Modern, renovated 4-star hotel close to main sights. Agreeable staff. Pool a fantastic amenity!

Good hotel, clean quiet staff are friendly and efficient

Good hotel, clean quiet staff are friendly and efficient

Great staff and nice area

Great staff and nice area

Great hotel in a good location, perfect for business travel and relatively close to both the fair and the central station. Extra plus for a quiet room. Also, excellent breakfast that surpassed my expectations. Looking forward staying here again in the future.

Great hotel in a good location, perfect for business travel and relatively close to both the fair and the central station. Extra plus for a quiet room. Also, excellent breakfast that surpassed my expectations. Looking forward staying here again in the future.

Good hotel close to transport, river & cathedral Good breakfast swimming pool & sauna

Good hotel close to transport, river & cathedral Good breakfast swimming pool & sauna

Stayed 5 nights at there. Room is clean and tidy. Staff is helpful. It’s location is perfect, only 15mins walk from the train station.

Stayed 5 nights at there. Room is clean and tidy. Staff is helpful. It’s location is perfect, only 15mins walk from the train station.

Breakfast is a little expensive but aparte from that, everything is perfect in the location

Breakfast is a little expensive but aparte from that, everything is perfect in the location

Good location . Quiet

Good location . Quiet

Excellent location. Very good staff. Comfortable room. Not so good: sauna not working, no bottled water in the room, coffee capsules incompatible with the in-room coffee machine, no AC, expensive breakfast.

Excellent location. Very good staff. Comfortable room. Not so good: sauna not working, no bottled water in the room, coffee capsules incompatible with the in-room coffee machine, no AC, expensive breakfast.

The hotel is beautiful inside and out. Our room was a nice size, the bed was comfortable, the bathroom was large, and the shower had plenty of hot water and great water pressure. There was also a coffee maker in the room with coffee and espresso provided for it. In the lobby, we were allowed to fill our water bottles for free. The room was clean. Reception staff were friendly too.

The hotel is beautiful inside and out. Our room was a nice size, the bed was comfortable, the bathroom was large, and the shower had plenty of hot water and great water pressure. There was also a coffee maker in the room with coffee and espresso provided for it. In the lobby, we were allowed to fill our water bottles for free. The room was clean. Reception staff were friendly too.

Central location and wonderful front desk support

Central location and wonderful front desk support

Todo ok

Todo ok

Very good location and just across the museum. Staff were very helpful. Only issue we had is the air conditioning as we had to open our windows during the evening to be able to sleep. It was spring so maybe they had to control the temperature.

Very good location and just across the museum. Staff were very helpful. Only issue we had is the air conditioning as we had to open our windows during the evening to be able to sleep. It was spring so maybe they had to control the temperature.

It was a nice property, but be aware there is no elevator. Also, the room was extremely hot when I arrived. I turned the AC to the highest level but it had little effect. The windows do not open. Due to the heat I had a very restless sleep.

It was a nice property, but be aware there is no elevator. Also, the room was extremely hot when I arrived. I turned the AC to the highest level but it had little effect. The windows do not open. Due to the heat I had a very restless sleep.

Property was good. Rooms seemed a bit small and the shower is weirdly placed beside the beds.

Property was good. Rooms seemed a bit small and the shower is weirdly placed beside the beds.

Has a nice pool, free Kölsch at the bar if you skip room Cleaning Close to nice dining places and shopping Close to Chocolate Museum, a must go place

Has a nice pool, free Kölsch at the bar if you skip room Cleaning Close to nice dining places and shopping Close to Chocolate Museum, a must go place

I recently stayed at your hotel in Cologne, which is reputed to be a premium accommodation option in the heart of the city. Expecting a comfortable and hassle-free experience, especially given the high cost of the stay, I was profoundly disappointed by several critical issues, most notably the absence of hot water on my last day. This was not just an inconvenience but a significant oversight, as it directly impacted my comfort and readiness for a long-haul flight to Toronto. The lack of a basic amenity like hot water, especially in a leading hotel situated in a developed and bustling city center, is unacceptable. It suggests a severe lapse in the hotel’s maintenance and contingency planning for essential services. Additionally, the situation was exacerbated by what I perceived as a lack of empathy and effective response from the customer service team, leaving me feeling disregarded and undervalued as a guest. Such experiences not only tarnish the reputation of your establishment but also discourage loyal customers from considering your hotel for future stays. It is distressing to see that despite the high costs associated with staying at your hotel, the basic expectations of comfort and service are not met. I am compelled to share my experience with others, highlighting the need for significant improvements in both infrastructure and customer service at your hotel. I hope my feedback will be taken seriously and prompt the necessary actions to prevent such incidents.