This little piece of property really opens up big when you step in from off the street. You’re greeted by friendly staff at the service counter and a concierge is present to take your bags to your room. The grounds and the rooms are well maintained and great care has been taken to ensure that you forget about what is outside the walls of the hotel. Our room has a great view, and the restaurant has okay food. An issue that I found, however, was that we were asked how much of a trip we wanted to provide rather than give us the option to leave a tip based on the services provided. This led to a very uncomfortable moment because we decided in the moment to leave a tip in cash on the table. After the looks of disapproval from the woman who finished our bill, we left. Remember that tips are not compulsory, and the service provided want above and beyond that would make me want to provide more.

This little piece of property really opens up big when you step in from off the street. You’re greeted by friendly staff at the service counter and a concierge is present to take your bags to your room. The grounds and the rooms are well maintained and great care has been taken to ensure that you forget about what is outside the walls of the hotel. Our room has a great view, and the restaurant has okay food. An issue that I found, however, was that we were asked how much of a trip we wanted to provide rather than give us the option to leave a tip based on the services provided. This led to a very uncomfortable moment because we decided in the moment to leave a tip in cash on the table. After the looks of disapproval from the woman who finished our bill, we left. Remember that tips are not compulsory, and the service provided want above and beyond that would make me want to provide more.

Scenic

Scenic

Great atmosphere

Great atmosphere

Amazing hospitality, beautiful gardens, brunch om aumday was so good, topical food, seafood, fruit, bakery, pls no diet, excellent location. One of the best location reasonable prices

Amazing hospitality, beautiful gardens, brunch om aumday was so good, topical food, seafood, fruit, bakery, pls no diet, excellent location. One of the best location reasonable prices

We arrived there late in the evening and it was very pretty. The place looked like a garden and was very clean. The reason I am giving 3 starts is because we did not have hot water in the shower. We reported it and we got hot water until the next morning. Also we are vegetarian and their restaurant did not have anything for us to eat except a "cheese pizza". We had to go away to find food we could have.

We arrived there late in the evening and it was very pretty. The place looked like a garden and was very clean. The reason I am giving 3 starts is because we did not have hot water in the shower. We reported it and we got hot water until the next morning. Also we are vegetarian and their restaurant did not have anything for us to eat except a "cheese pizza". We had to go away to find food we could have.

Gardens are beautiful and food is excellent.

Gardens are beautiful and food is excellent.

I love the garden, the pools and that is quiet and the staff is very friendly

I love the garden, the pools and that is quiet and the staff is very friendly

M

M

This place had the worst staff. Rude and filthy. I'm pretty sure there were bed bugs in my hotel room and they refused to do anything about it.

This place had the worst staff. Rude and filthy. I'm pretty sure there were bed bugs in my hotel room and they refused to do anything about it.

Buffet is awesome, plenty of options specially during weekend, staff very welcoming and respectful

Buffet is awesome, plenty of options specially during weekend, staff very welcoming and respectful

Make me feel at home !

Make me feel at home !

Very nice !

Very nice !

no coments

Nice

Nice

no coments

My experience at check-in was terrible. I booked at suite with a king bed and a terrace (suite king terrace) but the hotel tried to give me a small, dark standard King room. I was suspicious when the paperwork the gentleman at the check-in desk gave me to sign said "King terrace room," not "Suite king terrace", but he reassured me it was a suite, which it was not. I returned to the front desk, asked for the manager, and a nice lady came saying the manager was out but she would help me. She tried to tell me the room is not meant to be like shown in the pictures at booking, but I replied I fully understood that but the SIZE of the room and its overall amenities must match what was booked. She took me to another room that, while still not matching the size and amenities, was much larger and nicer than the one they tried to "sell" me, and she said it was the last one they had, so I took it. In the Expedia website, the terrace suite king shows at 377sq ft (35sq meters), but the first room they tried to give me was barely 250 sq ft (23sq meters), measuring with the iPhone "Measure" app. The room I took measured at about 320 sq ft (30sq meters), so still much smaller and less amenities than shown in the pictures, but I kept it because it was late in the day and I was there for a family event. I was mostly bothered by the evident lack of honesty of the gentleman that check me in after I asked him directly if the first room he was sending me to was what I had booked.

My experience at check-in was terrible. I booked at suite with a king bed and a terrace (suite king terrace) but the hotel tried to give me a small, dark standard King room. I was suspicious when the paperwork the gentleman at the check-in desk gave me to sign said "King terrace room," not "Suite king terrace", but he reassured me it was a suite, which it was not. I returned to the front desk, asked for the manager, and a nice lady came saying the manager was out but she would help me. She tried to tell me the room is not meant to be like shown in the pictures at booking, but I replied I fully understood that but the SIZE of the room and its overall amenities must match what was booked. She took me to another room that, while still not matching the size and amenities, was much larger and nicer than the one they tried to "sell" me, and she said it was the last one they had, so I took it. In the Expedia website, the terrace suite king shows at 377sq ft (35sq meters), but the first room they tried to give me was barely 250 sq ft (23sq meters), measuring with the iPhone "Measure" app. The room I took measured at about 320 sq ft (30sq meters), so still much smaller and less amenities than shown in the pictures, but I kept it because it was late in the day and I was there for a family event. I was mostly bothered by the evident lack of honesty of the gentleman that check me in after I asked him directly if the first room he was sending me to was what I had booked.

Beautiful place worth the price

Beautiful place worth the price