Nothing. Dear Sir’s or Madam’s I already sent Booking.com a similar complaint I spent 2+ hours during a very cold wet evening trying to locate and access the property. The address given is rubbish. I called and text the owner 6 or 7 times requesting help to find and access. Left voicemail each time. Owner never answered or called back. I knocked on 4 doors and no one could help me. Freezing cold I had to leave and get a hotel nearby. I am fuming. Regards, Ian

Nothing.

La ubicación. La forma de acceso. La calefacción funcionaba muy bien.

La cama y el sofá eran malísimos e incómodos. El lavavajillas no funcionaba, el congelador se había quedado abierto y estaba lleno de hielo. Esto estaba de antes ya que los anteriores inquilinos se dejaron un helado en la nevera. No había ningún tipo de amenity (jabón, gel, lavavajillas, trapo de cocina, incluso sólo había un rollo de papel higiénico casi acabado. El lavavajillas tenía platos de los anteriores inquilinos. Vamos que no había pasado nadie a limpiar entre clientes. El edredón no tenía funda. La terraza estaba súper sucia, con restos de colillas y latas.

The place was spacious and complete with amenities. Flat no. 4 had a large toilet and bath. Place has a simple, modern and neat looking interior. The location is also perfect.

For the duration of my 2 night-stay I was never connected to the internet. I sent them messages. They were responsive but they missed to look into my concern. The bed and sofa were not the high-end durable material. Flat no. 4 is upstairs on the 2nd floor (British), or 3rd Floor (American), so it's not very ideal if you have heavy luggages.

Great location

every part of the floor creaked when you walked

Excellent flat for 2 of us. (not for 3, which we had booked for)Great facilities. Great location.

Bad customer service when bedding and towel not left for our daughter. The management company could not arrange anything on our 1st night. Next day, a towel was left, but no bedding for her. Slow response to Whatsapps . No teatowel, very little toilet paper. Directions to the flat were poor. They need to state the shop it is next to, on the street.

Great place, no hassle