1. We were not told that the room W220 was managed by an offsite management company (Vacasa). When trying to check in, we had to drive to the Vacasa office. We needed to return our key and parking permit to the same offsite location. Sophie at the front desk seemed absolutely determined not to be helpful. Expedia should have told us that our room was being managed offsite. 2. Security: key card entry to the building, the gym and the swimming pool did not work. Doors and gates simply opened with a small push. Dangerous for the swimming pool, as many small childeren are guessts at the lodge. 3. No bedroom: we booked a one bedroom, not an extremely uncomfortable wall bed in the living room! 4. No Airconditioning: room got hot during the day. Windows didn't work – wouldn't stay up. Opening the sliding door and windows produced siignificant street noise.. 5. Not treated like other guests: We didn't feel welcome. On-site check-in and check-out, pool towels, room cleaning (without 24 hours advanced notice) were not available.. 6. We complained to the front desk that light.bulbs were missing from both floor stand lights and we were told that we needed to contact the offsite management company – they wouldn't give us two lightbulbs. 7. Workout facility was minimal and the pulley machine had three of six pulleys missing. 8. We want our money back.

Ok

Ok

Lovely little condo - perfect for a weekend getaway. In a great location right on Main Street.

Lovely little condo - perfect for a weekend getaway. In a great location right on Main Street.

The property was very clean, nice locations to shopping and dining. We only had 1 issue with the hide a bed, springs were missing so when you laid on the mattress it would sink down. We had to take mattress off the and place on the floor.

The property was very clean, nice locations to shopping and dining. We only had 1 issue with the hide a bed, springs were missing so when you laid on the mattress it would sink down. We had to take mattress off the and place on the floor.

The River Mountain Lodge is a beautiful property but beware when booking through Expedia. I booked a room over the weekend of July 11-14 through Expedia and when I went to check in, there was no record of my reservation. The lady at the front desk assisting me finally figured out that my reservation was being held under Vacasa?!?! I thought I booked through Expedia which I have done many times over the years and once I figured out who to call and where to go get my room key and parking pass , which were offsite from the property, I made the journey to pick these up from Vacasa’s office. At this point I figured out they stuck me into a vacation rental which is not affiliated with the hotel so the amenities were not included either. Thanks Expedia . Once I opened the door to the room W220, I was greeted with the ugliest green carpet, walls that were dirty and laden with handprints, food and whatever else was smeared/stuck on them. I couldn’t find the bedroom but soon figured out there wasn’t one because of the Murphy bed on the wall. While figuring out which was going to be more comfortable for my wife and I to sleep on, the Murphy be dor the sofa pullout, I noticed there was no air conditioning but 15-20 dead millers/moths in the heat registers mounted on the wall. The screen for the patio door was leaning against the wall. This place is a total dump. Do not book with Expedia or Vacasa. What a joke this vacation was. Thanks Expedia

The River Mountain Lodge is a beautiful property but beware when booking through Expedia. I booked a room over the weekend of July 11-14 through Expedia and when I went to check in, there was no record of my reservation. The lady at the front desk assisting me finally figured out that my reservation was being held under Vacasa?!?! I thought I booked through Expedia which I have done many times over the years and once I figured out who to call and where to go get my room key and parking pass , which were offsite from the property, I made the journey to pick these up from Vacasa’s office. At this point I figured out they stuck me into a vacation rental which is not affiliated with the hotel so the amenities were not included either. Thanks Expedia . Once I opened the door to the room W220, I was greeted with the ugliest green carpet, walls that were dirty and laden with handprints, food and whatever else was smeared/stuck on them. I couldn’t find the bedroom but soon figured out there wasn’t one because of the Murphy bed on the wall. While figuring out which was going to be more comfortable for my wife and I to sleep on, the Murphy be dor the sofa pullout, I noticed there was no air conditioning but 15-20 dead millers/moths in the heat registers mounted on the wall. The screen for the patio door was leaning against the wall. This place is a total dump. Do not book with Expedia or Vacasa. What a joke this vacation was. Thanks Expedia

