The hotel is very well located, comfortable and clean. Staff are friendly and helpful. The rooms are renovated with wooden floor, but corridors still with old carpets as MERCURE brand that gives the impression of old and not clean, despite of a huge crew cleaning and sanitizing all time against COVID.

The hotel is very well located, comfortable and clean. Staff are friendly and helpful. The rooms are renovated with wooden floor, but corridors still with old carpets as MERCURE brand that gives the impression of old and not clean, despite of a huge crew cleaning and sanitizing all time against COVID.

The rooms and amenities are great; the staff are congenial and incredibly helpful. (They even cheerfully endured our tortured attempts at French.) It's a wonderful location near the river and the Place de l'Europe, as well as a minute's walk from two key tram lines. The hotel breakfast makes for a terrific start to a day of exploring this marvelous city.

The rooms and amenities are great; the staff are congenial and incredibly helpful. (They even cheerfully endured our tortured attempts at French.) It's a wonderful location near the river and the Place de l'Europe, as well as a minute's walk from two key tram lines. The hotel breakfast makes for a terrific start to a day of exploring this marvelous city.

Ok

Ok

Service restaurant catastrophique.

Service restaurant catastrophique.

Just a great place to stay. Check in was aweso.e and food was good as well

Just a great place to stay. Check in was aweso.e and food was good as well

Good hotel - pleasant staff. Coffee/tea facilities in room were poor - pathetic little plastic cups - give me a mug!!!

Good hotel - pleasant staff. Coffee/tea facilities in room were poor - pathetic little plastic cups - give me a mug!!!

The staff was very helpful and patient in assisting us with directions and information.

The staff was very helpful and patient in assisting us with directions and information.

Updated rooms. Clean. Great breakfast. Nice area. No safe in the room. Has private parking for a fee.

Updated rooms. Clean. Great breakfast. Nice area. No safe in the room. Has private parking for a fee.

This was an excellent stay - all staff very welcoming and helpful - fantastic to have premier suite for family - we will certainly be staying again next year - this time for longer.So convenient - tram and the magnificent swimming pool - opposite. Recommend highly!

This was an excellent stay - all staff very welcoming and helpful - fantastic to have premier suite for family - we will certainly be staying again next year - this time for longer.So convenient - tram and the magnificent swimming pool - opposite. Recommend highly!

We were greeted by at least 3 very attentive staff members who spoke both English and Spanish which more helpful in my case. The recommendation for dinner was excellent and also local vinyards in and around the area. The room was a large size compared to other hotels I've rented in France and the bed was SUPER comfortable. They also offered paid, but convenient parking. Now for the not so good. The pictures show that the room was not carpeted, but it was. That was a big deal for me because of allergies. I rated it mediocre for cleanliness only because the smell in the hallway is overwhelming of chemicals masking something else. The room also had a musky smell and carpet. The breakfast contained expired food, such as the ham being inedible. The rest of the items like the croissants and breads were nice. Overall Mercure was fine for a one night stay.

We were greeted by at least 3 very attentive staff members who spoke both English and Spanish which more helpful in my case. The recommendation for dinner was excellent and also local vinyards in and around the area. The room was a large size compared to other hotels I've rented in France and the bed was SUPER comfortable. They also offered paid, but convenient parking. Now for the not so good. The pictures show that the room was not carpeted, but it was. That was a big deal for me because of allergies. I rated it mediocre for cleanliness only because the smell in the hallway is overwhelming of chemicals masking something else. The room also had a musky smell and carpet. The breakfast contained expired food, such as the ham being inedible. The rest of the items like the croissants and breads were nice. Overall Mercure was fine for a one night stay.

We only stayed a short time. Room was comfortable, the breakfast was just right - there was a strange odor in the hallways, not sure if it was the cleaning product or something, but it didn't get into the rooms. It may have been temporary. Overall, a good place to stop in.

We only stayed a short time. Room was comfortable, the breakfast was just right - there was a strange odor in the hallways, not sure if it was the cleaning product or something, but it didn't get into the rooms. It may have been temporary. Overall, a good place to stop in.

This is a business oriented hotel, but even so, it is right on the tram line into the city centre. Very convenient for getting around. Unfortunately the dining room was not open on the weekend so we cannot comment on the food. The Place d'Europe is close by and has some good restaurants. The room was very comfortable, the WiFi excellent, the staff very friendly and helpful. I highly recommend this hotel.

This is a business oriented hotel, but even so, it is right on the tram line into the city centre. Very convenient for getting around. Unfortunately the dining room was not open on the weekend so we cannot comment on the food. The Place d'Europe is close by and has some good restaurants. The room was very comfortable, the WiFi excellent, the staff very friendly and helpful. I highly recommend this hotel.

Excellent location for walking into centre or to the river where there were several bars and eateries. Hotel was easy to find with underground parking . Room clean and spacious. Stayed one night only and didn’t eat at the hotel so can’t comment on the food. Young man on reception very friendly and helpful.

Excellent location for walking into centre or to the river where there were several bars and eateries. Hotel was easy to find with underground parking . Room clean and spacious. Stayed one night only and didn’t eat at the hotel so can’t comment on the food. Young man on reception very friendly and helpful.

Nice experience, good comfort and breakfast. Must have gluten free food.

Nice experience, good comfort and breakfast. Must have gluten free food.

We use this hotel regularly for shopping and for stopovers to Spain. Often these result in 3 night stays in their wonderful suites. My dog enjoys the stay as well. Breakfast is good and service is second to none.

We use this hotel regularly for shopping and for stopovers to Spain. Often these result in 3 night stays in their wonderful suites. My dog enjoys the stay as well. Breakfast is good and service is second to none.

Hallways smell terribly. Carpets need replacement

When we arrived we were offered an upgraded room and free breakfast because we were over 60. The room was extremely comfortable and clean, the buffet breakfast was excellent and the staff could not have been more helpful and kind. The hotel does need refurbishing but it was extremely convenient for the tramway and the airport shuttle. We are not the type to sit by a hotel pool all day so found it very suitable for our needs. We ate out so can not comment on the restaurant.