This is the best hotel in Merida. Loved it.

This is the best hotel in Merida. Loved it.

Beds were comfortable, food was great, service was excellent and walls were sound proof, no noise whatsoever. Hospital, ADO Bus and mall were just minutes walk away. Neighborhood was very safe

Beds were comfortable, food was great, service was excellent and walls were sound proof, no noise whatsoever. Hospital, ADO Bus and mall were just minutes walk away. Neighborhood was very safe

Cleanest

Cleanest

Was a safe place right across from Star Medica. Last hour we didn't have running water. Also that the bathroom shower was half ways open I didn't like.

Was a safe place right across from Star Medica. Last hour we didn't have running water. Also that the bathroom shower was half ways open I didn't like.

The hotel and the room was extremely dirty, to a point we didn't take our shoes off the whole time we were there because we didn't feel like walking on a grimy floor. The restroom was very dirty, rust everywhere. Communication was not easy with the staff. The beds were riddle with bedbugs --- we didn't sleep all night, including the kids --- we covered the beds with plastic sheets I bought from a store, and rested on that for a little. Next day we were out almost all day, only went to to collect our stuff, shower, change and leave for the airport 10 hours earlier! Horrible!

The hotel and the room was extremely dirty, to a point we didn't take our shoes off the whole time we were there because we didn't feel like walking on a grimy floor. The restroom was very dirty, rust everywhere. Communication was not easy with the staff. The beds were riddle with bedbugs --- we didn't sleep all night, including the kids --- we covered the beds with plastic sheets I bought from a store, and rested on that for a little. Next day we were out almost all day, only went to to collect our stuff, shower, change and leave for the airport 10 hours earlier! Horrible!

When we booked this hotel it was to include breakfast. After having breakfast and getting up to leave, they ran after us with a bill. Had breakfast not been included we would not have eaten at this hotel. In a city that has incredible food, their food is just mediocre at best.

When we booked this hotel it was to include breakfast. After having breakfast and getting up to leave, they ran after us with a bill. Had breakfast not been included we would not have eaten at this hotel. In a city that has incredible food, their food is just mediocre at best.

All was well with room, but unfortunately the music from the restaurant/bar kept me up at night. I’ve stayed here many times, this was the first time this occurred. I’m sure it was due to location of room which was directly above restaurant. Will never stay in that section again.

All was well with room, but unfortunately the music from the restaurant/bar kept me up at night. I’ve stayed here many times, this was the first time this occurred. I’m sure it was due to location of room which was directly above restaurant. Will never stay in that section again.

Great location good service from staff comfortable rooms.

Great location good service from staff comfortable rooms.

Very noisy AC unit in room 109, changing the speed with remote control did not work at all.

Very noisy AC unit in room 109, changing the speed with remote control did not work at all.

Located in the north, near malls, shops and other points of interest. Clean and calm neighborhood, friendly staff and affordable. We didnt spend much time in the hotel but found it worth the price. Their parking is shared with local shops but we never had an issue finding a spot. I would stay there again.

Located in the north, near malls, shops and other points of interest. Clean and calm neighborhood, friendly staff and affordable. We didnt spend much time in the hotel but found it worth the price. Their parking is shared with local shops but we never had an issue finding a spot. I would stay there again.

Like new mattress on fourth floor.

Like new mattress on fourth floor.

Decent price. Decent place.

Decent price. Decent place.

Great and convenient location. Staff always friendly and helpful.

Not what I was expecting from the pictures online

We travelled for medical purpose. We got 1 bottle of water for 3 guests. Towels looked drab.. 1 face towel for 3 people. Noisy.. Other than that,. it was the perfect location for medical.

I was aprehensive because there were so many negative comments. The hotel has two parts, one old and one new. We stayed in the newer part which might explain why our experience was good and others were not. I would recommend the hotel but see if you can't stay in the new part. After making the reservation, I asked for a king size bed. That may be why we ended up in the new part. As a negative, the sheets for the bed were not king size sheets. One the other hand, I think many of the negative comments were unwarranted. There were a few negative comments that were valid such as weak Internet and lack of electrical outlets. I would gladly stay there again.

Poor condition. Sink faucet didn’t work well. No bottle of water in the room. Small beds. Difficult parking.

Poor condition. Sink faucet didn’t work well. No bottle of water in the room. Small beds. Difficult parking.

Quiet, clean, comfortable with an awesome pool. It’s also near a few malls.

Quiet, clean, comfortable with an awesome pool. It’s also near a few malls.