The bathtub had a disgusting stain on the bottom. The room cleanliness was fair. Instead of placing a hold on my credit card, for incidentals, they actually charged my debit card $325 as a hold and instead of having the hold pending, they deducted the funds directly from my checking account. I have been calling them daily for a refund, they have yet to refund me a week later.

We know the Marriott brand well and were very disappointed in the breakfast the Springhill Suites West Warwick. Everyday Luke warm scrambled eggs and over cooked round sausage patties! Ran out of basic items everyday. Marriott food systems are usually good with a rotation of breakfast hot items: not at this hotel! We mentioned it at the front desk and were told they were sorry,they knew about and have escalated the issue many times..smh

This hotel was easy to access, the room were very nice and clean. I definitely recommend staying here!

This hotel was easy to access, the room were very nice and clean. I definitely recommend staying here!

We know the Marriott brand well and were very disappointed in the breakfast the Springhill Suites West Warwick. Everyday Luke warm scrambled eggs and over cooked round sausage patties! Ran out of basic items everyday. Marriott food systems are usually good with a rotation of breakfast hot items: not at this hotel! We mentioned it at the front desk and were told they were sorry,they knew about and have escalated the issue many times..smh

All good

All good

Overall okay. Nothing fancy but the room was clean and staff was friendly.

Overall okay. Nothing fancy but the room was clean and staff was friendly.

The fact that the staff were super nice was the only bright spot of this hotel. The outside of the building has a lot to be desired, and the rooms are in terrible condition. Our room had a cracked, falling down ceiling beam, musty smell, and carpet that turned my toddlers feet black from dirt. The “kitchenette” I was expecting was actually a tiny fridge, a microwave that smelled like the proper guest’s pasta dinner, and the bathroom sink. When we arrived to turn in for the night, the property smelled like marijuana and there was loud music blaring from the room next door. We opted to drive overnight back home, no thanks.

The fact that the staff were super nice was the only bright spot of this hotel. The outside of the building has a lot to be desired, and the rooms are in terrible condition. Our room had a cracked, falling down ceiling beam, musty smell, and carpet that turned my toddlers feet black from dirt. The “kitchenette” I was expecting was actually a tiny fridge, a microwave that smelled like the proper guest’s pasta dinner, and the bathroom sink. When we arrived to turn in for the night, the property smelled like marijuana and there was loud music blaring from the room next door. We opted to drive overnight back home, no thanks.

The rooms were large and comfortable to move around. Surfaces were dusty and the couches were full of stains. The complimentary breakfast was absolutely disgusting, the eggs were soupy,sausage looked and tasted like plastic and the coffee was equivalent to toilet water. The really need to step it up.

The rooms were large and comfortable to move around. Surfaces were dusty and the couches were full of stains. The complimentary breakfast was absolutely disgusting, the eggs were soupy,sausage looked and tasted like plastic and the coffee was equivalent to toilet water. The really need to step it up.

Good

Good

Enjoyed my stay. Courteous and friendly staff. Clean and comfortable room and excellent housekeeping service.

Enjoyed my stay. Courteous and friendly staff. Clean and comfortable room and excellent housekeeping service.

Convenient to highway and good for families. The pull out sofa was a twin but an actual mattress which was sturdy and more comfortable than a traditional sofa bed. Breakfast is reasonable but beware of the eggs.

Convenient to highway and good for families. The pull out sofa was a twin but an actual mattress which was sturdy and more comfortable than a traditional sofa bed. Breakfast is reasonable but beware of the eggs.

The TV was in an awkward position. You couldn't watch it comfortably from either bed. The tub/shower combination had no stopper to keep water in the tub. However, Oscar, was able to provide one to us. All employees we came in contact with were accommodating and pleasant.

They lied about a bar and they were very rude and don't expect your room to get cleaned if you're staying there they definitely make you work for it

Not the cleanest! Public restrooms were very dirty. Breakfast was not ready at 6:30 or even 6:45.

Not the cleanest! Public restrooms were very dirty. Breakfast was not ready at 6:30 or even 6:45.

The TV was in an awkward position. You couldn't watch it comfortably from either bed. The tub/shower combination had no stopper to keep water in the tub. However, Oscar, was able to provide one to us. All employees we came in contact with were accommodating and pleasant.

They lied about a bar and they were very rude and don't expect your room to get cleaned if you're staying there they definitely make you work for it

Service

Not a great stay! 1. We got to the hotel and traveling at 31 weeks pregnant is not that easy and we were expecting a great atmosphere and welcome. However we got there and the front desk was chaotic. Three associates were there but it took them at least 30 minutes to help us. They all sound so unprofessional too and talking about other guests that was staying at the hotel. 2. We got to our room and we noticed the towel rack near the sink was messed up that we barely put any weight on it and it fell off. We also didn’t have any soap when we were washing our hands we had to use the shampoo. 3. Our beds weren’t made too. One bed only have the duvet and not the actual blanket. The other bed only have the blanket but not the duvet cover. The extra pillow that was in the room was so dirty. We had to go to the front desk to ask for the extra sheets/blankets and pillow. 4. We also asked for more towels which they told us will take over 1 hour because they are still doing laundry. The next day we asked for more towels and we waited forever and apparently they were looking for our room and was knocking at the wrong room. I just never had this type of experience ever before in any hotel. For it to be a Marriott too, I was expecting more since I’ve only had great experience with Marriott.

Service

Not a great stay! 1. We got to the hotel and traveling at 31 weeks pregnant is not that easy and we were expecting a great atmosphere and welcome. However we got there and the front desk was chaotic. Three associates were there but it took them at least 30 minutes to help us. They all sound so unprofessional too and talking about other guests that was staying at the hotel. 2. We got to our room and we noticed the towel rack near the sink was messed up that we barely put any weight on it and it fell off. We also didn’t have any soap when we were washing our hands we had to use the shampoo. 3. Our beds weren’t made too. One bed only have the duvet and not the actual blanket. The other bed only have the blanket but not the duvet cover. The extra pillow that was in the room was so dirty. We had to go to the front desk to ask for the extra sheets/blankets and pillow. 4. We also asked for more towels which they told us will take over 1 hour because they are still doing laundry. The next day we asked for more towels and we waited forever and apparently they were looking for our room and was knocking at the wrong room. I just never had this type of experience ever before in any hotel. For it to be a Marriott too, I was expecting more since I’ve only had great experience with Marriott.

Quiet

Quiet

Pool & hot tub very clean. We spent 2 hours then another hour later and were the only ones using it. Nice breakfast too. Very quiet, great bed. Highly recommend!