Fantastic place for the entire family. Staff is very friendly. Pool lifeguards were amazing and observant.

Fantastic place for the entire family. Staff is very friendly. Pool lifeguards were amazing and observant.

It has been a wonderful way to celebrate my birthday with my family

It has been a wonderful way to celebrate my birthday with my family

The bridge going to the restroom is really slippery. I hope they’ll take some time to scrub it or else someone would get hurt and they’ll be sued.

Short but great visit

We loved everything about our stay here. The bathrooms in the water park weren’t very clean but other than that this stay was perfect!

10 floor hotel has 3 Elevators 1 of them was broken have to wiate 45 munites do go down stairs piad 400$ for only 1night stay and they charged $15 for unsafe parking

Nice stay with lots to do. We had a wonderful time as this was our First time at the Hotel. City has so much to do that we will come back.

Nice stay with lots to do. We had a wonderful time as this was our First time at the Hotel. City has so much to do that we will come back.

10 floor hotel has 3 Elevators 1 of them was broken have to wiate 45 munites do go down stairs piad 400$ for only 1night stay and they charged $15 for unsafe parking

They double charged my card for the stay and added additional charges that I did not authorize. When I asked for a print out of the charges and informed them of the fraudulent charges, they stated they were “authorizations” and couldn’t explain further or refund the charges. The print out they gave me did not match up with all the charges they made to my card. They also could not explain that. I left the front desk frustrated and came back about an hour later to talk to a different manager. They still couldn’t explain the charges but promised they would refund right away. We’re talking about thousand dollars worth of charges. I still have not received my refund or an explanation.

Loved having all the activities in one place and how clean the hotel was!

Loved having all the activities in one place and how clean the hotel was!

Took my Granddaughter for a weekend of fun. The staff was super friendly and very helpful. We had a great time. We will most definitely be back in the future.

As long as you do research before and find out all the hidden fees it’s good- I made sure to budget an extra about 300 to do be able to do all the other activities the hotel offers. we were really happy with our stay overall. If I wouldn’t have known that you have to get passes to do most the activities we would have been upset for sure but since I was well aware of all the little fees it seemed okay- I wish the hotel was clearer on pricing they make it confusing on purpose so it’s hard to keep track of how much you’re spending- it’s a business at the end of the day so I get it. we had a couple issues like our door lock wasn’t working and my tip from breakfast got changed from 15 to 45 dollars but the staff was very helpful and figured out all the issues quickly without giving us a hard time. The only thing that actually upset me was an older staff member was talking to a coworker and kept misgendering the coworker. They had a name tag that clearly stated their pronouns are they/them, and I’m assuming it was the manager, kept using the wrong pronouns. The staff member handled it so well and didn’t cause a fuss or anything but I just felt bad. They should be respected while they are at work.

As long as you do research before and find out all the hidden fees it’s good- I made sure to budget an extra about 300 to do be able to do all the other activities the hotel offers. we were really happy with our stay overall. If I wouldn’t have known that you have to get passes to do most the activities we would have been upset for sure but since I was well aware of all the little fees it seemed okay- I wish the hotel was clearer on pricing they make it confusing on purpose so it’s hard to keep track of how much you’re spending- it’s a business at the end of the day so I get it. we had a couple issues like our door lock wasn’t working and my tip from breakfast got changed from 15 to 45 dollars but the staff was very helpful and figured out all the issues quickly without giving us a hard time. The only thing that actually upset me was an older staff member was talking to a coworker and kept misgendering the coworker. They had a name tag that clearly stated their pronouns are they/them, and I’m assuming it was the manager, kept using the wrong pronouns. The staff member handled it so well and didn’t cause a fuss or anything but I just felt bad. They should be respected while they are at work.

Took my Granddaughter for a weekend of fun. The staff was super friendly and very helpful. We had a great time. We will most definitely be back in the future.

Super friendly staff, very young kid friendly. Not teenager friendly and way overpriced.

Super friendly staff, very young kid friendly. Not teenager friendly and way overpriced.

We had a fun exciting time.

We had a fun exciting time.

I was really disappointed that on this visit we were not able to dine at our favorite restaurants due to one was under staffed so had a very long wait. The other Was closing so only serving drinks. We love taking our grandkids to Great Wolf lodge every year for the past 4 years. The kids love the water park. But the dining is our treat.

I was really disappointed that on this visit we were not able to dine at our favorite restaurants due to one was under staffed so had a very long wait. The other Was closing so only serving drinks. We love taking our grandkids to Great Wolf lodge every year for the past 4 years. The kids love the water park. But the dining is our treat.

$15 for parking is dumb, Food on site is way too expensive, pool area was fun but smaller than expected. Booked through Expedia and the description isn’t accurate. But overall we had a good time and the family enjoyed the stay

$15 for parking is dumb, Food on site is way too expensive, pool area was fun but smaller than expected. Booked through Expedia and the description isn’t accurate. But overall we had a good time and the family enjoyed the stay

This property is amazing and all aspects very clean and all the staff is very polite and are willing to help at any time. Both my children enjoyed it very much they enjoyed all the activities and the water park is just amazing. Our family will be going again during the winter we had a beautiful Mountain View.

This property is amazing and all aspects very clean and all the staff is very polite and are willing to help at any time. Both my children enjoyed it very much they enjoyed all the activities and the water park is just amazing. Our family will be going again during the winter we had a beautiful Mountain View.

Great place!

Enjoyed our stay!

Great place!

Enjoyed our stay!