The stay was less than to be desired. To start, we were not greeted. Check-in process was easy. Although the hotel listing states there is elevator access, there was not which could impact those needing that access. The hotel in general smelled moldy and old - carpets throughout were stained and unraveling. Now onto the room...the bed was fine, storage was fine, and there is a microwave and refrigerator. However, cleanliness and maintenance are lacking tremendously. The heater did not work (attempted to use but started smoking and triggered fire alarms), the shower had a sizeable hole that was covered up by tape, the light fixture above the shower was not wet-rated so was dripping rust water all over us and the worst part...the towels had blood and stains throughout so who knows if these were cleaned or reused. Breakfast, I would skip and not even look at it - the meat that was not cooked all the way and the lack of cleanliness bleeds over to here (bad joke). Typically, I generally have an okay to good experience at hotels and have some understanding; however, some of these things I have to point out so other guests are aware. Maybe they will turn a corner but from the lack of customer service and the lack of pride in their everyday, I have my doubts.

The stay was less than to be desired. To start, we were not greeted. Check-in process was easy. Although the hotel listing states there is elevator access, there was not which could impact those needing that access. The hotel in general smelled moldy and old - carpets throughout were stained and unraveling. Now onto the room...the bed was fine, storage was fine, and there is a microwave and refrigerator. However, cleanliness and maintenance are lacking tremendously. The heater did not work (attempted to use but started smoking and triggered fire alarms), the shower had a sizeable hole that was covered up by tape, the light fixture above the shower was not wet-rated so was dripping rust water all over us and the worst part...the towels had blood and stains throughout so who knows if these were cleaned or reused. Breakfast, I would skip and not even look at it - the meat that was not cooked all the way and the lack of cleanliness bleeds over to here (bad joke). Typically, I generally have an okay to good experience at hotels and have some understanding; however, some of these things I have to point out so other guests are aware. Maybe they will turn a corner but from the lack of customer service and the lack of pride in their everyday, I have my doubts.

Large room, actually had 1 1/2 baths. Comfortable and affordable. Will repeat

Large room, actually had 1 1/2 baths. Comfortable and affordable. Will repeat

Very good breakfast and clean nice suite. We were there for Hospital appointments and the hotel is only a few minutes away from Carilion Roanoke Memorial Hospital

Very good breakfast and clean nice suite. We were there for Hospital appointments and the hotel is only a few minutes away from Carilion Roanoke Memorial Hospital

The property was fine for a single night stay, but could use improvement. The staff was excellent but the common areas and hallways has water damaged ceilings at various points. The room was mostly nice, but had small issues like stains on the sheets and a plastic bag covering one of the recessed lights. Additional, he breakfast was leaking and many items tasted off andy wife and I felt ill in the afternoon from the food. Another guest commented that there were ants coming out of the coffee machine. With some improvements this property could be a 5 star experience, but as it currently is 3 stars is generous.

The property was fine for a single night stay, but could use improvement. The staff was excellent but the common areas and hallways has water damaged ceilings at various points. The room was mostly nice, but had small issues like stains on the sheets and a plastic bag covering one of the recessed lights. Additional, he breakfast was leaking and many items tasted off andy wife and I felt ill in the afternoon from the food. Another guest commented that there were ants coming out of the coffee machine. With some improvements this property could be a 5 star experience, but as it currently is 3 stars is generous.