After I checked in I went directly to my room. I opened the door to what was suppose to be my room and to my surprise there was a family in the hotel room. They were not happy to see me open the door. It was a tense few moments. It was not either one of our faults but the person didn't see it that way. (The hotel computer system maybe or the front desk person) I got to the point where I was scared he was going to come after me. I immediately went back downstairs and told the hotel front desk person what happened. She barely said a thing. I was obviously shaken up be the experience. I looked at the app to see if I could get my money back and go to a different hotel room. Unfortunately it was non refundable. The front desk person gave me a new room but I cannot begin to tell you how uncomfortable it was. I was afraid to come out of my room. I didn't want to go downstairs for breakfast in fear of seeing the person that was angry with me for unlocking his door. The most frustrating part was that the front desk person acted like it was nothing. I could not wait to check out.

Rooms weren’t very clean but had no problem with the service. Descent location

Rooms weren’t very clean but had no problem with the service. Descent location

Nice stay

Nice stay

We are locals and we like this hotel. For special occasions, we book a night or two and always enjoy our stay. Very comfortable very clean. Great free breakfast in the morning

We are locals and we like this hotel. For special occasions, we book a night or two and always enjoy our stay. Very comfortable very clean. Great free breakfast in the morning

Booked ahead of time. When I showed up they did not have a room for us. They had our reservation booked as a single bed. We had 3 people and the room did nit have a sofa bed. It was 11pm when we arrived. Extremely frustrating trying to find another room at midnight!