Rating Details: The property manager was very unhelpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Rental started off with issues and it just escalated from there. Our codes to get in wouldn’t work. We left a message because they didn’t answer and eventually got in. We paid $225 to heat the pool which takes 24 hours to be heated, and that is fine. I woke up one morning to water everywhere. Our condo had flooded due to weather. Everything on the bottom floor was soaked (our clothes and expensive cameras, etc.). Not the managements fault, though. They texted us with the option to be refunded for the remainder of the trip or move to a condo across the street. Nothing was said about paying the difference considering they were close to the same size and the other unit had been empty. We still sat 1/2 a day in a flooded condo before any options were presented. We chose to move. I requested a refund for the heated pool and at first they said they would refund. I called to follow up on it and they refused and said it went towards the new rental which was more expensive, but they waited until after our stay when I requested the refund again after they initially told me we would be refunded. Won’t call back, but would rather text me. So unprofessional and only care about MONEY, not client experience. Condo also came with complimentary golf cart that was inoperable, but you had to call them on your own because it was a contracted company. So the description should be updated because the golf cart company came the night before we checked out of fix it. I will never rent from benchmark again after this. I don’t understand how it is fair to keep a customers EXTRA money they paid on top of the unit that they didn’t get to stay in and not even inform the customer you would be doing so until after the fact. Especially when multiple employees said the refund would be issued. The actual unit was nice, but the management ruined the experience.

This house was perfect and beautiful! Such a wonderful experience and will rent this house again. Pool was perfect and needed - watched LSU baseball while in the pool and the deco is just beautiful with a touch of Lilly. Golf cart was very useful and the beach beautiful.

The location was great and the interior of the property was gorgeous. All the perfect touches for your beach week (including lots of cozy blankets). The kitchen was fully equipped and ready to cook for several families. The layout for the house if perfect for two families with two master suite + guest room on each floor. The Managment of the property was no ideal for our family. We were arrived for check in several details were missing for the property: wifi credentials, door code and golf cart access. We were able to use the golf cart or wifi for the 18 hours of our stay. The outside of the property was not clean upon arrival: I actually swept the pool deck while my husband cleaned the pool (not my idea of vacation). There were also two beds not completely made: no sheets or pillow cases on the beds but everything else. Rather than being helpful the property Managment company was very defense. Overall the house was beautiful and has great potential.