Probably the worst experience I’ve ever had staying at this property. First, the check-location is OFF-SITE from the actual property. Makes a ton of sense. Nothing like unloading your luggage from the Uber only to find out you need to go another mile down the road to collect your room key. The photos listed on Hotels.com look NOTHING like the actual bedrooms. What you get is a crummy bedroom that hasn’t been changed or cleaned since the 1970’s. I feel like I got completely scammed. Additionally, the property manager never bothered to respond to any of my requests during my stay. The is NO AIR CONDITIONING at this property. I specifically filtered search results for properties that had A/C, and it’s clearly listed on their hotels.com posting. (See photos attached showing NO air conditioning) There was no hot water, the washing machine did not work, and the screen door on the patio was broken and leaning against the balcony fence. 2 of the 3 lamps provided did not have light bulbs. Half the outlets did not work. Condo was filthy. Marks all over the walls, the furniture, and left over food stains on the dishes. Want to enjoy TV? Have fun using the 6 remotes to access your 1990s DVD player on a 16 inch screen. I fully expect to be reimbursed for this, and will not stop until this listing is removed from Hotels.com - to anyone reading this, move on, find an established reputable company for you and your family.

Probably the worst experience I’ve ever had staying at this property. First, the check-location is OFF-SITE from the actual property. Makes a ton of sense. Nothing like unloading your luggage from the Uber only to find out you need to go another mile down the road to collect your room key. The photos listed on Hotels.com look NOTHING like the actual bedrooms. What you get is a crummy bedroom that hasn’t been changed or cleaned since the 1970’s. I feel like I got completely scammed. Additionally, the property manager never bothered to respond to any of my requests during my stay. The is NO AIR CONDITIONING at this property. I specifically filtered search results for properties that had A/C, and it’s clearly listed on their hotels.com posting. (See photos attached showing NO air conditioning) There was no hot water, the washing machine did not work, and the screen door on the patio was broken and leaning against the balcony fence. 2 of the 3 lamps provided did not have light bulbs. Half the outlets did not work. Condo was filthy. Marks all over the walls, the furniture, and left over food stains on the dishes. Want to enjoy TV? Have fun using the 6 remotes to access your 1990s DVD player on a 16 inch screen. I fully expect to be reimbursed for this, and will not stop until this listing is removed from Hotels.com - to anyone reading this, move on, find an established reputable company for you and your family.

Not what I rented…did NOT match the photos at all aside from the floor plan. I requested the room I rented and was refused. Flooring was all old carpet aside from toilet area and kitchen sink area. Patio was open railing not solid as shown, very dated with several repairs needed (toilet was clogged upon arrival and kitchen fixture handle was barely hanging on), mattress was cheap and hard with old cardboard underneath, bedding felt old, fan supplied was falling apart/safety hazard. It was VERY noisy from above. It was in a good location and we did feel safe. Rented 4 nights but only 1 coffee packet and not enough filters. I received paperwork and a email requiring me to empty all trashes, strip the bed and run and unload the dishwasher before leaving.

Not what I rented…did NOT match the photos at all aside from the floor plan. I requested the room I rented and was refused. Flooring was all old carpet aside from toilet area and kitchen sink area. Patio was open railing not solid as shown, very dated with several repairs needed (toilet was clogged upon arrival and kitchen fixture handle was barely hanging on), mattress was cheap and hard with old cardboard underneath, bedding felt old, fan supplied was falling apart/safety hazard. It was VERY noisy from above. It was in a good location and we did feel safe. Rented 4 nights but only 1 coffee packet and not enough filters. I received paperwork and a email requiring me to empty all trashes, strip the bed and run and unload the dishwasher before leaving.

We had two rooms and we’re not told by hotels.com that these rooms were through a management company. Had to go off sight for a key. Both rooms were dirty with broken doorwall and lamp. Toilet didn’t flush. We were on the main rd with excessive traffic and the hotel sign lit up in our window. Literally no sleep. No room service for clean towels. Disappointing as we were in for my sons wedding.

