Very dated and the rooms smelt like stale smoke. The bed was creaking and had broken wood sticking out from the bottom of the frame. There were stains on the carpets too. The bathroom was small and the shower leaked onto the floor.

Proper value for money (£56) for a friday night booking. Free parking, pub attached that gives discount to hotel residents too. But best is that the staff care; if you have an issue the staff will sort it.

Bar staff failed to give promised 20% tood discount and I had to ask again after discovering I'd been overcharged. Room was excellent as was breakfast.

This is the first time we have stayed overnight and my family were pleasantly surprised. I booked three family rooms and they were perfect for our family get together. We had young children with us, so having the pub next door and other shops 5 mins walk away for food, snacks, drinks etc was really handy. The accommodation staff were friendly, professional and helpful. The breakfast was cooked to order. I will definitely be booking at locations in the near future.

Reasonably priced property with good location. Stayed during summer and the temp. was quite high. There was no air conditioning in the room and could not leave the window open due to mosquito problem with dense bushes and large tree just outside of window. Found 3 large spiders in the room.

Food and service very good

Staff were extra friendly and welcoming.

Excellent location, very quiet. Staff very friendly and helpful. Lovely outlook and great food in pub.

Felt like a hostel, bathroom so disgusting, room smelt like mold. Headboard fell on my 4 year old was horrendous

Brilliant for a business trip

We had a great stay, the hotel is a bit dated and could so with a uplift, we travelled as a group of 8 (4 adults and 4 children) was a bit disappointed that we get kicked out of the dining part at 9pm! We had a long travel day and arrived at 6pm and couldnt get a table booked until 730pm, got told that it was a 45min wait for food but then kept telling us we needed to leavw by 9pm as we had children! Other than that it was good.

Nice canal basin outlook from decking

I think this place was an old Premier Inn which is the loss really as it is a nice big hotel and a nice big pub at the side backing onto the lake and in the summer time it is beautiful to sit on the deck and eat and drink. My only negative would be lack of a coffee machine at breakfast time I said was only instant available

Staff rude wen leaving property accusations

Nice comfortable room and well located for the adjoining pub and other restaurants nearby. Good sized pub area and outside seating, which are nice on a warm day

Staff very friendly and helpful at all times, restaurant food also excellent both at breakfast and dinner.

Great location and the staff were excellent and helpful

Great find, a beautiful view from the room. Very well appointed room with all necessary facilities including hairdryer and iron. A little warm in the room but a fan was provided, would have liked a thinner bed sheet however as quite hot. Very comfortable and well maintained room Ate in adjoining restaurant, nice food and good prices, nice to have 20% off due to staying at hotel. Only downside was being charged an extra £1 for a small amount of Nann bread to go with my meal and only offering large drinks.

Great hotel for what I needed and close to the airshow I went to the next day.

Clearly an ex Premier Inn hotel BUT in a much better state than premier inn hotels we have recently stayed at. Lovely position overlooking a marina with berthed canal boats

staff friendly, decent sized room, and bed priced well

Ordered drinks on the app, but had to go to the bar after 20 mins as they had not arrived

After hideous traffic delays we only arrived at 1.00am, but we were checked in straight away and able to head to our room immediately. This was so welcome after the journey we had endured. The carpet in the room could have done with a vacuum, it was a bit dusty.

Good business trip

Staff are very friendly. Very down to earth and welcoming.

Our room was very comfortably modern and clean and quiet we did not bother with the in site restaurant as we do not have children and it looked quite busy with children running around we tend to avoid thoughs places we like the peace and quite so we ventured out and about its not far from other restaurants and amenities we will stay there again next time we need a hotel for a night or two.

Rooms used to belong to Premier Inn so are of the same standard and decoration as Premier Inn. Very friendly reception staff, clean, comfortable rooms. We stayed on a bank holiday Saturday night and despite the hotel being fairly full it was quiet with no disturbances. Food in pub next door very good value for money.

Rooms are tired, need a refurb. No fridge and only one plug socket. Bathrooms are very old. Found a pair of old socks and dirty pair of sliders under the bed. Pub attached had kids running everywhere when FA cup was on. When we popped in after the match with our kids and it wasn’t as busy we were told it was strictly over 18s. Didn’t seem to mind when parents were spending on drinks during the match….

It’s an ok place to stay away from main city and fairly easy to get too. Only issue was the pub next door (which does your breakfast) does get rather loud and busy if you’re looking at grabbing an evening snack. There is however a Fish an Chip shop nearby plus a Greggs/Subways and Oriental Restaurant in walking distance. Best restaurant I went to was in the Billing Village (opposite the BP garage/Oriental Restaurant) called Imchai, which is a Thai restaurant and really worth a visit for a bite to eat (opens Tue-Sun until 2100).

Great stay at The Quays. The staff were very helpful and friendly. Always made the effort to speak to you as you pass reception. As a guest of the hotel, we had discount in the restaurant which was a bonus also. Rooms were tidy, clean and spacious. And had good facilities such as iron, hair dryer, hand soap, shampoo and kettle. Only thing was, you couldnt control the AC in the room, it was centralised.

The hotel was really good bathroom a little tired but having stayed the same week in a premier inn and a travel lodge this was much better

Had two great nights sleep, room was cleaned before my second night which I didn’t expect. Nice to stay in a hotel where you can open the windows. Everywhere was spotless and very well maintained. Attached restaurant had great food.