Booked our stay through the website and got a message from the property that I had to cash app the cleaning crew before they’d give me the key code. Sent the cash app even though it seemed sketchy and tried to get in touch with the owner for an hour at a number that rings and then hangs up. When we finally got in touch with someone and got into the property we went to lay down after a long day of driving to find hair in the beds and heavily stained mattresses with no covers. The bathroom sinks were dirty with no soap to wash your hands. The towels are used and old and mismatched. There was almost no toilet paper. Bugs in the fridge. The entire home smelled like cigarettes and marijuana. Needless to say we did not stay here as it was unsanitary. The owner and hotels.com refuse to refund me any money and instead offered me $25 off my next booking as if I’d ever use them again.

I booked this home on the 15th. I called multiple times to ensure that I provided all needed information and payment. After confirmation of the door code etc, I arrived at the home I was supposed to have and found cleaning staff all over. I asked how long it would take and they informed me 3-4 HOURS! We could not wait that long! the Cleaning staff told me there was another home available but that home was WAY out of the way from our desired location. I called and spoke with the woman that manages reservations and she (with a bad attitude) told me I could move there or take a smaller apartment. In frustration I said "sounds like I don't have a choice here" and she tells me "you can take it or cancel and get a refund". it's the day of and CLEARLY cancelling isn't an option... The disappointment was high and the customer service was very low. I trekked to this apartment with little to no information about it. Again there is a lady inside trying to do a rush cleaning. I immediately noticed the place reeked of marijuana. The cleaning lady sprayed air freshener, did a quick mop job and left letting me know all the towels and pillow cases were still in the dryer. Through out the night we couldn’t find a working remote for any of the tvs. The bedspread looked old and bleached out, there was hangers and trash in the dressers, dirt under the bed, no lining in the trash, little to no paper towels and overall just low quality. Angry and disappointed was an understatement!

Didnt get to stay as it was over booked.I rode by there it looked pretty nice beside being o the cobblestone road.

Although we had terrible miscommunication at the beginning, the owner of the property made the difference. He was the ONLY person who was understanding, communicating, and reasonable. I really appreciated his time and effort. I pray he is always blessed for his kindness.

Good communication with property owner. Nice neighborhood and spacious.

The inside of the property was nice. One of the bathroom doors door knob needs some work as it doesn't always turn to latch. There is no toilet paper and extremely limited cooking tools. We came back from the concert and the code we were given did not work. We should have checked it earlier and people did come after about 20 minutes to help us get inside. There were still dirty dishes in the dishwasher and towels in the dryer when we arrived which I also feel should be taken care of before guest arrive.