The property was less than clean - food scraps on the floors, hairpins on the bathroom floor. At the end of our trip we had an infestation of small bugs/fleas - they swarmed in one room and covered the sheets in one of the rooms. when we contacted the homeowner and local contact they provided incredibly insulting and poor customer service. They finally agreed after a very long and disagreeable conversation he agreed to provide us with a refund. Today 7/28 is 3 days post departure and we have not received any communication about this agreement. I could not recommend this property/owner to anyone. A great vacation was spoiled by this interaction on out last evening - responsive and professional customer service are a critical part of rental process and they provided neither!