Very relaxing. The staff does a great job with activities and getting people involved with them.

Very good experience overall, just a small incident with a special reservation ona restaurant but the staff gave us a solution

It’s says “Adults only” but there were children running and playing. If you’re looking for a quiet adult-only resort do not go here. The food was not good at all.

Stay for 2 days celebrating my birthday. Staff, Viviana offered special dinners, the event it’s goin to be in special places private on the beach (the event you have to pay separate but is okey por special day) this lady was so sweet, and excellent promoting and trying so hard you feel good, and make me happy because she told me she going to get decorated, and make sure the people working for me is goin to be the best. She told me she send a message to them for getting ready at the time 7:30 I felt bad because when I going to meet the staff fort special dinner, they don’t have nothing ready and the people and the event was like they don’t care about it. So went you aspect the people is going to be like Viviana she is the excellent person forgetting they need to training the staff for all special events. Restaurant is ok the people was nicely

Overall for my first time being to this DR and being at a resort this place is great way to get your start . Only thing is food is like hit or miss depends on what you like but the experience is great and fun excursions .

Great experience however if your picky on food seasonings this might not your spot. Most of the food was either under seasoned or over seasoned. 2 out if the 3 dinner dates were interupted by food with not that great seasoning. For example pasta too bland, lasagna way too salty, ceaser salad had a weird tasting dressing. There were many times my girl & I didnt enjoy the breakfast or lunch options. However, they have burgers/ fries & many other options at the free food truck/ snack bars to compensate. & for sure I enjoyed a burger almost every other hour of the day while drinking n sweating out in the sun. I recommend having a chicken or regular burger. It comes with fries but you DEFINITELY need to tell them to throw some NACHO CHEESE on TOP The Fries. 😋 The drinks were either too sugary, too sour, or too sweet. I recommend telling the bar tenders "menos azucar"; "less sugary" & they'll make you stronger drinks; liquor wise & put less of those sweeteners they be using. I recommend the alcapolco tequila drink. You end up only needing 5 drinks. If you dont like the unlimited free drink bars. There is a bar that sells branded liquor mixed drinks right by the lobby of the resort. 2 Hennessey n cokes were all we needed for 1 the nights. Being super strong & perfect for our taste. The activities are great! Swimming pools are vibey! Try the ocean w snorkeling gear. Great Views. MAKE SURE TO BRING DOMINICAN PESOS FOR TIPS! ATM NEARBY ONLY DISPENSES 500S, & 1000S.

Very good

My stay at HM Hotel was disappointing. The check-in staff were unfriendly, and my room's air conditioning wasn’t working. It took two hours to get it fixed and ultimately, I had to change rooms. Additionally, I found roaches in the sushi and salad bar, which was quite unsettling. Transportation to the next destination was not available until 10 AM, which was inconvenient. Finally, the concierge made an error during check-out, causing a delay that nearly made me miss my flight. Overall, I was very dissatisfied with my experience.

We had a broken balcony door on the first day and we waited hours for someone to fix it so our first day was wasted i couldnt leave all my stuff with no lock on first floor . Then no hot water . Day 3 after them sending multiple workers several times they finally changed our room. So we actually only had 2 good days in the room where we could take hot showers . The food also wasn't that good and if you take an excursion even through the hotel like we did you will get screwed out of eating in a restaurant. They only had 1 restaurant open the entire time we were there.

Poor service I will never go back there again. I would never recommend this place to nobody. The food was awful

This hotel is NOT 4 star !!! I would say 2.5 at most . No beach ,,shuttle to public beach every half hour from hotel . You have to pay for everything at public beach ,,chairs umbrella etc . Hotel has limited food ,,only 2 restaurants with reservations and it’s sad how bad they are . Staff is not smiling ,,we tip one person daily that smiled . I have never seen food so bland ,tasteless and it’s a shame to call this 4 star !!! There is nothing on Expedia explaining for no beach ,paying for safe 3$ daily fee ,,10$ for towel if wanted they return money at end for towels . One restaurant Japanese is not included ,,pricey and same food like in other restaurant . Show at night are ok but not even ok after same every night . If you want to relax and only relax this is good place . Pools are nice ,,few with salty water . Management is poor ,,we have daily issues with no hot water ,tv not working ,water all over room from a/c . We wanted to upgrade to better room because we felt that Expedia and hotel selling this hotel as wrong advertisement and dishonest reviews !! They wanted 860$ extra for upgrade ,,on what ? To have bigger balcony overlooking a/c conditioners Loud and smell from kitchen is so bad . Expedia told us that hotel will contact us on all this issues ,,they never did :( our 2 weeks vacation was ruined by poor explanation on either Expedia or Hotel website ! So unfair . Entertainment is just looking for women who are lonely to make some contacts . That’s so sad ! Etc..

Beautiful view to the ocean and pool. Very welcoming enviorment and staff. Drinks and food were good as well as the view of eating in the inclusive restaurants. The drinks at both bars were very good. Entertainment was good at night and the staff tries to get you engaged through out the day with different activities. Very happy with our 7 day stay.

