Horrible hotel with a terrible staff.

Horrible hotel with a terrible staff.

Arrived to the hotel and checked in, get to the room and it looked like one of the beds had been laid in. Called the front desk they were very kind and offered a new room, so we swapped. Our biggest issue with the hotel was the scary parking garage. It was narrow, dark, damp, and someone was fixing a car down there and had it on jacks.

Arrived to the hotel and checked in, get to the room and it looked like one of the beds had been laid in. Called the front desk they were very kind and offered a new room, so we swapped. Our biggest issue with the hotel was the scary parking garage. It was narrow, dark, damp, and someone was fixing a car down there and had it on jacks.

This is not a boutique Hotel ! It served its purpose for what we needed, which has a place to lay our head at night. I first started off with a good time. I have an issue customer service to correct whatever the problem was very friendly to the negatives the room key card need to be updated because the system that they have now is outdated and terrible. Most people’s wallets are on their phones. My room did not have a phone in it and when I asked you about that I have no idea I cannot call the front desk to tell them I need more towels or a blanket because there was no phone in my room and I tried to call my cell phone, but no one picked up. Over all my stay was a 6 out of 10

This is not a boutique Hotel ! It served its purpose for what we needed, which has a place to lay our head at night. I first started off with a good time. I have an issue customer service to correct whatever the problem was very friendly to the negatives the room key card need to be updated because the system that they have now is outdated and terrible. Most people’s wallets are on their phones. My room did not have a phone in it and when I asked you about that I have no idea I cannot call the front desk to tell them I need more towels or a blanket because there was no phone in my room and I tried to call my cell phone, but no one picked up. Over all my stay was a 6 out of 10

We were unable to stay due to illness and after multiple attempts between us and hotel.com staff we were unable to reach anyone at the site, neither was the corporate office able to get through to their own property. This speaks volumes to me and we were still charged. I will never book with any Ascend hotel again.

We were unable to stay due to illness and after multiple attempts between us and hotel.com staff we were unable to reach anyone at the site, neither was the corporate office able to get through to their own property. This speaks volumes to me and we were still charged. I will never book with any Ascend hotel again.

It was a great room with a beautiful view. We were close to a lot of historic and federal places.

It was a great room with a beautiful view. We were close to a lot of historic and federal places.

Front desk staff rude. Ice machines do not work

Beautiful view of capital from my room. Wonderful breakfast. Personnel very friendly. Walked to dinner. Wonderful park across the street with a carousel.

Nice location. Good view.

Nice location. Good view.

You should know the parking costs 15$/day

That same night I arrived, I asked for my refund. The lady at the counter treated me terribly and gave me a dirty room, a sticky floor, open drawers, hair in the bathtub as if they had showered before I arrived. There were no towels and she didn't want to give me even two towels. They didn't give me my money back. I don't recommend you

My stay was great I was looking to relocate to Hartford and I spent 2 weeks there while searching for an apartment the staff was friendly and the property was clean

My stay was great I was looking to relocate to Hartford and I spent 2 weeks there while searching for an apartment the staff was friendly and the property was clean

Comforter had gum stuck to it. We were told it may take awhile to get new sheets/comforter. No one was present at the desk in the morning for checkout and the main set of doors was only sometimes able to be used

Unsafe area at night

Unsafe area at night

I’m thankful and appreciative of the space and the breakfast. I am always able to do my work while visiting my family.

I’m thankful and appreciative of the space and the breakfast. I am always able to do my work while visiting my family.

In general the stay was good. Fitted the purpose of the stay. Hotel room was good, quiet and beds were confortable and clean. Breakfast was OK, but could be better. Parking facilites are very uncomfortable, small and not easy to access. Areas around the hotel are not appealing to be walkable. They look dirty and schechy.

In general the stay was good. Fitted the purpose of the stay. Hotel room was good, quiet and beds were confortable and clean. Breakfast was OK, but could be better. Parking facilites are very uncomfortable, small and not easy to access. Areas around the hotel are not appealing to be walkable. They look dirty and schechy.

The staff was extremely kind and courteous. While the hotel is older, it's well maintained and clean - plenty of parking (for a fee) and within close walking distance to restaurants, XL Center, XL Theatre and nightlife. For a hotel in a city, it was very quiet and the water pressure was awesome in the shower.

Good location, but seedy after dark. Others from Great American Stamp Show were staying there. Facilities adequate but not like larger chain hotels. Breakfast sparse. Staff friendly and efficient.

Good location, but seedy after dark. Others from Great American Stamp Show were staying there. Facilities adequate but not like larger chain hotels. Breakfast sparse. Staff friendly and efficient.

Location of the entrance to the parking lot

Location of the entrance to the parking lot

I traveled all the way from Philadelphia for a family event and in least them 20mins my license plate was stolen off my vehicle from this Hotel’s Parking Garage. The staff was so nasty and rude. They didn’t even want to look at the cameras or assist me with the situation so I had to call the police and make a report. I didn’t stay the night there because I left unsafe and I’m 6months pregnant yet they refused to give me a refund. Police informed me later in the next morning that a guest from this same hotel had stolen my license plate. I don’t understand how a hotel can let something like this happen and not care about the safety of their customers or even care enough to accommodate them for the trouble caused by their negligence. Not to mention the rooms are dirty and not at all what they advertise. I can only imagine if I didn’t go check on my car . It probably would’ve been stolen as well and I will be pregnant and stuck 4hrs away from home .

Problems with opening the door