I stayed in Britannia hotel many times, location is good and very good value of money.

I stayed in Britannia hotel many times, location is good and very good value of money.

On booking page says WiFi in room and they decided to put it in the small print that it is £7 per a day for WiFi. The mattress had a large rip in it. There was still animal hair on the floor. The staff were not polite at all when I checked in. This is the worst hotel I have stayed at and I have stayed at over 50 hotels this year between Spain, France and the uk. I would not recommend this hotel and I was looking at booking a few extra nights but with no free WiFi and rude staff we have booked a different hotel.

On booking page says WiFi in room and they decided to put it in the small print that it is £7 per a day for WiFi. The mattress had a large rip in it. There was still animal hair on the floor. The staff were not polite at all when I checked in. This is the worst hotel I have stayed at and I have stayed at over 50 hotels this year between Spain, France and the uk. I would not recommend this hotel and I was looking at booking a few extra nights but with no free WiFi and rude staff we have booked a different hotel.

Very reasonably priced for a city hotel. Very convenient for the coach station. I would definitely book this hotel again. The room was much better than I expected and was very clean. The only fault I had was there was no socket at the side of the bed to charge a phone.

Very reasonably priced for a city hotel. Very convenient for the coach station. I would definitely book this hotel again. The room was much better than I expected and was very clean. The only fault I had was there was no socket at the side of the bed to charge a phone.

There’s no sockets near the bed in this hotel which is frustrating when you want to plug in and use your phone at the end of the day. They have USB ports but that’s a few times I’ve stayed and none of them work. No shower Gel in the shower gel holder and the hotel could be doing with a lick of paint. That being said; the hotel staff were friendly and allowed me early check in without charging me which was a nice touch. The cleaners only come round during your stay if you request them.

There’s no sockets near the bed in this hotel which is frustrating when you want to plug in and use your phone at the end of the day. They have USB ports but that’s a few times I’ve stayed and none of them work. No shower Gel in the shower gel holder and the hotel could be doing with a lick of paint. That being said; the hotel staff were friendly and allowed me early check in without charging me which was a nice touch. The cleaners only come round during your stay if you request them.

In a poor condition, run down. Shame cos I like the old buildings. As soon as walk in signs saying bad language and behaviour will not be tolerated! Had to show photo id of both of us staying. Not good first impressions. In ladies toilet a wet / used sanitary pad left on top of the bin. Only good thing was convenient location. Staff not overly friendly at reception. Initial girl nice showing us map to the car park and putting luggage in storage but then later a man looked as if not as sure what doing which is fine but just not friendly with situation getting luggage and not explaining where our room was. It’s simple manners.

In a poor condition, run down. Shame cos I like the old buildings. As soon as walk in signs saying bad language and behaviour will not be tolerated! Had to show photo id of both of us staying. Not good first impressions. In ladies toilet a wet / used sanitary pad left on top of the bin. Only good thing was convenient location. Staff not overly friendly at reception. Initial girl nice showing us map to the car park and putting luggage in storage but then later a man looked as if not as sure what doing which is fine but just not friendly with situation getting luggage and not explaining where our room was. It’s simple manners.

The location is good, right in the city centre. The reception area is ok. However, the rest of the hotel needs an upgrade. The room itself and definitely the bathroom needed upgrading. The room seemed clean enough but when I hung something in the wardrobe it got dusty.

The location is good, right in the city centre. The reception area is ok. However, the rest of the hotel needs an upgrade. The room itself and definitely the bathroom needed upgrading. The room seemed clean enough but when I hung something in the wardrobe it got dusty.

satisfactory

satisfactory

This was a very poor experience, the room was classes as an executive double. Worn out, tired, poor quality. Not an experience I want to repeat.

This was a very poor experience, the room was classes as an executive double. Worn out, tired, poor quality. Not an experience I want to repeat.

The picture of the hotel on Hotels.com is misleading. I walked down from the station and the only highlight of the walk was the alleyway between the cathedral and the Hotel. The Hotel reminded me of ones built in the 60s in the former Soviet union. All concrete like a wedding cake. I was met with surly staff on arrival and a big notice stating that ID was required, which was not mentioned on the Hotels.com website. The rooms were outdated and sparse. One of the good points in the room was that the bed was extremely comfortable, unlike the IHG in Jesmond which was diabolical.

Staff friendly and happy to please. Breakfast was excellent - hot, lots of variety, plentiful too. However one of the worst nights sleep I have had for a long time. ! The bed was extremely hard and as I have arthritis and fibromyalgia, it has brought on a bad flare up. I am in a lot of pain as a result. Even my husband had a bad night for the same reason ! As a result we wil it stay at this hotel again.

The picture of the hotel on Hotels.com is misleading. I walked down from the station and the only highlight of the walk was the alleyway between the cathedral and the Hotel. The Hotel reminded me of ones built in the 60s in the former Soviet union. All concrete like a wedding cake. I was met with surly staff on arrival and a big notice stating that ID was required, which was not mentioned on the Hotels.com website. The rooms were outdated and sparse. One of the good points in the room was that the bed was extremely comfortable, unlike the IHG in Jesmond which was diabolical.

Staff friendly and happy to please. Breakfast was excellent - hot, lots of variety, plentiful too. However one of the worst nights sleep I have had for a long time. ! The bed was extremely hard and as I have arthritis and fibromyalgia, it has brought on a bad flare up. I am in a lot of pain as a result. Even my husband had a bad night for the same reason ! As a result we wil it stay at this hotel again.

Checking in was slow, with computer frozen during the process and staff working under demanding pressure with lots to check in. Other customers returning to reception with keys not working and another not able to get into their room due to an error that the check in staff made the day before. Check in processes and the hotel seems dated, causing longer than required waits for the customer. It was one member of staff checking lots of guest in then eventually the manager helped out.

Checking in was slow, with computer frozen during the process and staff working under demanding pressure with lots to check in. Other customers returning to reception with keys not working and another not able to get into their room due to an error that the check in staff made the day before. Check in processes and the hotel seems dated, causing longer than required waits for the customer. It was one member of staff checking lots of guest in then eventually the manager helped out.

Staff are always very welcoming as im a regular guest at this hotel.

Staff are always very welcoming as im a regular guest at this hotel.

Simply fabulous

Great

Great

Nice location.

Not exactly the prettiest hotel but its functional & clean & the proximity to the Cathedral where I was performing made it ideal. I was able to book an accessible room on the morning of arrival & this was HUGE and had TWO bathrooms! Staff were very friendly.

Nice location.

Not exactly the prettiest hotel but its functional & clean & the proximity to the Cathedral where I was performing made it ideal. I was able to book an accessible room on the morning of arrival & this was HUGE and had TWO bathrooms! Staff were very friendly.

On the website there is no family room but when you have clearly booked double room and you ask for the same they say they will if they can give the same because coach have been booked and hence cannot be given to anyone else. if the room doesn't exist on the website then why would they allow to book it. Wifi which is the basic requirement in today's world they charge exhorbant rates and that too like per device, imagine your family having 5 devices they would charge per device 7 pound that would be equivalent of booking the room. some staff friendly, some of them are not. you can clearly see when they don't have answers and try to fool you. Close to city centre and bus station that is the only added advantage.