The staff was very courteous and friendly but the room was musty, key cards didn't work and had to go to the front desk daily to get them fixed. The hallways were EXTREMELY HOT and there was a constant horrible smell that they tried to cover with cheap air freshener.

Business visit. Pleased with location/ surrounding dining options.

Business visit. Pleased with location/ surrounding dining options.

The staff attitude was mixed. Upon arrival, Brittany asked me tersley, "How can I help you?", an odd question given I had luggage in tow and was obviously a guest. I expected a more polite question, such as, "welcome to Marriott, how can I help you," with a smile. Her next question was an accusatory, "Why are you here?" My initial silent response was "none of your business," but I held my tongue and replied "business." (I won't disclose my true purpose.) In short, she was rude and inhospitable, something that shocked me, especially given I expected more from a Louisville and Marriott representative. As far as accommodations, room service extends to cleaning and towel changing only. You are on your own for bed making. Compared to Holiday Inn Express, this hotel is a far second insofar as the rooms (they are dated) and I do not recommend it if you are traveling. I will never stay there again. On the plus side, the area is nice and there are many other hotels nearby, including Holiday Inn Express, which I recommend.

The staff attitude was mixed. Upon arrival, Brittany asked me tersley, "How can I help you?", an odd question given I had luggage in tow and was obviously a guest. I expected a more polite question, such as, "welcome to Marriott, how can I help you," with a smile. Her next question was an accusatory, "Why are you here?" My initial silent response was "none of your business," but I held my tongue and replied "business." (I won't disclose my true purpose.) In short, she was rude and inhospitable, something that shocked me, especially given I expected more from a Louisville and Marriott representative. As far as accommodations, room service extends to cleaning and towel changing only. You are on your own for bed making. Compared to Holiday Inn Express, this hotel is a far second insofar as the rooms (they are dated) and I do not recommend it if you are traveling. I will never stay there again. On the plus side, the area is nice and there are many other hotels nearby, including Holiday Inn Express, which I recommend.

Had trouble due to Crowdstrike issues

Had trouble due to Crowdstrike issues

Despite that it is an old property, it was updated pretty well. Nice staff, too. Downside: very noisy street which is not under their control, but had to sleep with ear plugs. The water temp is just above lukewarm for showers.

Despite that it is an old property, it was updated pretty well. Nice staff, too. Downside: very noisy street which is not under their control, but had to sleep with ear plugs. The water temp is just above lukewarm for showers.

When I got there they said it was a $250, that had never been the case there. Said I would get a complete refund and have not

When I got there they said it was a $250, that had never been the case there. Said I would get a complete refund and have not

Didn’t venture into any more of the hotel than the front desk to check in and a side door to get to our room that was only the second from the door, but most importantly the room was clean and seemed to be well maintained. Front desk staff was polite and quick. Exterior was being repainted and I couldn’t even tell that repainting was needed. Maybe that’s an indication of their general maintenance.

Didn’t venture into any more of the hotel than the front desk to check in and a side door to get to our room that was only the second from the door, but most importantly the room was clean and seemed to be well maintained. Front desk staff was polite and quick. Exterior was being repainted and I couldn’t even tell that repainting was needed. Maybe that’s an indication of their general maintenance.

Woke up to an ant infestation in my room! I had to check out 4 hours earlier than planned. When I told the front desk clerk she was very passive and said “Sorry for your inconvenience.” It was much more than an emergency unconvenience!

Woke up to an ant infestation in my room! I had to check out 4 hours earlier than planned. When I told the front desk clerk she was very passive and said “Sorry for your inconvenience.” It was much more than an emergency unconvenience!

The room was clean. The bed was too soft for my taste.

The room was clean. The bed was too soft for my taste.

everything was perfect except the next morning was super noisy. Lots of loud talking and doors slamming …ended up getting up and headed home way earlier than we wanted.

Very nice lobby & easy check in (thanks Matt). The room was clean & spacious with lots of amenities. Will definitely stay here again!

everything was perfect except the next morning was super noisy. Lots of loud talking and doors slamming …ended up getting up and headed home way earlier than we wanted.

Very nice lobby & easy check in (thanks Matt). The room was clean & spacious with lots of amenities. Will definitely stay here again!

Great service and attentive front desk staff on Friday, 24 May.

Great service and attentive front desk staff on Friday, 24 May.

Very noisy all night. Pool was not open. Limited dining.

Very noisy all night. Pool was not open. Limited dining.

Nice stay.

Nice stay.

Carpet needed a refresh. Bathroom was really dated. Room had a musty smell

Carpet needed a refresh. Bathroom was really dated. Room had a musty smell

Staff was helpfull, professional and friendly. Convenient location, close to freeways and eateries. Only down side: alot of road noise. Bring earplugs.

Staff was helpfull, professional and friendly. Convenient location, close to freeways and eateries. Only down side: alot of road noise. Bring earplugs.

Expedia listed it with breakfast included but they did not provide breakfast. Upon inquiry, staff said that everyone who books through expedia app has the same issue.