Check in and out was easy. Visited during Balloon Fiesta and the hotel coordinated snacks and activities for the kids. Everyone on staff that I interacted with was very pleasant and helpful.

Check in and out was easy. Visited during Balloon Fiesta and the hotel coordinated snacks and activities for the kids. Everyone on staff that I interacted with was very pleasant and helpful.

Clean and comfortable

Clean and comfortable

We wanted a comfortable place to stay on our road trip. We booked this hotel for the queen size beds. The beds were comfortable and the pillows were very nice. The carpeting in the room had a bit of an odor which gave the room an odd scent and you could see the dirt in from years of people walking on it. The bathroom was fine, nothing too much to write home about except to point out the baseboards were clean and free of dirt. The TV was easy to see from both beds. Hotel staff were not under friendly but not overly friendly either.

We wanted a comfortable place to stay on our road trip. We booked this hotel for the queen size beds. The beds were comfortable and the pillows were very nice. The carpeting in the room had a bit of an odor which gave the room an odd scent and you could see the dirt in from years of people walking on it. The bathroom was fine, nothing too much to write home about except to point out the baseboards were clean and free of dirt. The TV was easy to see from both beds. Hotel staff were not under friendly but not overly friendly either.

Wife and I had wonderful stay at this hotel. Conveniently located with easy access, we won’t think twice about returning.

Wife and I had wonderful stay at this hotel. Conveniently located with easy access, we won’t think twice about returning.

We paid extra to have a room that was Club level. The milk offered was expired, the water fridge was empty, the coffee maker was not working and needed to be cleaned, the silverware was dirty, the honey bottle for the tea was empty and there was a tray of dirty items that was in the lounge when we checked in and was still there when we checked out the next day. There was literally no benefit to the club level other than a granola bar. Breakfast was not available in the lounge on Saturdays or Sundays, which our booking said included breakfast. We were told by the front desk we could purchase breakfast for $18.99 each. There was a dirty brown spot on the bathroom floor and splatters on the wall. We often stay at the Sheraton Club level and this was by far the most disappointing experience. The staff was friendly. When I spoke with a staff member regarding the condition of the room and the availability of items in the lounge her response was “Oh, I don’t know”.

We paid extra to have a room that was Club level. The milk offered was expired, the water fridge was empty, the coffee maker was not working and needed to be cleaned, the silverware was dirty, the honey bottle for the tea was empty and there was a tray of dirty items that was in the lounge when we checked in and was still there when we checked out the next day. There was literally no benefit to the club level other than a granola bar. Breakfast was not available in the lounge on Saturdays or Sundays, which our booking said included breakfast. We were told by the front desk we could purchase breakfast for $18.99 each. There was a dirty brown spot on the bathroom floor and splatters on the wall. We often stay at the Sheraton Club level and this was by far the most disappointing experience. The staff was friendly. When I spoke with a staff member regarding the condition of the room and the availability of items in the lounge her response was “Oh, I don’t know”.

Room was clean except for the bathroom towel hanger. It was disgusting.

Is otay

The tub was dirty, food was still in the refrigerator. Front desk didn't know how to use a gift card.

The tub was dirty, food was still in the refrigerator. Front desk didn't know how to use a gift card.

The rooms were clean, the staff was friendly, felt secure in the building, I would stay there again

The rooms were clean, the staff was friendly, felt secure in the building, I would stay there again

I would stay there again.

Good location in uptown.

Toilet mold, poor water pressure, loose toilet seat, didn’t get cool in room. A/C ran constantly

Customer y could improve a bit to match wonderful experience at this hotel

Customer y could improve a bit to match wonderful experience at this hotel

good room was quiet easy check in

good room was quiet easy check in

I was bitten at least 20 times from bed bugs. My body looks terrible. The woman who checked us in had an attitude because we wanted to change the credit card to pay. So sad.

I was bitten at least 20 times from bed bugs. My body looks terrible. The woman who checked us in had an attitude because we wanted to change the credit card to pay. So sad.

Friendly staff and easy parking

Friendly staff and easy parking

Went to a reunion. Food was excellent and service was outstanding! Room was great.

Really nice gym/workout room and pool.

Really nice gym/workout room and pool.

Went to a reunion. Food was excellent and service was outstanding! Room was great.

Fair