We had two rooms and we’re not told by hotels.com that these rooms were through a management company. Had to go off sight for a key. Both rooms were dirty with broken doorwall and lamp. Toilet didn’t flush. We were on the main rd with excessive traffic and the hotel sign lit up in our window. Literally no sleep. No room service for clean towels. Disappointing as we were in for my sons wedding.

Great space Need extra fans, maybe ceiling fans Great location in Breck, great location! Good parking

Great space Need extra fans, maybe ceiling fans Great location in Breck, great location! Good parking

This place is very convenient and enough beds for 7 people in one room

This place is very convenient and enough beds for 7 people in one room

The condo is really nice and conveniently located in the town. The check-in procedure was not clearly stated in the listing or instructions. It took some time for us to determine how to check in and would have been bad for us to arrive late.

The condo is really nice and conveniently located in the town. The check-in procedure was not clearly stated in the listing or instructions. It took some time for us to determine how to check in and would have been bad for us to arrive late.

Checking processes is stupid, we had to walk 15 mins to another hotel to get the keys and back another 15 after skiing. Room had temperature settings fixed to very hot, we slept witht the window open the entire night, bed was mediocre for the price we paid. Hot tub was closed and had to take a hot bath in my bathtub. No breakfast, i would recommend find a days inn or something and save some money

Checking processes is stupid, we had to walk 15 mins to another hotel to get the keys and back another 15 after skiing. Room had temperature settings fixed to very hot, we slept witht the window open the entire night, bed was mediocre for the price we paid. Hot tub was closed and had to take a hot bath in my bathtub. No breakfast, i would recommend find a days inn or something and save some money

This unit (W330) was listed as a full kitchen with a king bed. Instead it had a dorm size refrigerator that froze all our food. It had a toaster that you needed to place by the bathroom sink which had the only reachable outlet. It had poor lighting with one bedside lamp that had no outlet accessible. The check in process with Wyndham was odd with the offic inside the ski shop. Would never go back.p to this property.

This unit (W330) was listed as a full kitchen with a king bed. Instead it had a dorm size refrigerator that froze all our food. It had a toaster that you needed to place by the bathroom sink which had the only reachable outlet. It had poor lighting with one bedside lamp that had no outlet accessible. The check in process with Wyndham was odd with the offic inside the ski shop. Would never go back.p to this property.

Very convenient for skiing. Checkin was a bit confusing as two desks that didn’t work with each other. Nice new restaurant on bottom floor

Very convenient for skiing. Checkin was a bit confusing as two desks that didn’t work with each other. Nice new restaurant on bottom floor

Loren give us the worst customer service! She is a liar and not nice at all. She was the baddest person in all town!!!! Other than her, everything was fine same with the rest of the people in the hotel that was really friendly and helpful!! But Loren its not supposed to work with people at all !!!!

Loren give us the worst customer service! She is a liar and not nice at all. She was the baddest person in all town!!!! Other than her, everything was fine same with the rest of the people in the hotel that was really friendly and helpful!! But Loren its not supposed to work with people at all !!!!

The hot tub and pool were nice, and the location was excellent. I was disappointed in the cleanliness of the place, as the surfaces had not been cleaned. The shower in the upstairs bathroom did not work properly. Also, when the neighbors were super noisy at 1am and I called reception, they transferred me to another “reception” who said they couldn’t do anything, so I had to confront them myself.

It's near to the main st, the place was good and the view was fantastic

We liked that it was right at the bottom of 4 O'clock run, so basically a ski-in accommodation. We also like the bus stop right in front of the building. The underground parking was warm and safe. We had a mild frustration regarding the mandatory ski check-in, which stemmed from the staff's lackadaisic attitude toward retrieving your skis and getting you out the door. We missed a bus on one occasion due to "be with you in a minute" while the staff conversed behind the counter and in the office.