Professional and kind staff

It was better than expexted. Staff super friendly and helpfull.

Professional and kind staff

It was better than expexted. Staff super friendly and helpfull.

Everything was great, but the chairs were very sub-par. The desk chair would not go up or down. I am short and that ment the desk was at the wrong height. The comfort chair was not comfortable.

LThe personal attention was great. all staff were personable and helpful, my room was clean and comfortable except for the desk chair which was stuck in the lowest position.

LThe personal attention was great. all staff were personable and helpful, my room was clean and comfortable except for the desk chair which was stuck in the lowest position.

Signage was pretty non existent unless you are looking in the eighth spot up and an angle. Outside of hotel looked depressing and made us uneasy about our stay. Room was fine and comfortable. Bathroom had some issues.

Signage was pretty non existent unless you are looking in the eighth spot up and an angle. Outside of hotel looked depressing and made us uneasy about our stay. Room was fine and comfortable. Bathroom had some issues.

The property was very dated- cigarette burns in the 70s or 80s carpet. Weird, not pleasant smell, the shower did not turn on. But the faucet was very new, as were the lamps. When we mentioned the shower not working, we were told we had to “pull really hard.” It was a place to stay and the bed was actually comfortable, but I won’t stay here again.

The property was very dated- cigarette burns in the 70s or 80s carpet. Weird, not pleasant smell, the shower did not turn on. But the faucet was very new, as were the lamps. When we mentioned the shower not working, we were told we had to “pull really hard.” It was a place to stay and the bed was actually comfortable, but I won’t stay here again.

The staff was very nice. The room was not very clean and the surrounding rooms were very loud.

The staff was very nice. The room was not very clean and the surrounding rooms were very loud.

It’s very convenience place in Ketchikan

It’s very convenience place in Ketchikan

None of the plugs/outlets in the room were in good enough condition to get work done or charge devices. The toilet ran constantly and the dresser was broken so I couldn't unpack during my stay. 1 ply toilet paper

None of the plugs/outlets in the room were in good enough condition to get work done or charge devices. The toilet ran constantly and the dresser was broken so I couldn't unpack during my stay. 1 ply toilet paper

The new staff is very friendly and helpful. The present manager is doing his best to bring the Hotel back to what it was. The Price was right, perfect for travelers on a budget.

The new staff is very friendly and helpful. The present manager is doing his best to bring the Hotel back to what it was. The Price was right, perfect for travelers on a budget.

Worst hotel in Alaska. This is more what you would expect for a 20- 40$ hotel not 100$. Figured at the price it was a no frills clean basic hotel. Luggage cart duct taped and roped together still falling apart, dangerous to operate. Various things in need of repair. Looks like they rent to long term sketchy people. People obviously on drugs in hotel and around. Hair on toilet, bed, sink, tub/shower. Drip stains on the walls from beverages?? bodily fluids ?? Weird pink soap residue and brownish yellow reside in shower. Pretzel crumbs on bed around bed under sheets on mattress black dots likely from bedbugs. Pieces of gum wrappers on the floor. Weird smells in hallway and room. Wi-Fi impossible to connect to. I left after 20 mins and got a room at another hotel. No way I could sleep there. Run!!… do not walk away.

Worst hotel in Alaska. This is more what you would expect for a 20- 40$ hotel not 100$. Figured at the price it was a no frills clean basic hotel. Luggage cart duct taped and roped together still falling apart, dangerous to operate. Various things in need of repair. Looks like they rent to long term sketchy people. People obviously on drugs in hotel and around. Hair on toilet, bed, sink, tub/shower. Drip stains on the walls from beverages?? bodily fluids ?? Weird pink soap residue and brownish yellow reside in shower. Pretzel crumbs on bed around bed under sheets on mattress black dots likely from bedbugs. Pieces of gum wrappers on the floor. Weird smells in hallway and room. Wi-Fi impossible to connect to. I left after 20 mins and got a room at another hotel. No way I could sleep there. Run!!… do not walk away.

Got to room and checked bed. Room had bedbugs, got refund and switched hotels.

Got to room and checked bed. Room had bedbugs, got refund and switched hotels.

The breakfast had no good food options, milk was soured, took 2 days to get towels for bathing. Was there 8 days never had restock or trash being emptied had to do it myself with no extra trash bags. Staff did regular walkthroughs to keep homeless out. This was during winter so not sure how it would compare to tourist season.

The breakfast had no good food options, milk was soured, took 2 days to get towels for bathing. Was there 8 days never had restock or trash being emptied had to do it myself with no extra trash bags. Staff did regular walkthroughs to keep homeless out. This was during winter so not sure how it would compare to tourist season.

very comfortable, clean, and safe. I would like a 2 seat table in room. but otherwise wonderful

very comfortable, clean, and safe. I would like a 2 seat table in room. but otherwise wonderful

Convenient to most travel terminals and walking distance to the cruise ship tourist zone

Convenient to most travel terminals and walking distance to the cruise ship tourist zone

Had to call to get someone to come check in, nobody was at the desk, then wait 10 minutes for them to show up. Got to the room pulled back the covers and saw bed bugs, checked out and requested a refund right away!!!

Had to call to get someone to come check in, nobody was at the desk, then wait 10 minutes for them to show up. Got to the room pulled back the covers and saw bed bugs, checked out and requested a refund right away!!!

No remote for the remote TV. Curtains hanging off of the curtain-bar. Poorly kept hallways and an "iffy" elevator. IT gets worse each time. Enough.