Not only was it my first time staying at this hotel, it was also my first time visiting Warwick, NY. It was a short business trip, and the management of this hotel provided me with truly exceptional customer service. I had had a problem accessing the TV channels, and the manager replaced the cable box very quickly, in spite of constantly being called, on both the hotel and his smartphone, he took care of the problem much faster than expected.

Friendly, convenient location, beds are comfortable but no frills! We like this hotel

Very friendly staff and family, location could not be beat. They were kind to us despite our very late arrival, and the room was warm and cozy. Included a fridge and microwave, which was an added bonus!

Outside steps were steep and dark.

Suited our needs/ affordable and great location

The bathroom had filthy corners on the wall. The wires on the tv and cable box were a bundle hanging on the wall, I had to trace them because they weren't plugged in properly. The room phone didn't work. Around midnight, neighboring rooms were banging on the walls and running between rooms, making a disturbance. I called the office (on my cell) to ask that they resolve the issue. Their answer was "They are customers, what do you want us to do? You (I) are welcome to speak to them directly, ask them to stop". Only when I threatened to call the police, they intervened, calling the room. The noise then stopped. Warwick is a beautiful, upscale town, this motel is no where up to those standards. Dont let the location fool you!!!

Very good value! We were quite happy with the cleanliness of the room and the staff was a joy to interact with.

Hotel is alright for a short stay. Looks like a normal house. People are very friendly. Hotel is a family hotel. Nothing fancy. You get what you pay. Overall okay.