The room and bed were fine. The outer exit doors did not let you back in...keypads were broken. Don't expect HOT water...luke warm at best. The most important...Customer Service and communication skills of front desk staff need A LOT of training or replacement! The first guy, I think his name was Chad!?, had us wait until he finished whatever he was doing on the computer. He was not at all excited at our interruption. He then proceeded to "bribe" us for an extra $50 for the last room on the bottom floor. I can't/won't do stairs. One comment I could have taken it as a joke, but repeated requests...ugh NO! His replacement kept nodding off at the front desk, yawning loudly and rudely, with no apologies to arriving guests. Woke up this morning only to realize there were NO bath towels. Hubby inquired at front desk only to be told we had to wait an hour for housekeeping to arrive. Then, he had to actually enter our room to verify we indeed didn't have towels. Really? We finally got towels, but had to impatiently wait for housekeeping to arrive. Going to breakfast was also an experience! That front desk dude was yelling publicly at arriving housekeeping and other staff...didn't make it private or take them into an office...no, public humiliation and embarrassment must be his management style. Part of his tirade was about the towels not being in the room. He was yelling at young adults trying to make a dime. The young lady wiping off tables looked mortified! Don't!

The room and bed were fine. The outer exit doors did not let you back in...keypads were broken. Don't expect HOT water...luke warm at best. The most important...Customer Service and communication skills of front desk staff need A LOT of training or replacement! The first guy, I think his name was Chad!?, had us wait until he finished whatever he was doing on the computer. He was not at all excited at our interruption. He then proceeded to "bribe" us for an extra $50 for the last room on the bottom floor. I can't/won't do stairs. One comment I could have taken it as a joke, but repeated requests...ugh NO! His replacement kept nodding off at the front desk, yawning loudly and rudely, with no apologies to arriving guests. Woke up this morning only to realize there were NO bath towels. Hubby inquired at front desk only to be told we had to wait an hour for housekeeping to arrive. Then, he had to actually enter our room to verify we indeed didn't have towels. Really? We finally got towels, but had to impatiently wait for housekeeping to arrive. Going to breakfast was also an experience! That front desk dude was yelling publicly at arriving housekeeping and other staff...didn't make it private or take them into an office...no, public humiliation and embarrassment must be his management style. Part of his tirade was about the towels not being in the room. He was yelling at young adults trying to make a dime. The young lady wiping off tables looked mortified! Don't!

Room was dirty, no hot water in shower, tiles in bathroom broke with one missing, stains on the chair and the mattress and pillows were not comfortable. Exercise equipment in rough shape (if working at all) And to top it off… door would not shut with out forcing it to by pushing hard on it. Will not stay here again.

Room was dirty, no hot water in shower, tiles in bathroom broke with one missing, stains on the chair and the mattress and pillows were not comfortable. Exercise equipment in rough shape (if working at all) And to top it off… door would not shut with out forcing it to by pushing hard on it. Will not stay here again.

Nothing is working, Iron, hairdryer... I don't think anyone will come back to this hotel again. It is the management issue.

The manager was amazing and helpful! (Patel?)

Nothing is working, Iron, hairdryer... I don't think anyone will come back to this hotel again. It is the management issue.

The manager was amazing and helpful! (Patel?)

For the price, it’s what you get. This was just a mid way point to our destination so we didn’t want to spend a lot for a room. It was clean, but not like we are use to staying.

For the price, it’s what you get. This was just a mid way point to our destination so we didn’t want to spend a lot for a room. It was clean, but not like we are use to staying.

The place was clean and the staff was very friendly. The room was spacious and clean. The property was easily accessible from the interstate and there was ample parking.

The place was clean and the staff was very friendly. The room was spacious and clean. The property was easily accessible from the interstate and there was ample parking.

Manager and employee who were arguing loudly in breakfast area. Employees hanging around in breakfast buffet area. Can see efforts to update. Paint etc. However, done very sloppy, paint on draperies. Floors dirty. Some form of air freshener used that we did not like and makes you wonder what is being covered up. Just needed a place to sleep, but there are better places nearby.

Manager and employee who were arguing loudly in breakfast area. Employees hanging around in breakfast buffet area. Can see efforts to update. Paint etc. However, done very sloppy, paint on draperies. Floors dirty. Some form of air freshener used that we did not like and makes you wonder what is being covered up. Just needed a place to sleep, but there are better places nearby.

Good place to sleep

Good place to sleep

Bathroom smelled like mold. Frig, microwave did not work. No coffee pit or coffee in room Lamp had knob missing had to plug and unplug. Lighting was terrible, I think they used 20 watt light bulbs. Very dark room.

Bathroom smelled like mold. Frig, microwave did not work. No coffee pit or coffee in room Lamp had knob missing had to plug and unplug. Lighting was terrible, I think they used 20 watt light bulbs. Very dark room.

Never again

Never again

The doors to the outside were not locked so anyone could walk into the property. We had someone try to open our door at midnight. Thankfully we had the lock bar in use but their key opened our door.

The doors to the outside were not locked so anyone could walk into the property. We had someone try to open our door at midnight. Thankfully we had the lock bar in use but their key opened our door.

The worker looked scary. The room was disgustingly dirty. The towels were not even white. The floor was not cleaned. The surface of the cloth chairs was stained. I did not want to sleep in the room much less take a shower there. Expedia should not even offer such a property on their website.

The worker looked scary. The room was disgustingly dirty. The towels were not even white. The floor was not cleaned. The surface of the cloth chairs was stained. I did not want to sleep in the room much less take a shower there. Expedia should not even offer such a property on their website.

Nice room and good breakfast

Nice room and good breakfast

The staff was very friendly but overall the property is a bit run down.

The staff was very friendly but overall the property is a bit run down.

Good customer service.

Good customer service.

Not clean, towel rack falling off wall, shower curtain rod also falling out of wall on one end. Paint spots on floor. Rain storm came through and rain coming in window. Saw staff only twice no one at desk for checkout or to tell about all the things gone wrong. We were tired from traveling and was very dissapointed with the facilities! Should get a refund!

Not clean, towel rack falling off wall, shower curtain rod also falling out of wall on one end. Paint spots on floor. Rain storm came through and rain coming in window. Saw staff only twice no one at desk for checkout or to tell about all the things gone wrong. We were tired from traveling and was very dissapointed with the facilities! Should get a refund!