We had a disappointing stay at Eurostars uHotel. The booking was for one night. On arrival, we were delighted to find out that our room had been upgraded with a Castle view. The room was clean and initially met our needs. However, in the evening, when we were getting ready for bed, our toilet did not flush and the cistern was not filling up with water. We called down to reception who sent a member of the reception team up to check. The gentleman said that he would check if a maintenance person was working and would let us know. We did not hear back from reception and called down again as we were tired and wanted to go to bed. The Receptionist informed us that there was no maintenance person available until 8am and that they were fully booked so there was nothing they could do. This was extremely frustrating as a basic need of going to the toilet could not be met and we had to travel from the 7th floor down to reception during the night to use the toilet. This was unacceptable. In addition to the toilet, the air conditioning did not work and the room was extremely hot throughout the night. We alerted staff to the issues in the morning but by this point, nothing could be rectified as were leaving. The hotel could not offer us any form of a refund as booked theough Expedia. We feel very disappointed with our stay and having spent a lot of money to not even have basic needs being met. Despite the room issues, the hotel staff were welcoming.

We had a disappointing stay at Eurostars uHotel. The booking was for one night. On arrival, we were delighted to find out that our room had been upgraded with a Castle view. The room was clean and initially met our needs. However, in the evening, when we were getting ready for bed, our toilet did not flush and the cistern was not filling up with water. We called down to reception who sent a member of the reception team up to check. The gentleman said that he would check if a maintenance person was working and would let us know. We did not hear back from reception and called down again as we were tired and wanted to go to bed. The Receptionist informed us that there was no maintenance person available until 8am and that they were fully booked so there was nothing they could do. This was extremely frustrating as a basic need of going to the toilet could not be met and we had to travel from the 7th floor down to reception during the night to use the toilet. This was unacceptable. In addition to the toilet, the air conditioning did not work and the room was extremely hot throughout the night. We alerted staff to the issues in the morning but by this point, nothing could be rectified as were leaving. The hotel could not offer us any form of a refund as booked theough Expedia. We feel very disappointed with our stay and having spent a lot of money to not even have basic needs being met. Despite the room issues, the hotel staff were welcoming.

The hotel is in a nice location. Parking underground is a bit tight. Breakfast is enjoyable. Rooms are clean , ac is eficient We had a nice view. I wouldn’t call it a luxurious hotel but we would recommend it and would stay there again

The hotel is in a nice location. Parking underground is a bit tight. Breakfast is enjoyable. Rooms are clean , ac is eficient We had a nice view. I wouldn’t call it a luxurious hotel but we would recommend it and would stay there again

toilet did not flush well and leaked..maintenance came and checked it out to fix, still leaked afterwards...had to press button to original position so toilet will not flood bathroom..set a towel below by leaking area and wiped down the bowl..overall, good location, beautiful area....parking space for car is very scarce….exellent front desk staff and breakfast was outstanding..

toilet did not flush well and leaked..maintenance came and checked it out to fix, still leaked afterwards...had to press button to original position so toilet will not flood bathroom..set a towel below by leaking area and wiped down the bowl..overall, good location, beautiful area....parking space for car is very scarce….exellent front desk staff and breakfast was outstanding..

Everything was great!

Everything was great!

Eurostars was a nice hotel with great rooms, windows to look out at the city skyline, and nice amenities. We had two kids with us (12 and 9) and we were disappointed to learn that the pool has a max capacity of 20 people in two hour shifts. On a hot summer day the kids were very bummed out to not be able to cool off for a bit. The parking garage also has a small capacity for less than 40 cars so it was full when we arrived at 4pm and had to park and walk to the hotel. The front desk team was amazing - super helpful and friendly. And the breakfast buffet was impressive. I felt like royalty with the wide range of offerings and large dining room to enjoy a meal with my family. Extremely close to the river and restaurants, location is ideal! Would book again. Great stay. Thanks to the great staff.

Eurostars was a nice hotel with great rooms, windows to look out at the city skyline, and nice amenities. We had two kids with us (12 and 9) and we were disappointed to learn that the pool has a max capacity of 20 people in two hour shifts. On a hot summer day the kids were very bummed out to not be able to cool off for a bit. The parking garage also has a small capacity for less than 40 cars so it was full when we arrived at 4pm and had to park and walk to the hotel. The front desk team was amazing - super helpful and friendly. And the breakfast buffet was impressive. I felt like royalty with the wide range of offerings and large dining room to enjoy a meal with my family. Extremely close to the river and restaurants, location is ideal! Would book again. Great stay. Thanks to the great staff.

Hotel was lovely. Staff were great and very professional. Description of "Parking Available" is a little misleading as for our entire stay we didn't manage to het into the car park once as it was full so we had to park at the expensive commercial carpark. Pool is nice but again far too small for the size of the hotel and you need to book the day before.

