Good

Staff

Poor management. Their hotel is not listed correctly on Google Maps and they don't send you correct directions in advance. My check-in was made unpleasant because staff did not do their due diligence and then tried to blame me. They gave me a room that reeked of cigarette smoke. When I asked for another room, the receptionist said under her breath that at this rate I won't be satisfied with any room. Having a smoke-free room at a hotel advertised as smoke-free is a basic requirement, but they made it seem like a high-strung ask. Staff and management know they have issues but they don't admit them. None of the room keycards worked the entire time I was there. I learned from another guest that it's an ongoing issue, but when I tried to bring it to their attention, the staff denied it. The bed in the room is comfortable, but beyond that they have many unresolved issues. The room doesn't have an AC remote. And a group of guests were talking to staff really loudly in the lobby at midnight, but I had to go out and ask them to talk at a considerate volume so others can sleep. I didn't have any food there because it's outsourced, so I can't vouch for its quality. Oh, and after all that, they charged me for water. Sad state of affairs.