From our arrival to our departure,the staff were welcoming, very friendly and helpful! The room was clean, very quiet and the reception and bar area, beautiful and relaxing! Thank you to all of the team!

Good Location, next to the exhibition

Good Location, next to the exhibition

Beautiful, big, clean room. The TV mostly had German channels, but you can connect your phone and stream Netflix, HBO or whatever you have - I thought that was very clever and convenient. And they also had good, stable Wi-Fi. The service was great - immediately I felt welcome. There is a small spa with 2 saunas and a gym with treadmills, bicycle, weights and a couple of machines. Breakfast was great and with small changes every day.

Beautiful, big, clean room. The TV mostly had German channels, but you can connect your phone and stream Netflix, HBO or whatever you have - I thought that was very clever and convenient. And they also had good, stable Wi-Fi. The service was great - immediately I felt welcome. There is a small spa with 2 saunas and a gym with treadmills, bicycle, weights and a couple of machines. Breakfast was great and with small changes every day.

Property was very clean. Rooms were excellent. Was in industrial park area....a 20 minute walk to downtown.

Property was very clean. Rooms were excellent. Was in industrial park area....a 20 minute walk to downtown.

Good Hotel .. really nice rooms and its very modern. Only negatives are is its a bit of a distance from the city ( about 30/35 min walk ) Nice for a weekend break thought

Good Hotel .. really nice rooms and its very modern. Only negatives are is its a bit of a distance from the city ( about 30/35 min walk ) Nice for a weekend break thought

Amazing hotel. Excellent and modern facilities and services.

Amazing hotel. Excellent and modern facilities and services.

Really nice, spacious rooms, great facilities, excellent service

Really nice, spacious rooms, great facilities, excellent service

The property itself is clean and the staff is friendly. The room was large for a European hotel. The restaurants are good and offer a variety of choices for people with food allergies.

The property itself is clean and the staff is friendly. The room was large for a European hotel. The restaurants are good and offer a variety of choices for people with food allergies.

Ice machine was out of order since Friday. I asked them to repare it..but until Monday night ,.they didn't make it.. I stayed 4 night and room number was 632...It's terrible.

Ice machine was out of order since Friday. I asked them to repare it..but until Monday night ,.they didn't make it.. I stayed 4 night and room number was 632...It's terrible.

Some of the staff were not very considering.

Some of the staff were not very considering.

Super Service Tolles Hotel

Super Service Tolles Hotel

1. Called the property directly before booking to confirm they can accommodate a gluten allergy after confirmation I booked. Not once but twice did my food come with gluten the staff was not knowledgeable and coming for a business trip I could have ended up really sick. The menu also had alergen markings and they still messed up I needed to go off property for dinner 2. Our bathroom smelt like sewage, I called twice and nothing was changed the toilet in the bathroom was leaking crap to the floor which was not even cleaned by roomservice or fixed after a complaint it was just gross 3. Room service was terrible they left one towel each day for 2 occupancy room with two people, did not refill coffee capsules for the machine, did not even replace used coffee cups I also needed to call I stay at this hotel every year for the ISM trade show, pay a premium to be able to walk to the show and it’s a hefty premium compared to other hotels in the area and it was just a terrible stay this time

1. Called the property directly before booking to confirm they can accommodate a gluten allergy after confirmation I booked. Not once but twice did my food come with gluten the staff was not knowledgeable and coming for a business trip I could have ended up really sick. The menu also had alergen markings and they still messed up I needed to go off property for dinner 2. Our bathroom smelt like sewage, I called twice and nothing was changed the toilet in the bathroom was leaking crap to the floor which was not even cleaned by roomservice or fixed after a complaint it was just gross 3. Room service was terrible they left one towel each day for 2 occupancy room with two people, did not refill coffee capsules for the machine, did not even replace used coffee cups I also needed to call I stay at this hotel every year for the ISM trade show, pay a premium to be able to walk to the show and it’s a hefty premium compared to other hotels in the area and it was just a terrible stay this time

Reception were very nice and helpful!

Reception were very nice and helpful!

Amazing buffet breakfast 👌

Amazing buffet breakfast 👌

Lovely hotel out of the city. There is a train station 15min walk away or you can walk across the pedestrian bridge to Cologne Cathedral in 30mins. Spacious room and good bathroom.

Lovely hotel out of the city. There is a train station 15min walk away or you can walk across the pedestrian bridge to Cologne Cathedral in 30mins. Spacious room and good bathroom.

Far from the city. completely dysfunctional management. not safe

Far from the city. completely dysfunctional management. not safe

Cleanliness and friendly staff.