I didn't get the room I reserved..they told me it was being renovated..why did they wait till I got there to tell me. I had to go ask for sheets blankets and pillows for the sofa bed cause there weren't any in the room. They even went to look ..I guess they didn't believe me. I think they should have gave me a discount for the inconvenience.

Beautiful location

Beautiful location

Love everything about this property

Love everything about this property

Nice, comfortable, beautiful views of Bell Rock. We thought the beds were very comfortable (even the pull-out couch!), the pool was fun, the restaurant was open nice and early and the staff was helpful. Would definitely stay again!

Nice, comfortable, beautiful views of Bell Rock. We thought the beds were very comfortable (even the pull-out couch!), the pool was fun, the restaurant was open nice and early and the staff was helpful. Would definitely stay again!

The outdoor pool area needs love. The umbrellas have holes and the outdoor cushions are embarrassing for a Hilton hotel.

The outdoor pool area needs love. The umbrellas have holes and the outdoor cushions are embarrassing for a Hilton hotel.

This hotel should not be advertised as a 4 star hotel. It is 2 stars at best. Enjoy the lobby when you walk in, because that is the only part of the hotel that is nice. This hotel is very run down. They closed a parking lot to build some outdoor space. However, they need to be updating the rooms and the pool. The pool is small and does not look like anything in the photos advertised. The gentleman who was working the pool was also very rude. The pool was dirty and no one was cleaning it ever. We stayed from Saturday-Tuesday and our room was not cleaned once. When I complained to the front desk they just offered to send clean towels to the room. I have seen a lot of reviews that rooms do not get cleaned here. Not sure why management has not been able to address this recurring issue for such a large hotel chain like Hilton. We ordered room service Saturday night and left our plates outside the room. It did not get picked up until Monday evening. There were a lot of dirty dishes in the hallway from other guests as well. The room also had a bad musty smell. Please spend your money and precious time off from work elsewhere. You deserve a good vacation, and won’t have one here. This place is motel room and service on a “resort” price. The bellman and man who delivered our room service were nice. Besides them the staff is unfriendly and not helpful.

This hotel should not be advertised as a 4 star hotel. It is 2 stars at best. Enjoy the lobby when you walk in, because that is the only part of the hotel that is nice. This hotel is very run down. They closed a parking lot to build some outdoor space. However, they need to be updating the rooms and the pool. The pool is small and does not look like anything in the photos advertised. The gentleman who was working the pool was also very rude. The pool was dirty and no one was cleaning it ever. We stayed from Saturday-Tuesday and our room was not cleaned once. When I complained to the front desk they just offered to send clean towels to the room. I have seen a lot of reviews that rooms do not get cleaned here. Not sure why management has not been able to address this recurring issue for such a large hotel chain like Hilton. We ordered room service Saturday night and left our plates outside the room. It did not get picked up until Monday evening. There were a lot of dirty dishes in the hallway from other guests as well. The room also had a bad musty smell. Please spend your money and precious time off from work elsewhere. You deserve a good vacation, and won’t have one here. This place is motel room and service on a “resort” price. The bellman and man who delivered our room service were nice. Besides them the staff is unfriendly and not helpful.

Gym was nice

Gym was nice

Everything was great except there was a lot of construction going on around the outside of the hotel so we could not use our outside patio. The service was great as well as the location.

Everything was great except there was a lot of construction going on around the outside of the hotel so we could not use our outside patio. The service was great as well as the location.

Room is old, no desk for work. Hard to find outlets in room for charging pc and phone.

Awesome

Awesome

Room is old, no desk for work. Hard to find outlets in room for charging pc and phone.

clean and quiet. issue with A/C

clean and quiet. issue with A/C

This place looks great online but it is far from what is advertised. Not a resort - the pool is mediocre and dirty. The staff was rude at every interaction and not helpful. They acted annoyed at any question we had. There were bugs in our room, we were laying in bed the first night and bugs were falling on us. We had to check out after the first night and move to another hotel. The room was suppose to have a modern walk in shower - ours had a dirty old standard bath tub. The views were great - that is the most positive thing. The location is not where you want to be in Sedona - it is about 25 minutes from where everything is. The spa service I got was wonderful but overpriced. The spa facilities were crap - dirty gross hot tub that no one should get in. Algae growing on the sides. I recommend not stay here ever.

This place looks great online but it is far from what is advertised. Not a resort - the pool is mediocre and dirty. The staff was rude at every interaction and not helpful. They acted annoyed at any question we had. There were bugs in our room, we were laying in bed the first night and bugs were falling on us. We had to check out after the first night and move to another hotel. The room was suppose to have a modern walk in shower - ours had a dirty old standard bath tub. The views were great - that is the most positive thing. The location is not where you want to be in Sedona - it is about 25 minutes from where everything is. The spa service I got was wonderful but overpriced. The spa facilities were crap - dirty gross hot tub that no one should get in. Algae growing on the sides. I recommend not stay here ever.

Overall, I was disappointed with my stay. The property left much to be desired and did not line up with my expectations for a Hilton property. I was surprised at how dated the property was, especially for the price point. The bathroom appeared updated. The bedroom, including the mattresses and bedrooms, are in need of updates. The carpet in the entire suite may have been vacuumed, but still appeared dirty and needs to be changed. The kitchen area was just okay. There were other things that were especially bothersome. Pesky fruit flies or knats flew around in the bedroom throughout my entire stay and I was bitten several times. The body wash pump didn’t work. It was changed and still didn’t work after that. I did enjoy room service. The food was good and arrived very quickly. I had a spa service which was good. The staff everywhere was very nice, friendly, and helpful. Even so, I would not stay at this property again.

Overall, I was disappointed with my stay. The property left much to be desired and did not line up with my expectations for a Hilton property. I was surprised at how dated the property was, especially for the price point. The bathroom appeared updated. The bedroom, including the mattresses and bedrooms, are in need of updates. The carpet in the entire suite may have been vacuumed, but still appeared dirty and needs to be changed. The kitchen area was just okay. There were other things that were especially bothersome. Pesky fruit flies or knats flew around in the bedroom throughout my entire stay and I was bitten several times. The body wash pump didn’t work. It was changed and still didn’t work after that. I did enjoy room service. The food was good and arrived very quickly. I had a spa service which was good. The staff everywhere was very nice, friendly, and helpful. Even so, I would not stay at this property again.

Breakfast buffet was over priced food was not good. Area in front of balcony seems to be in mid construction but not sure. Better options for the money

Breakfast buffet was over priced food was not good. Area in front of balcony seems to be in mid construction but not sure. Better options for the money

We loved everything except the outdoor jacuzzi wasn't working.....bummer because we always spa after golf.

We loved everything except the outdoor jacuzzi wasn't working.....bummer because we always spa after golf.

Good

Good

Beautiful hotel with stunning views