Dirty bathroom with hairs on the floor and peeled off ceiling on the shower corner.

Dirty bathroom with hairs on the floor and peeled off ceiling on the shower corner.

My stay at this resort could of been a memorable one, if it wasn't for the critter/rodent problem in one of my rooms #224 from 7/25-7/28. Even though the situation was a difficult one, it could it been handled much more professionally. And with the prices the Courtyard Marriott in Key Largo charges I was SHOCKED at the lack of customer service and professionalism I was given. Grant it I was not a happy person when I had to move part of my family from RM #224 to rm#228 for the remainder of our stay. So now I had 4 adults in a King size bed and luckily I had a sofa bed in that room so we all had a place to rest our heads. But at $308 a night you would of expected a little more empathy for our situation. I will NEVER STAY at another Courtyard Marriott again. I am now staying in Fairfield Marriott in downtown Orlando and this is my 4th stay at this hotel and going forward it will be the ONLY hotel I will be staying at. I don't mind paying the money your facilities ask for, even though it's outrageous the costs, the service at Fairfield Marriott is always top notch. It's crazy as a business traveler you really get to know the ins and outs of the hotel industry. But I feel you only really get to know them once you have a problem and they have to address a situation like mine. I have first hand experience that the COURTYARD MARRIOTT IN KEY LARGO, does NOT know how to handle it and here I am still on vacation having to deal with there unprofessionalism tona customer who paid 2 rooms

My stay at this resort could of been a memorable one, if it wasn't for the critter/rodent problem in one of my rooms #224 from 7/25-7/28. Even though the situation was a difficult one, it could it been handled much more professionally. And with the prices the Courtyard Marriott in Key Largo charges I was SHOCKED at the lack of customer service and professionalism I was given. Grant it I was not a happy person when I had to move part of my family from RM #224 to rm#228 for the remainder of our stay. So now I had 4 adults in a King size bed and luckily I had a sofa bed in that room so we all had a place to rest our heads. But at $308 a night you would of expected a little more empathy for our situation. I will NEVER STAY at another Courtyard Marriott again. I am now staying in Fairfield Marriott in downtown Orlando and this is my 4th stay at this hotel and going forward it will be the ONLY hotel I will be staying at. I don't mind paying the money your facilities ask for, even though it's outrageous the costs, the service at Fairfield Marriott is always top notch. It's crazy as a business traveler you really get to know the ins and outs of the hotel industry. But I feel you only really get to know them once you have a problem and they have to address a situation like mine. I have first hand experience that the COURTYARD MARRIOTT IN KEY LARGO, does NOT know how to handle it and here I am still on vacation having to deal with there unprofessionalism tona customer who paid 2 rooms

Very nice place. Excellent service Very clean

Very nice place. Excellent service Very clean

Everyone was very nice and the property location was amazing!

Everyone was very nice and the property location was amazing!

Needs some updating

Needs some updating

We arrived very late as our flight was delayed (2am) and was told that we were a no show even though I had called the hotel twice to let them know. The room that was given to us wasn’t very clean. I found someone’s hair tie on the floor, carpet was stained, and under toilet seat had a small urine stain I cleaned up myself. I will say that the front desk staff were very nice and accommodating when we requested an extra cot, towels, and blankets.

We arrived very late as our flight was delayed (2am) and was told that we were a no show even though I had called the hotel twice to let them know. The room that was given to us wasn’t very clean. I found someone’s hair tie on the floor, carpet was stained, and under toilet seat had a small urine stain I cleaned up myself. I will say that the front desk staff were very nice and accommodating when we requested an extra cot, towels, and blankets.

Is a great place to stay

Is a great place to stay

Beautiful place

Clean room in and public areas. Property in excellent condition. Beautiful grounds well maintained. Helpful staff.

Clean room in and public areas. Property in excellent condition. Beautiful grounds well maintained. Helpful staff.

It was a bit noisy

It was a bit noisy

Everything was great Service was awesome will be back

Everything was great Service was awesome will be back

Property has 24-hour check-in, which is rare on the islands. Easy, covered parking. Service and staff are exceptional and breakfast was excellent (not included). Centrally located and was a good stop over on our way to Key West.

Property has 24-hour check-in, which is rare on the islands. Easy, covered parking. Service and staff are exceptional and breakfast was excellent (not included). Centrally located and was a good stop over on our way to Key West.

Over all the atmosphere was friendly. Staff was courteous and friendly. We did enjoy the view off the balcony and area. However, the beds were very uncomfortable. Otherwise we would given a higher rating.

Over all the atmosphere was friendly. Staff was courteous and friendly. We did enjoy the view off the balcony and area. However, the beds were very uncomfortable. Otherwise we would given a higher rating.

Great stay

Great stay

nice place

nice place

Very good!

Very good!

Staff at the hotel is great, called for early check in due to arriving early and was accommodated with no hesitation!!