening windows. One window had no screen. Didn't feel safe. Expedia charged me an amount for two nights stay, when I got to the place, they charged me $30 more for tax which I had paid to Expedia.

We were supposed to have a queen non smoking room but we got a double room that smelled like smoke

Too many kids in the common room. Thin walls and ceilings. Parents were not monitoring the kids and using the room as a babysitter. Not considerate of other guests. Other than that. The rooms were clean and comfortable. Easy to access and bathrooms were a short step away from the room. The parking lot was tidy and a grocery shop was attached to the property which is highly convenient.

They put me in a 'prison cell' Rm 202 (had to store my clothes on the floor - so small). White guys next to me get spacious rooms for 1-night's stay. They promised they'd give me a bigger room for night 2, but I smelled cigar smoke and couldn't stay. Expedia said "their arm was tied" didn't help much (2hrs on phone). After 11PM 2nd night they woke me up and moved me to better room. Was it because I threatened to file a discrimination complaint?

Worst hotel experience ever. They cancelled my stay 3 days after I paid and got a confirmation of booking first saying they cannot check in after 10 even though it says 24 hrs on the site - I said I will check in around 11 pm they said ok, only to send me a text message, to say they are cancelling because of bad weather!?? Very unprofessional and inconvenient, leaving me with no options in thw middle of the night. This never happened in any of the hotels before What is worse. It has now been 10 days and I still have not resolved the situation with the refund either. It takes days to reply to any of my messages. The worst customer service/hotel experience ever, unheard of. Don't book here because your booking confirmation doesn't mean anything and may not even get your money back!

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