Falsely advertise and on arrival over hearing the front desk say that some rooms don’t have ac or the ac unit doesn’t work wasn’t great.

Falsely advertise and on arrival over hearing the front desk say that some rooms don’t have ac or the ac unit doesn’t work wasn’t great.

Welcomed with a friendly staff. Room was quiet and peaceful. Clean with lots of tv channels

The bed was comfortable, and that's about all I can say about the property. It was poorly maintained and hasn't seen an upgrade in many years.

The bed was comfortable, and that's about all I can say about the property. It was poorly maintained and hasn't seen an upgrade in many years.

Booked to spend the night after a concert at the Fox Theater. Great location and cool vibes at the hotel.

Booked to spend the night after a concert at the Fox Theater. Great location and cool vibes at the hotel.

No AC in the room

No AC in the room

The person a young man was very nice and friendly. He answered my questions with knowledge told me every thing where at , even came upstairs to my room to reset tv

The person a young man was very nice and friendly. He answered my questions with knowledge told me every thing where at , even came upstairs to my room to reset tv

All I can say is that hotel was disgusting, run down, smelly, and not a safe place. From the ripped up carpet, stained walls counters and ceilings, random people in the hallways trying to lure you into their rooms, and smell of dog piss this stay was honestly the worst Ive ever done.

All I can say is that hotel was disgusting, run down, smelly, and not a safe place. From the ripped up carpet, stained walls counters and ceilings, random people in the hallways trying to lure you into their rooms, and smell of dog piss this stay was honestly the worst Ive ever done.

I was greeted very politely and welcomed with care.

I was greeted very politely and welcomed with care.

Roach infestation, prostitution all over the place

Roach infestation, prostitution all over the place

The hotel is very outdated. The hallway carpet was soiled. The linen on one of the beds was soiled. The sink was rusted. Breakfast was terrible!

The hotel is very outdated. The hallway carpet was soiled. The linen on one of the beds was soiled. The sink was rusted. Breakfast was terrible!

Hotel was dirty and run down. Wouldn't stay again even if it was free

Hotel was dirty and run down. Wouldn't stay again even if it was free

Front desk great service. Location is good.

Front desk great service. Location is good.

The customer service team was excellent but the hotel in general as a atmosphere needed a facelift there was mold on the ceiling &no comforter on beds I won’t stay there again but it was close to entertainment and restaurants that were outstanding

The customer service team was excellent but the hotel in general as a atmosphere needed a facelift there was mold on the ceiling &no comforter on beds I won’t stay there again but it was close to entertainment and restaurants that were outstanding

Convenient location from Amtrak and ferry to San Francisco. Comfortable beds. Convenient breakfast offered was a bonus. Thank you.

Double booked my room (or there was someone squatting there, don't know). Receptionist (nice guy) gave me keys and we went to open it but the bolt was locked and there was a guy and I'm assuming his family inside. I asked to cancel. Don't know if it simply was an honest mistake, but nonetheless we left and got another hotel (I'll admit 30 bucks more expensive) that was way better in Alameda (continental breakfast, gym, pool, nice interior). This place has to step up it's game (maybe one day they will).

Front desk crew was ok.

Not bad for the price! We needed to find a place to sleep in a not so bad area. This was it. The building needs some major upgrades but it was fine. The breakfast is just cereal, toast, jelly and coffee.

The manager is horrible. I booked and stayed the first night with my family and pretty after being displaced. We were in the 4th floor. Paid pet deposit and everything. The next morning I was asked if I was going to extend stay and they said okay. Moments later they said they did not allow dogs on the 4th floor, and will die the person who allowed it. I asked if I can do it later since my family members were at work, but he said within 15 mins and I can't take more time. I was injured after the fire too. He said if I could move in I can move out. Very inappropriate. Injured after a traumatic event and to be told that just shows the lack of hospitality. I asked around and the employees said no they don't have a no dog policy on the 4th floor. They placed me on floor 2. There were other dogs there. I was like okay. I turned on the heater and smoke came out. Realizing how it smelt, some one hot boxed in the room for sure. And that the freshness of the room was to hide the smell. I then went to walk my dog and my family was frighten at what they saw. It wasn't appropriate for children. The freshness was gone. People were triggered by the smell of smoke, since we had an apartment fire. They moved us to the 4th floor. After they said they didn't allow dogs. After sending us to an unsafe floor. After being shocked they sent a kid to the second floor.

I liked

It was a good stay.