A/C was not functioning and the room was very hot. The room had accommodation for two couples, meaning four people and I had booked for the four of us, two couples. However, they did not supply 4 sets of towels, hand and face towels. Some was one and two and three. Nothing was for four. This is totally uncalled for. It took a while for them to provide towels. Jasper can be hot in summers and it was. We had poor sleep because of it. The room was not cheap. We paid top dollars but got very poor service.

A/C was not functioning and the room was very hot. The room had accommodation for two couples, meaning four people and I had booked for the four of us, two couples. However, they did not supply 4 sets of towels, hand and face towels. Some was one and two and three. Nothing was for four. This is totally uncalled for. It took a while for them to provide towels. Jasper can be hot in summers and it was. We had poor sleep because of it. The room was not cheap. We paid top dollars but got very poor service.

It is walkable distance to the Jasper Town

It is walkable distance to the Jasper Town

This was a nice place to stay. There is a restaurant there, abet service was slow, and several restaurants with hotels nearby. About 15-20 minute walk downtown. The price was right, parking free, and we enjoyed the views. Staff very friendly. Would recommend.

Staff were friendly, AC worked and room was clean.

This was a nice place to stay. There is a restaurant there, abet service was slow, and several restaurants with hotels nearby. About 15-20 minute walk downtown. The price was right, parking free, and we enjoyed the views. Staff very friendly. Would recommend.

Staff were friendly, AC worked and room was clean.

Nice property excellent location

Nice property excellent location

Very dated, old and needs updates. The carpet is dirty and smells.

Very dated, old and needs updates. The carpet is dirty and smells.

The hotel definitely needs some updates in main areas, elevator and hallways. We went to use the pool in the morning but was told it would t open until 8:30, when it should have been open at 8:00. Then we decided to go for breakfast after a shower and were turned away because they were short staffed. The restaurant wasn’t even half full and they had a buffet going. We were told we could go to the Lobstick for breakfast. We walked next door but there was no restaurant just a little breakfast bar with muffins, etc, so we came back and put our name down. Wish we didn’t. The eggs had this very odd after taste. I did t bother complaining at this point. Heard a lot of other guest complaining about the service and being turned away. Front desk staff did or said nothing. Didn’t even ask how my stay was. I come to Jasper very frequently, But I will never stay at this place again

The hotel definitely needs some updates in main areas, elevator and hallways. We went to use the pool in the morning but was told it would t open until 8:30, when it should have been open at 8:00. Then we decided to go for breakfast after a shower and were turned away because they were short staffed. The restaurant wasn’t even half full and they had a buffet going. We were told we could go to the Lobstick for breakfast. We walked next door but there was no restaurant just a little breakfast bar with muffins, etc, so we came back and put our name down. Wish we didn’t. The eggs had this very odd after taste. I did t bother complaining at this point. Heard a lot of other guest complaining about the service and being turned away. Front desk staff did or said nothing. Didn’t even ask how my stay was. I come to Jasper very frequently, But I will never stay at this place again

Hotel was accommodating. Rooms are spacious. All amenities provided. Excellent customer service.

Hotel was accommodating. Rooms are spacious. All amenities provided. Excellent customer service.

Expensive for how outdated the rooms were. Hotel was fairly clean, however.

Expensive for how outdated the rooms were. Hotel was fairly clean, however.

Everything was great except we had to park our pickup away from the property because there wasn’t enough parking on site and the vending machine was out of water.

Everything was great except we had to park our pickup away from the property because there wasn’t enough parking on site and the vending machine was out of water.

helpful staff

helpful staff

Room layout was nice, tub worked great but you expect things to work well for the price we paid. The TV wasn’t working and it took two calls get to get it fixed, the Internet went down on the third day, and the ac couldn’t keep the room cool enough during the warm snap.

Room layout was nice, tub worked great but you expect things to work well for the price we paid. The TV wasn’t working and it took two calls get to get it fixed, the Internet went down on the third day, and the ac couldn’t keep the room cool enough during the warm snap.

Good

Good

Not good..the property looks old, not maintained well. Not worth 450 cad/night

Not good..the property looks old, not maintained well. Not worth 450 cad/night

Nice place. A bit dated, but clean and nice.

Nice place. A bit dated, but clean and nice.

Stay was good.. liked everything

Nice place, good breakfast buffet.