This place was great. No complaints at all

This place was great. No complaints at all

This is a lovely little hotel. Well located - we used the park and ride at Tonelle to get into Manhattan using the HBLR and then PACT from Hoboken. It’s clean and breakfast is basic but varied. Negatives for us were: check-in clerk was really miserable. We had to extract info - not what you want after a long drive; the shower was freezing at all times and there wasn’t always decaf coffee available in the lobby where there was always regular. Decaf was available at breakfast. It would have been lovely to have in the evening as someone who can’t have caffeine for health reasons.

This is a lovely little hotel. Well located - we used the park and ride at Tonelle to get into Manhattan using the HBLR and then PACT from Hoboken. It’s clean and breakfast is basic but varied. Negatives for us were: check-in clerk was really miserable. We had to extract info - not what you want after a long drive; the shower was freezing at all times and there wasn’t always decaf coffee available in the lobby where there was always regular. Decaf was available at breakfast. It would have been lovely to have in the evening as someone who can’t have caffeine for health reasons.

Everything was fine but your entrance to hotel is very danger. Need to put stop sign for the traffic .

Everything was fine but your entrance to hotel is very danger. Need to put stop sign for the traffic .

I made a non-refundable reservation because I didn’t have any reasons that I would cancel the trip with my daughter or change whose itinerary. However all of a sudden was situation has been escalated, the flights from Tel Aviv were cancelled and my flight was canceled as well. I tried to contact the hotel through the hotels.com plaform sveral times. But they didn’t get any of my messages before the date. However when I was at the hotel the day after they regrded my case as no show and canceled all of my reservation. The Hotel declined to do any types of assistance. What would I do in this situation? The reason that I couldn't be there was humanitarian issue. They don't take considerations of the humanitarian situations of the customer and charge me all the amount. Their policy is applied much more importantly than the humanitarian matters of the customer in an inevitable situation like war. Whan I raised a claim through the customer service of hotels.com. they allowed me a compensation. It was very appreciated.

I made a non-refundable reservation because I didn’t have any reasons that I would cancel the trip with my daughter or change whose itinerary. However all of a sudden was situation has been escalated, the flights from Tel Aviv were cancelled and my flight was canceled as well. I tried to contact the hotel through the hotels.com plaform sveral times. But they didn’t get any of my messages before the date. However when I was at the hotel the day after they regrded my case as no show and canceled all of my reservation. The Hotel declined to do any types of assistance. What would I do in this situation? The reason that I couldn't be there was humanitarian issue. They don't take considerations of the humanitarian situations of the customer and charge me all the amount. Their policy is applied much more importantly than the humanitarian matters of the customer in an inevitable situation like war. Whan I raised a claim through the customer service of hotels.com. they allowed me a compensation. It was very appreciated.