It was basic. Nothing special

Pipes that knocked loudly through the night until 4AM, gaps between the doors and the floor meaning every sound from the hallway and adjacent rooms being clearly audible, coffee machine in the room that didn't work, and poor lighting in the room. Definitely NOT a nice experience.

Pipes that knocked loudly through the night until 4AM, gaps between the doors and the floor meaning every sound from the hallway and adjacent rooms being clearly audible, coffee machine in the room that didn't work, and poor lighting in the room. Definitely NOT a nice experience.

A perfect place to stay to use as a base for exploring Japantown. Regarding fees - Thanks to other Expedia users I was prepared for the 1$ per day donation, and was ok having it deducted and Expedia was upfront about the resort fees. Both of these were never mentioned on check in. They simply said that my stay was prepaid and that the card was a deposit. I find that somewhat dishonest…and would have preferred they were upfront. If not for being prepared by Expedia and reviews I would have been annoyed. Otherwise the hotel was lovely and the showers were amazing. It was noisy at night, but no more so than any hotel in a city.

A perfect place to stay to use as a base for exploring Japantown. Regarding fees - Thanks to other Expedia users I was prepared for the 1$ per day donation, and was ok having it deducted and Expedia was upfront about the resort fees. Both of these were never mentioned on check in. They simply said that my stay was prepaid and that the card was a deposit. I find that somewhat dishonest…and would have preferred they were upfront. If not for being prepared by Expedia and reviews I would have been annoyed. Otherwise the hotel was lovely and the showers were amazing. It was noisy at night, but no more so than any hotel in a city.

Awesome place to stay!

I chose this hotel because it’s not too far from the University of San Francisco campus. The location is perfect for that purpose. Our housekeeper was very friendly. In fact, she was the friendliest of all the staff we came in contact with. I wish I asked for her name. Staff at the front desk is hit-and-miss with greeting us whenever we returned to the hotel. And there’s a couple of male staff at the front door (parking enforcers maybe) who greets other people and open doors for them but not once interacted with us while waiting for our ride. It made me wonder if they’re friendlier only to certain race(?). I may stay at this hotel again when I visit my daughter at USF.

I chose this hotel because it’s not too far from the University of San Francisco campus. The location is perfect for that purpose. Our housekeeper was very friendly. In fact, she was the friendliest of all the staff we came in contact with. I wish I asked for her name. Staff at the front desk is hit-and-miss with greeting us whenever we returned to the hotel. And there’s a couple of male staff at the front door (parking enforcers maybe) who greets other people and open doors for them but not once interacted with us while waiting for our ride. It made me wonder if they’re friendlier only to certain race(?). I may stay at this hotel again when I visit my daughter at USF.

Love this place!! It’s unique, in a great location and very comfortable. The staff is lovely and the breakfast is delicious!

Love this place!! It’s unique, in a great location and very comfortable. The staff is lovely and the breakfast is delicious!

The staff and cleanliness were top-notch. The property itself was good, but not a great value, even for San Francisco. The room was exactly as small as the square footage indicates, and the furnishings are a bit dated. The shower was a highlight. The real attraction was the proximity to a bunch of good sushi and ramen (and crepes!) in the Japan Center next door.

The staff and cleanliness were top-notch. The property itself was good, but not a great value, even for San Francisco. The room was exactly as small as the square footage indicates, and the furnishings are a bit dated. The shower was a highlight. The real attraction was the proximity to a bunch of good sushi and ramen (and crepes!) in the Japan Center next door.

Great stay with comfy beds. Loved the coffee machine and filtered water in the lobby.

Great stay with comfy beds. Loved the coffee machine and filtered water in the lobby.

The female front desk personnel is so nice, informative, efficient and pleasant. She got me the most beautiful, quiet room with the best views. I can't wait to go back!!

The female front desk personnel is so nice, informative, efficient and pleasant. She got me the most beautiful, quiet room with the best views. I can't wait to go back!!

We had a very lovely stay. The beds were a little firmer than we would like but the room was clean and the staff was fantastic.

We had a very lovely stay. The beds were a little firmer than we would like but the room was clean and the staff was fantastic.

Expensive for what it is, the rooms do not match how nice the lobby alludes to how the rooms will be.

Expensive for what it is, the rooms do not match how nice the lobby alludes to how the rooms will be.

The property blends in with the community excellently and is very welcoming.

The property blends in with the community excellently and is very welcoming.

Very clean, but air conditioner not working, room was sweltering overnight. No information or details about the hotel on arrival. They said they would email us when the room was ready as we arrived a little early and we told them we don’t have a phone number in the states. They called and left a voicemail instead which I couldn’t access until I left the country.

Very clean, but air conditioner not working, room was sweltering overnight. No information or details about the hotel on arrival. They said they would email us when the room was ready as we arrived a little early and we told them we don’t have a phone number in the states. They called and left a voicemail instead which I couldn’t access until I left the country.

Great place to have a night away in the city. Room was quiet and clean. Staff super helpful. Love the coffee machine available at all times! The lobby/lounge area is spacious and allowed for a small group of friends to gather comfortably. Will make this a repeat, for sure.

Great place to have a night away in the city. Room was quiet and clean. Staff super helpful. Love the coffee machine available at all times! The lobby/lounge area is spacious and allowed for a small group of friends to gather comfortably. Will make this a repeat, for sure.

Exceptional bartender with focus on service. She must be a valued team member!

Exceptional bartender with focus on service. She must be a valued team member!

Property is a bit dated but rooms still nice. Put in a handicap room which was a little strange, and body was dispenser was basically empty. Unfortunately across the street was a garbage compactor; noise at 4 in the morning.

Property is a bit dated but rooms still nice. Put in a handicap room which was a little strange, and body was dispenser was basically empty. Unfortunately across the street was a garbage compactor; noise at 4 in the morning.

Nice stay overall. A bit noisy but very convenient location, with great restaurants and cute streets.

Nice stay overall. A bit noisy but very convenient location, with great restaurants and cute streets.