Beautiful hotel, right in the Center, friendly staff. Had a great time

Beautiful hotel, right in the Center, friendly staff. Had a great time

Stunning hotel, a very short walk to the old town. Our room was beautiful, and the staff were incredibly friendly and efficient. Only one criticism - the lighting in the bathroom was seriously inadequate. We will definitely return!

Stunning hotel, a very short walk to the old town. Our room was beautiful, and the staff were incredibly friendly and efficient. Only one criticism - the lighting in the bathroom was seriously inadequate. We will definitely return!

Nothing not to like about property

Nothing not to like about property

Not a 5*. No one helped with bags at the door. Parking was full so we had to drive around for over an hour to find anything. Building site next to our bedroom, nowhere near 5* experience.

Not a 5*. No one helped with bags at the door. Parking was full so we had to drive around for over an hour to find anything. Building site next to our bedroom, nowhere near 5* experience.

Reasonable hotel within walking distance of the centre of Lille. The cooked element of the buffet breakfast was cold (beans, scrambled eggs etc) which was disappointing.

Reasonable hotel within walking distance of the centre of Lille. The cooked element of the buffet breakfast was cold (beans, scrambled eggs etc) which was disappointing.

Fantastic stay at this lovely hotel !

Fantastic stay at this lovely hotel !

Enjoyed our stay here. Staff were very friendly and helpful, room was modern and clean. Nice and walkable from city centre but far enough away to be quiet.

Enjoyed our stay here. Staff were very friendly and helpful, room was modern and clean. Nice and walkable from city centre but far enough away to be quiet.

This is NOT a 5 star hotel!! No even a 3 stars… Very outdated.

This is NOT a 5 star hotel!! No even a 3 stars… Very outdated.

Very nice heritage building, close to the Old Town.

Very nice heritage building, close to the Old Town.

A great place to stay for a trip to Lille. A short walk to the centre and train station.

A great place to stay for a trip to Lille. A short walk to the centre and train station.

From entering the property the quality of the service from the staff was noticeable. The room was comfortable and spacious, the food was delicious and I will be returning to this hotel for a holiday to have some time to enjoy the spa and relaxing atmosphere further.

From entering the property the quality of the service from the staff was noticeable. The room was comfortable and spacious, the food was delicious and I will be returning to this hotel for a holiday to have some time to enjoy the spa and relaxing atmosphere further.

Beautiful historic hotel full of interesting rooms (chapel, interior courtyards, exhibition spaces) and nice rooms. Our bed was extremely comfortable and we enjoyed an absolutely silent, calm night's sleep. Spa was fun, but could have done with a deep clean and was often over-busy (adding a sauna in one of the many many treatment rooms, for example, would ease overcrowding). Efficient and polite check-in and -out. However, this hotel really lacks the luxurious touches you would expect from a five-star at this price. Nescafe instant coffee in rooms is unacceptable in 4-stars, let alone 5-stars - provide capsule machines asap. The carpet in our room was worn and stained, the only wardrobe/storage we had was in the bathroom (i.e. unsuitable for clothes) and in general there were no extras provided whatsoever. So, all in all - amazing hotel being poorly run.

Beautiful historic hotel full of interesting rooms (chapel, interior courtyards, exhibition spaces) and nice rooms. Our bed was extremely comfortable and we enjoyed an absolutely silent, calm night's sleep. Spa was fun, but could have done with a deep clean and was often over-busy (adding a sauna in one of the many many treatment rooms, for example, would ease overcrowding). Efficient and polite check-in and -out. However, this hotel really lacks the luxurious touches you would expect from a five-star at this price. Nescafe instant coffee in rooms is unacceptable in 4-stars, let alone 5-stars - provide capsule machines asap. The carpet in our room was worn and stained, the only wardrobe/storage we had was in the bathroom (i.e. unsuitable for clothes) and in general there were no extras provided whatsoever. So, all in all - amazing hotel being poorly run.

No assistance in Spa to know what to fo with covid restrictions. Shower over over bath inadequate. No price sheets for mini bar or information in room. Very small room. Expected more for 5*. Not happy about €100 deposit being deducted and not immediately refunded. Fantastic venue and facilaties.

No assistance in Spa to know what to fo with covid restrictions. Shower over over bath inadequate. No price sheets for mini bar or information in room. Very small room. Expected more for 5*. Not happy about €100 deposit being deducted and not immediately refunded. Fantastic venue and facilaties.

The property is great but slightly underwhelmed with the facilities in the room and breakfast. A kettle in the wardrobe with instance coffee and UHT cream is not in-keeping with your second most premium room- I would expect a coffee machine with it's own area, biscuits etc... The breakfast really was disappointing and had we of know we would have chosen a room without breakfast option. The size of the buffet and variety in relation to the hotel is miles apart... we also had undercooked sausages... not good at all

While it is a beautiful building the hotel itself does not live up to his potential. While there was nothing glaringly wrong with the hotel it was just not what you would expect from a high quality hotel. The staff was not rude though they were not overly helpful. They took the bags to the room, though when we got to stairs, they said we needed to carry them. I do not mind taking my bags at all, though if you are going to take the bags to the room, then take them all the way. Otherwise do not pseudo-take the bags to the room. The room was spacious and quiet, which we appreciated. The bed was very comfortable. The decor of the room was simple, well kept though old. We have stayed in this hotel twice and both time because there are not a lot of good hotels in Lille. It is a bit off from the center of the city though no much. Next time we will try another hotel. We would recommend that you try the hotel, though each time we were left feeling a little disappointed.

Very friendly staff (miss Helena). Authentic hotel. Close walk to the city centre. Great breakfast.

Very friendly staff (miss Helena). Authentic hotel. Close walk to the city centre. Great breakfast.

Very quiet. Stainless steel indoor pool. Oddity is our room number 328 was on the second floor. About 15 minute walk from train station.

Very quiet. Stainless steel indoor pool. Oddity is our room number 328 was on the second floor. About 15 minute walk from train station.