Hotel was lovely. Staff were great and very professional. Description of "Parking Available" is a little misleading as for our entire stay we didn't manage to het into the car park once as it was full so we had to park at the expensive commercial carpark. Pool is nice but again far too small for the size of the hotel and you need to book the day before.

very obsolete hotel, old tv, AC not working properly facing hot weather. paid premium room and got a small shower with water pressure and temperature problems. no parking. all very diswppointing. breakfast was good.

very obsolete hotel, old tv, AC not working properly facing hot weather. paid premium room and got a small shower with water pressure and temperature problems. no parking. all very diswppointing. breakfast was good.

Very centrally located. Convenient. The only issue I have is that the AC is not the strong; I guess it’s really a Europe thing to have poor air conditioning

Very centrally located. Convenient. The only issue I have is that the AC is not the strong; I guess it’s really a Europe thing to have poor air conditioning

Just ok

Just ok

Really good but get the staff to park your car for you (it’s free). The parked garage is very tight and you’ll end up having to back was up the ramp to let other traffic through.

Really good but get the staff to park your car for you (it’s free). The parked garage is very tight and you’ll end up having to back was up the ramp to let other traffic through.

The staff are excellent and they upgraded us to a lovely room with a beautiful view of the castle. The pool was lovely after walking around Ljubljana. We really enjoyed our stay and will definitely stay again.

The staff are excellent and they upgraded us to a lovely room with a beautiful view of the castle. The pool was lovely after walking around Ljubljana. We really enjoyed our stay and will definitely stay again.

The best thing about this hotel is it's location. Bang in the center of the city with the river just a couple of minutes away. Loads of restaurants nearby and along the river bank. The staff were all excellent, very friendly and helpful. Breakfast was very good. Our room was very nice and large but there was a lot of empty space where they could have put some chairs/sofas to relax in or provided some extra storage space for clothes as what was provided was very limited. We would also have liked at least one English news channel on TV - either BBC or CNN. Very unusual for a 4 star hotel not to provide this

The best thing about this hotel is it's location. Bang in the center of the city with the river just a couple of minutes away. Loads of restaurants nearby and along the river bank. The staff were all excellent, very friendly and helpful. Breakfast was very good. Our room was very nice and large but there was a lot of empty space where they could have put some chairs/sofas to relax in or provided some extra storage space for clothes as what was provided was very limited. We would also have liked at least one English news channel on TV - either BBC or CNN. Very unusual for a 4 star hotel not to provide this

Room Nr 821 the Kosmetik mirrow is broken and blinking all the time. You offer for breakfast by the coffeemachine expresso. No small cups are available. That is not a Standard for a 4 star hotel. Drinking tea or coffee with the big oversized mugs is no pleasure. The Pool is very nice. You should Open it at 8 o clock. I wonder that guest have to Tell you this . With best regards Martin Siebert

Room Nr 821 the Kosmetik mirrow is broken and blinking all the time. You offer for breakfast by the coffeemachine expresso. No small cups are available. That is not a Standard for a 4 star hotel. Drinking tea or coffee with the big oversized mugs is no pleasure. The Pool is very nice. You should Open it at 8 o clock. I wonder that guest have to Tell you this . With best regards Martin Siebert

All the amenities and services were awesome. The room was huge for 4 people and great breakfast. Close to old town and shopping

All the amenities and services were awesome. The room was huge for 4 people and great breakfast. Close to old town and shopping

Great hotel with friendly staff located near the center of Ljubljana. Breakfast was amazing! One of the best, if not the best, of my entire trip, that had 9 hotels in it. Hotel furniture and design seems a bit dated, but all is cleaned and looking well, so I don't mind that at all. Only downside was the car park, that is quite small and often does not have any parking spots available. For this I have two suggestions for the hotel: implement a reservation system and forbid staff from taking free parking spaces, by directing them to other parking spots. The alternative parking garage that the hotel staff recommended me was extremely expensive, costing more than 30 euros for little over 8 hours, so I'd say parking is definitely the main issue with the hotel. Nevertheless, if we exclude the parking, this was a flawless stay.

Great hotel with friendly staff located near the center of Ljubljana. Breakfast was amazing! One of the best, if not the best, of my entire trip, that had 9 hotels in it. Hotel furniture and design seems a bit dated, but all is cleaned and looking well, so I don't mind that at all. Only downside was the car park, that is quite small and often does not have any parking spots available. For this I have two suggestions for the hotel: implement a reservation system and forbid staff from taking free parking spaces, by directing them to other parking spots. The alternative parking garage that the hotel staff recommended me was extremely expensive, costing more than 30 euros for little over 8 hours, so I'd say parking is definitely the main issue with the hotel. Nevertheless, if we exclude the parking, this was a flawless stay.

We had a great stay at this property. Staff were extremely welcoming and helpful throughout the stay. The room was clean and spacious and the breakfast was wonderful! The hotel’s location was great and within walking distance to the city centre.

We had a great stay at this property. Staff were extremely welcoming and helpful throughout the stay. The room was clean and spacious and the breakfast was wonderful! The hotel’s location was great and within walking distance to the city centre.