Excellent

Great Staff

There was more than adequate staff. The property is immaculate. Very clean and well maintained. My drawbacks are. A safe should be included instead of paying per day. The hot water and tv are hit or miss. All the proteins in the main dining area are over cooked unless you request them to prepare something specific for you. I think they could do more in nightly entertainment since there is not much to do locally. Also very few staff are bilingual. So knowing spanish would be advantageous to you. But all in all. One of the very best properties I've visited in the caribbean. When I booked the trip. I specifically indicated to expedia that I wanted Punta Cana. I guess that just meant the airport. I thought bayahibe was just an area of punta cana. But i cant complain it was beautiful. Only one staff member was rude, everyone else was excellent. Security was top notch. If you plan to go there book Romana airport. To and from PUJ is $100 US each way. I would definitely go there again.

I was told this was adult only kid free and it was not ! Very disappointing to hear a child crying on an adult only vacation you purposely paid for !

Very nice quiet property. I think it’s under new management and that they are doing upgrades to make it nicer. I really enjoy being near. We did have a few hiccups with the HVAC system freezing up, but the staff was able to get that back up and running. The room with the ocean view was beautiful nice big patio, large room and clean. The food wasn’t that great. It was edible. Nothing to rave about.

The kitchen personnel wasn’t friendly, specifically the morning omelette cooks. None of the bartenders smiled. Missing great customer service

Nothing good you guys should take this property out of Expedia we have really bad experience and I'm waiting for my refund

Was a grand time. They have events every day. Buffet is good and they have a couple bars. Also a beautiful view with both salt water and regular pools. Highly recommended. The bartenders and staff are very nice. Worth the money

I didn’t like the limited dining with no room service and the limited activities on the property. Once the pool closed at 7:00 it wasn’t anything to do until 9:30. The room was nice but the mattress was extremely hard. We had to use the mattress off the pull out sofa on top of the bed for extra cushion.

the tv at the roon was not working

I do not recommend this resort to anyone. The pictures posted online are nothing like what it is. The rooms are very outdated, closets smell musty, bathroom ceiling had black mold, faucets were rusty, and shower head was rusty and didn’t work properly. The pools had chipping paint and you can tell overall the property is not well taken care of. They are doing construction on the property in various areas starting early in the morning to sundown so the noise is ridiculous. We had no running water for 5 hours with no notice and wasn’t told a timeframe it’d take to fix the issue. The resort had no remorse whatsoever for the terrible experience despite hearing what we were experiencing. The food is not the best and the sushi restaurant they have onsite is not included (in an all inclusive resort). Again, I do not recommend this property to anyone!

I love the place

I REALLY wanted to like this property but sadly was very disappointed. I stayed 7 nights and 4 mornings I woke up without having any running water AT ALL on the ENTIRE resort! You couldn't flush a toilet, take a shower, brush teeth (if you didn’t have bottled water). How were the staff making food washing their hands? It made it very difficult to plan any excursions in the morning because you couldn’t get ready! The toilets on the entire resort couldn’t flush which was VERY disgusting!! The water eventually would come back on later in the day. The power would also go out which to me wasn’t a huge deal because you don’t stay in your room much. One morning the ENTIRE buffet area was under water and they were still saying come in and eat. You would have been sitting, eating with water up to your calf while they were shoveling out rain water!! The lobby bar (only bar open in the morning) was out of champagne every day I was there, out of vodka unless you wanted to pay for top shelf, limited bottles of water, and unfriendly staff! I really didn’t think that the language barrier would be a big deal but it is! Very limited people on the resort spoke English and I do not speak Spanish so made it difficult to communicate any issues or have conversations. Perhaps maybe that’s why they appeared rude? A smile is universal and there were few of them to be had! The food was not local cuisine (which would have been wonderful) and it was terrible! Flies and food sitting out! DONOTBOOK!

The customer service is very poor staff including the manager hardly greet the guess. It took me 40 minutes during check in to have the right room they try to down grade me from a junior king bed duite to a 2 double bed room than they lie saying they don’t have junior suite with king size bed. For 1.5 days no hot water. During all my stay no television they finally show up on my last night and told it can’t be dust till the morning ( haha ). The balcony doors dose not lock felt very uncomfortable sleeping with it unlock. I report all my concerns to management nothing was done. Oh did I mention the bed sheet was the heaps quality I ever seen I have pictures if you would like to see

We enjoyed ourselves very much…..a great perk about the property is how close u are to the ocean….. even had a chance to scuba dive rite ON resort…….

They charged me 3$ a day for using the safe that was in the room when it was included. Horrible place, will never stay on it again.

What I didn't like is that the bed is too hard

Great resort for a quiet and romantic getaway. Service, food, and views were great! Entertainment could have been a little better as there isn’t much to do after the evening show (they need pool tables or other activities). Other than that, we would definitely return and highly recommend to couples.

The staff is great and made the stay even better.

I like everything good people round