The hotel is not as it claims wheelchair friendly you cant you ramp to get in front door as a planter is in the way l pointed this and noisy room and was told by a manager who was unprofessional bordering on downright rude to get over it and they dont listen to reviews. I hope more people express thier true fellings about this hotel thats run like a hostel

The hotel is not as it claims wheelchair friendly you cant you ramp to get in front door as a planter is in the way l pointed this and noisy room and was told by a manager who was unprofessional bordering on downright rude to get over it and they dont listen to reviews. I hope more people express thier true fellings about this hotel thats run like a hostel

Really nice stay. Food good. Room really clean

Really nice stay. Food good. Room really clean

I was woken by loud music coming from behind my room at 5.30 am I assumed it was the gym but when I went downstairs to talk to the night porter, he said the gym was not open yet. I asked him to come up to the room and listen a s he said he could not hear anything. Later I spoke to the manager, who said they had never had a complaint before. I can deal with most annoyances, like the terrible smell in the corridors, which was not the smell of decorating as alluded to in a reply about another guest raising it. But the only thing that annoys me more than noise, is being gaslighted about it !

I was woken by loud music coming from behind my room at 5.30 am I assumed it was the gym but when I went downstairs to talk to the night porter, he said the gym was not open yet. I asked him to come up to the room and listen a s he said he could not hear anything. Later I spoke to the manager, who said they had never had a complaint before. I can deal with most annoyances, like the terrible smell in the corridors, which was not the smell of decorating as alluded to in a reply about another guest raising it. But the only thing that annoys me more than noise, is being gaslighted about it !

It was a great stay for the wedding we went too

It was a great stay for the wedding we went too

Really great experience room was very hot but other than that literally no complaints

Really great experience room was very hot but other than that literally no complaints

We were staying for one night before heading on holiday. Welcome was good, checkin easy. Room itself was clean and comfortable. Maybe a little tired. Bathroom i felt could do with an upgrade. The design of it i found a bit odd with the placement of soap dispensers and towel rails were awkwardly placed but still fine. Shower was decent. No plug for my baughter to use the bath as a bath. Breakfast innthe morning - there was plenty of choice but when we went down at 9am, the hot food had gone a bit stale and cold. Still edible but not very fresh which was a little disappointing for me. It wouldnt put me off using again though, and was a good stop over for us, practical and easy to find.

We were staying for one night before heading on holiday. Welcome was good, checkin easy. Room itself was clean and comfortable. Maybe a little tired. Bathroom i felt could do with an upgrade. The design of it i found a bit odd with the placement of soap dispensers and towel rails were awkwardly placed but still fine. Shower was decent. No plug for my baughter to use the bath as a bath. Breakfast innthe morning - there was plenty of choice but when we went down at 9am, the hot food had gone a bit stale and cold. Still edible but not very fresh which was a little disappointing for me. It wouldnt put me off using again though, and was a good stop over for us, practical and easy to find.

I did raise this at reception when leaving but sadly the person working on check outs was so disinterested in what I was saying he started a conversation with a fellow colleague half way through and seemingly forgot me! So due to this I write a poor review. The bathroom smelled of urine, there was no soap/shower gel in the bathroom, the water taps were plumbed in back to front (hot was cold and cold was hot), and the bed was incredibly uncomfortable. Some of the staff are very helpful, some just don’t care. It’s a shame as my last visit was fine, but this visit has made me question whether I would bother staying there again.

I did raise this at reception when leaving but sadly the person working on check outs was so disinterested in what I was saying he started a conversation with a fellow colleague half way through and seemingly forgot me! So due to this I write a poor review. The bathroom smelled of urine, there was no soap/shower gel in the bathroom, the water taps were plumbed in back to front (hot was cold and cold was hot), and the bed was incredibly uncomfortable. Some of the staff are very helpful, some just don’t care. It’s a shame as my last visit was fine, but this visit has made me question whether I would bother staying there again.

Stay was fine just smell was has you were walking down the corridor which can put you off staying there next staff At reception where brilliant very helpful and smiling 😊

Stay was fine just smell was has you were walking down the corridor which can put you off staying there next staff At reception where brilliant very helpful and smiling 😊

Very friendly and helpful man at check in.

Very friendly and helpful man at check in.

Travelled solo on business for 2 nights, selected the hotel due to location as it was very close to my meetings. Upon arrival found of parking spaces, the hotel reception, bar and dining area all very modern and impressive. Check in done very quickly. Room really spacious (227), clean and modern. Bathroom a little tired. Bed on the surface looked massive, but as with most king size beds it was clearly 2 singles secured together which created a dip in the middle so only one side was used. Used the gym on the 1st night, which had all the necessary equipment. Had one evening meal served to my room, was surprised at how costly it was for the north of England, and although tasty the steak was quite tough, vegetables really nice. Didn’t eat breakfast so can’t comment. In general a very pleasant stay.

Travelled solo on business for 2 nights, selected the hotel due to location as it was very close to my meetings. Upon arrival found of parking spaces, the hotel reception, bar and dining area all very modern and impressive. Check in done very quickly. Room really spacious (227), clean and modern. Bathroom a little tired. Bed on the surface looked massive, but as with most king size beds it was clearly 2 singles secured together which created a dip in the middle so only one side was used. Used the gym on the 1st night, which had all the necessary equipment. Had one evening meal served to my room, was surprised at how costly it was for the north of England, and although tasty the steak was quite tough, vegetables really nice. Didn’t eat breakfast so can’t comment. In general a very pleasant stay.

Great service and staff. Very helpful. Good food in the restaurant and great rooms 👍

Great service and staff. Very helpful. Good food in the restaurant and great rooms 👍

We booked 2 twin bed rooms for my family . The rooms were clean , but the bathroom sink still had food particles stuck on the sides of the basin, so that was a bit of a put off .

We booked 2 twin bed rooms for my family . The rooms were clean , but the bathroom sink still had food particles stuck on the sides of the basin, so that was a bit of a put off .

The hotel was very pleasant and a convenient place for my visit. I wasn't very happy about the parking fee as a hotel guest you really shouldn't have to do that.

The hotel was very pleasant and a convenient place for my visit. I wasn't very happy about the parking fee as a hotel guest you really shouldn't have to do that.

Very poor customer service.

Very poor customer service.

The doors bang loudly in the corridors constantly through the night as people come and go! No sleep at all. The reception team are very friendly but took 15mins to book me in and out on each occasion as they were training or unfamiliar with the system.

The doors bang loudly in the corridors constantly through the night as people come and go! No sleep at all. The reception team are very friendly but took 15mins to book me in and out on each occasion as they were training or unfamiliar with the system.

Staff were really helpful when I had to cancel my second night due to bereavement.

Staff were really helpful when I had to cancel my second night due to bereavement.